Stanbic IBTC Mobile 3.0 User Reviews

Name: Stanbic IBTC Mobile 3.0
Rating: 2.9 (109 reviews)

Stanbic IBTC Mobile 3.0

Stanbic IBTC Holdings Plc

🔧 Utilities

💰 Finance

Customer Experience

Positive experience12.7% of reviews

Neutral6.3% of reviews

Negative experience81.0% of reviews

~ Based on 79 written reviews from the US App Store.

Is Stanbic IBTC Mobile 3.0 Safe?

Stanbic IBTC Mobile 3.0 has mixed safety signals based on user ratings. AppsHunter Safety Score for Stanbic IBTC Mobile 3.0 is 60/100.

This assessment is based on 109 user ratings, with an App Store average of 2.9/5.

Safety Analysis

39.4% of ratings point to a safe experience

12.8% of ratings suggest some concerns

47.7% of ratings point to a risky experience

~ Based on 109 App Store ratings for Stanbic IBTC Mobile 3.0.

Is Stanbic IBTC Mobile 3.0 Legit?

Stanbic IBTC Mobile 3.0 appears to be a legitimate app. AppsHunter Legitimacy Score for Stanbic IBTC Mobile 3.0 is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Issues with the Stock application

I keep getting messages to link my device each time I tried to login to my stock, the app request for an otp which unfortunately I do not receive on my mobile number.

Yusuf V

3 days ago

Given up on this app

Never seems to go through. Always the same message- one chance left, your account has been locked etc. Treasury bills button available but you can never buy!

fafa leo

3 days ago

The worst Mobile app ever

OTP not sent. Sent 1 hour later via email. and keeps saying not able to complete transaction . I am regretting using this bank, as soon as I get my money out, I will delete this app. So tired of this trouble all the time linking device every single time. Take your time and perfect your app. Create an online customer service live chat for your customers outside Nigeria. Customer service response time takes forever… this is 21st century please.

CeeCee0105

13 days ago

Response from developer

Hi, we are sorry to hear about your experience. Kindly send an email to customercarenigeria@stanbicibtc.com or send us a direct message on our official @StanbicIBTC X, Instagram, or Facebook channels so we can review and address your feedback accordingly. Thank you.

The most poor bank in the whole world

This bank is bad and they are poor,I almost lost my life all because of their nonsense,they sent money to me to buy medicine,for more than 5 hours,money is not available and as asthma patients that I am,it is only God that save me that day,useless bank,pls don’t use it

seyvea

19 days ago

Response from developer

Hi Seyvea, we sincerely apologize for your experience. Kindly reach out to us via email at customercarenigeria@stanbicibtc.com to enable us to review your concerns and provide the appropriate support. Thank you.

Poor designer and accessible user interface

For the past 8 months I’ve wasted communications back-and-forth to the customer service team trying to explain how inaccessible the design of this app is. Please hire an engineering team that understands WCAG I will be escalate this to CBN & your developer should please not come to me with that standard response asking me to contact the same Customer service team keeps giving me the same response of their looking into it

Dokita Lu

a month ago

Reputable bank, horrible app

It takes forever to load and the language choices are not accessible. Overall, if i could give no stars, I would. Good bank though.

Areview forteam

a month ago

Response from developer

Hi, we apologise for your experience. Kindly share more details about your experience with us by sending an email to CustomercareNigeria@stanbicibtc.com, along with your account number, to enable us to review and address the issue. Thank you.

Disappointing Mobile Experience

Stanbic IBTC is a reputable bank with excellent financial products, but unfortunately, its mobile app feels years behind its competitors.

The user experience is outdated, unintuitive, and unnecessarily frustrating. Simple tasks often require multiple OTPs and too many steps, making the app feel cumbersome rather than secure.

As someone who would happily recommend Stanbic’s investment products to friends, including people outside Nigeria, the app makes that difficult. First impressions matter, and the mobile experience doesn’t reflect the quality or credibility of the bank. Instead of inspiring confidence, the design and navigation feel dated and can make new users question whether they’re using a modern financial platform.

For a bank of Stanbic IBTC’s size and reputation, investing in a stronger product design and engineering team should be a priority. The banking industry has evolved significantly, and customers now expect a seamless, intuitive, and polished digital experience.

