Worst ever
This update is a mess! Hard to see font, can’t use gift cards and credit cards together. Crashes to no WiFi when trying to update cart. Why have they ruined this experience?
Recent update took the app back 10 years
Why they made the update to the current UI is beyond me. App is much uglier looking than before, is more confusing to navigate, and is just not as polished. Very weird.
Terribly bugged app
Once you go into cart. You can’t update says no internet connection
App is shocking bad
No way for me to chat with support and the app won’t let me enter in my credit card as payment info even though I use this card for all my expenses and never have this issue. Honestly kinda hard to believe how difficult they are making it for me to give them money.
This app is garbage
Just a trash can app
Horrible Update
I can’t even place an order. I tried for so long. I ultimately just gave up and ordered somewhere else. Every time I tried to look at the cart. It said there’s no Internet connection despite being connected to Internet or disconnecting and using my data it didn’t matter I just was completely incapable of placing an order. I would always depend on the app to buy so now I guess I won’t be eating here.
Show more
New app SUCKS
Others have written about the points system degradation from the old app, but the new app itself is absolute garbage. If you try to reorder from a previous order and change anything in the cart, gives a no internet connection error and only option is to abandon the cart and start from scratch. And navigation is horrendous. Old app worked great, so of course they completely torched the functionality with this new one.
Show more
Unusable!
Forced to update while trying to order dinner to find that once you try to use your number and you signed up again with the wrong email, you can’t go back. Even if I force close the app it is stuck in the “Verify Details” page!!
Like wtf!!
Not only this but on top of making this worse for the user experience they devalued the rewards too
Like wtf!!
Not only this but on top of making this worse for the user experience they devalued the rewards too
Show more
App is not working!
The new app is not working
Warning - DO NOT order using the new app
Was forced to update the app. Then when I ordered using my gift card, the balance was deducted but THE ORDER WAS NOT PLACED!! I had to spend an hour in the store trying to figure out what went wrong… but the person at the store wasn’t able to help me. I sent multiple emails to them over the past few days, but ZERO RESPONSE. No phone number to contact them.
Show more
Terrible app and ordering system
I like the food and service but ordering at monitor and on app is slow and frustrating.
The new app is not an improvement.
Here’s what I want to do: order the thing I ordered before, from the restaurant I ordered at. The old version wasn’t great for this. The new version has me worried I’ll order food I don’t like from a location not near me.
FIX THE APP!
I’ve ever since the last update I can’t log into my account you made it impossible to login fix the app!!!!
What happened???
I lost all my points my account is non existent… I had a $5 off and almost enough for $7 off??? Wtf
Stabird had to ruin a good thing
the app update is just terrible. they used to have such a slick experience, i enjoyed purchasing from them. now, everything is tiny and unorganized, the flow doesn’t make sense. but worst of all, the rewards are no longer worth it. will not be returning.
Terrible app!
Whenever i login to use my rewards, it automatically deletes my order and doesn’t allow me to use it!!! I tried over and over again. I am catering for a huge family event. I did the “migration” and now it doesn’t let me use that reward. It kept changing my pick up date and time as well. I finally just had to check out as a guest. I wasnt able to use my rewards BUT i need the catering for my event. What a scam on behalf of Starbird. They get you to sign up for rewards only to have a faulty system. This will be my last time ordering.
Show more
Just awful app redesign
Went from an easy app to the most confusing and least intuitive garbage I have seen in ages. Did anyone even try the new app before making it live? In what world is this an upgrade?
Rewards Points Change Not For The Better
The restaurant has always made good food I’ll give them that, however… The recent App update prompted me to update the app which I did. Only to find out that they now want a lot more points for minor discounts. 1,000 points for $5 off?!?!? It used to be around 700 points for 5 dollars off. I guess it’s just their way of ripping off the customers. The restaurant has had some very questionable business practices over the years, for years the app automatically setting a 15% tip on all orders unless the customer caught it and changed the tip amount. The new app update has now changed it to be set at 0% unless the customer decides to leave a tip. I’m all for tipping at my discretion but automatically extracting tips through manipulation is a pretty unethical practice for a small business even if it benefits their employees.
Show more
Worst update so far!
Takes way longer to order
New app is bad
I like the new, brighter app icon. Everything else about this app update is a downgrade. The flow of ordering feels backwards and is confusing, and the pictures are tiny now. The app was honestly great before. Why change it?
