Ms
Very easy to use
Cards on Apple Pay
Hopeless. Only bank I know of requires you to make a phone call even when overseas to add a card to Apple Pay.
Customer care
I am still not able to make international payments and I have been asking for help since September 2025. Non of the BoPs are working for me and this stops me from completing the payment.
App Performance
Buffers constantly
Scheduled payment not working
Error 6034 when I tried to re-establish monthly scheduled payments for Fine Music Radio. No help through Chat. All very disappointing.
Poor customer service
Poor customer service doesn’t send you a statement when you ask and is more interested in verification than actually sending you what you want , or charging you interest on your loan when they. Tell you the first payment is not due for another month
International payments
When making an international payment, you need to provide a reason.
There is only one option given and the search function for other reasons like”Gift” doesn’t work.
There is only one option given and the search function for other reasons like”Gift” doesn’t work.
Banking Review.
Great service, thank you.
Xhosaluxury
I lost my card overseas with my fone ,I wrote on social media tagged both my bank FNB and Standard bank.Only one that reach out and requested a video call with ID or passport and manage to transfer everything on my new fone.FNB never even bother til today
Standardized review!
I wish Standard Bank would show you that you have messages whilst logged in to the app.
Every time you log out, the App icon shows you have new messages. You have to log back in to read them.
Every time you log out, the App icon shows you have new messages. You have to log back in to read them.
Excellent service
The bank app is easy to navigate and the services offered are great
Review
Your Internet and mobile banking are not intuitive. Your email requests for assistance are sent from one person to the next bouncing me around as If a hot ball to get rid of instead of assisting me. Your WhatsApp call function is very helpful and this is the only way I get assisted.
Stop marking in App
Stop marking in App
Chemhere
Amazing and straight forward
Best
Best to bank with standard
Chat totally useless
I’ve been making online payments for many years. All of a sudden my attempt at an online payment was unsuccessful. The person (or bot) told me I would have to set up a virtual card. Online payments were impossible with this method.
The system needs urgent improvement.
The system needs urgent improvement.
Problems with app regularly
I often experience issues with the app. Sometimes OTPs not delivering. Sometimes account totals not showing. Online banking is an issue as well. That’s the biggest problem really. The app isn’t as bad as internet banking.
Online banking
Easy to use, especially if you are an older person
Response from developer
Hi Star gazer10! We're so glad to hear that you find the online banking user-friendly, especially for older users. Your positive feedback truly means a lot to us! If you have any specific suggestions or experiences you'd like to share, we'd love to hear more. Thank you!
Changing OTP preferences
I have made numerous attempts through the app and through the call centre and they have assured me my OTP preference would have changed from sms to email. And it has still not been done. It’s incredibly frustrating. I live in Australia and still have business in SA so I
Need this to be corrected. To receive my OTP via email. Please help
Need this to be corrected. To receive my OTP via email. Please help
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Documents Tab
Statement for March 2026 missing and the statements don’t load. Once in the Documents tab each statement / letter has 3 dots on the right to open the document. However when pressing rhe 3 dots the document doesn’t open/load.
Response from developer
Hi McKerchie! Thanks for taking the time to share your experience. We see you’re having some issues with the Documents tab, specifically with loading statements. We're eager to assist you! Please email us at SBSA.ask@standardbank.co.za with more details, as your feedback is invaluable. Meanwhile, don’t hesitate to explore the support options in the app. We care about your experience!