I genuinely hope the bank prioritizes a complete redesign of the app because the financial products deserve a platform that matches their quality.

Jasmin.e_hen

2 months ago

Zero rating, worst user experience I have had with a bank

Worst bank app ever. If there was a zero rating I’ll give this app. Too slow and you cannot do anything without reaching out to customer service. The bluNest is the worst part, investment with this bank is a nightmare.

Bhimsy2

2 months ago

Slow in response

The app is too slow I literally have to get frustrated before a single command is processed. It's very annoying . You guys should do better

Pappi Bellucci

2 months ago

Response from developer

Could you please uninstall the app and try again. Please reach out to us customercarenigeria@stanbicibtc.com if the issue persists.

RSA

I can’t save and proceed, I’d have to fill form at all time I was logged out and still couldn’t process withdrawal from RSA via the app

awiate

2 months ago

Response from developer

Hi, apologies for the experience. Please send us an email at Pensionso@stanbicibtc.com with the details and your RSA Personal Identification Number so we can review and provide appropriate assistance. Thank you.

Absolutely Unneccesary

I don’t understand how you guys think it wise to keep shipping new apps, that perform worse than the previous one every time! Absolutely disappointing! Don’t fix what isn’t broken. The old one, before the ‘BluNest’ worked just fine! All you needed to do was make a few updates, now we’re on our second app in 6 months!

INK YONKO

3 months ago

Resolve

Is there any reason why we can’t see our daily earnings anymore on our money market account . Please rectify as this was an option that was there on the previous app.

O OG

3 months ago

Response from developer

Hi, we are sorry to hear about your experience. Please provide a detailed explanation along with your contact details to mutualfunds@stanbicibtc.com so we can review and assist you further. Thank you.

Consistent log in issues

I’m not sure if this is a software issue or not. I have been trying to get into the blunest since last night. It recently also started making me input my email and password everytime, what was the point of putting face is then? Also why is the app telling me that my email address and password is invalid? You need a better programmer!

Seysaiy

3 months ago

Response from developer

Poor

This app makes banking transactions more difficult by registering devices evert time you you logon, the stock app does not send top at all for over 3 months, I got feedback that IT are working on it for over 3 months now.

Akeem Ala

4 months ago

Response from developer

Hi, we are sorry to hear about your experience. Please provide a detailed explanation along with your contact details to StockBroking@stanbicibtc.com so we can assist you further. You can also contact our support team at 0700 909 9099, 0201 422 2222, or 0201 270 9676 for real-time assistance. Thank you.

My Account not Credited After a Month because I didn’t Include Caption

This investment platform is not responsible and they’ll disappoint you, you’d think the bank want to steal from you. Aside issues with logging in/creating an account through the app (which is impossible), I made a transaction forgetting to include a caption (my account id) this bank has refused to rectify the issue, and they only respond to my message once a week offering no solution. In conclusion, pls I beg you, use another trustworthy, and effectively platform

Aburokoshowo

4 months ago

Horrible and hectic to navigate

There was no need to move from the other app to this. This is so hectic and unnecessarily difficult to navigate

Kabbsz

4 months ago

ABDULBASIT

Good to go

ABDULBASIT SALIHU

4 months ago

Terrible

Your app doesn’t work smartly and timely. You will fund mutual funds through wallet it will take days to reflect on mutual account if u withdraw same thing it will take day’s.

Jamesnodal

4 months ago

Unsatisfied client

I am so disappointed with the poor services your customer care team offers. For more than a week I have been sending emails just for one reason, they asked for certain documents and I have provided all yet no reasonable response has been given to me. It seems more like it’s a crime to be abroad and use this bank. Once I am able to withdraw my money I am closing down the account, I cnt be stressing so much for what I am meant to sort by myself using the mobile app but because of the poor online banking system and incompetency I and going weeks with no hope of getting it fixed.

Lytta💋

5 months ago

10/10

I recently had an issue with a POS transaction where money was debited from my account but it was declined on the machine. I complained and the customer care service reached out to me.

They listened and the transaction was reversed. Up until that day I have never had any issue with Stanbic and going forward I don’t think I would.

I’m very grateful for the care and the service. 10/10 minus nothing

Vera BM.

5 months ago

Response from developer

Hi, thank you so much for your support and positive feedback. Your satisfaction is very important to us, and we will continue to strive to deliver exceptional service.