App Deletes Gift Cards
Love their food, but I’ve always hated their app. Every version is worse than the last and some of it appears to be intentional.
This one deleted my gift cards. I went to combine 2 gift cards and instead it zeroed out my cards. No response from their support so I’m out $55.
This one deleted my gift cards. I went to combine 2 gift cards and instead it zeroed out my cards. No response from their support so I’m out $55.
Terrible App
Unable to sign in
Doesn’t work
Honestly stops me from ordering.
Says No internet connection
If I start with a previous order, and try to edit it, clicking the Update button always shows no Internet connection”. Of course my Internet is working fine.
If I kill and restart the app, my order is gone. I had six items in my cart. Why is this so painful?
If I kill and restart the app, my order is gone. I had six items in my cart. Why is this so painful?
New app horrible
I used to Love the old Starbird app. Never had one issue. Ordering was quick and easy. Even since the new one had rolled out it’s been awful. 90% of the time I can’t even order on it and had to go into the store to order. Constantly having different issues trying to check out. I’ve deleted and reinstalled. Logged in logged out. The issues still exist.
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Garbage update
Ever since the app update my account is totally broken and inaccessible. I couldn’t even make a new account because my phone number is taken. Ridiculous. I tried reaching out to Starbird through their website and 1 month later still no reply. The food here was good but I will not eat here anymore due to this update mess and lack of communication.
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Best place, worst app!
Plz revert back to your old app or create a new app that actually shows the food! It’s impossible to see the food in such small thumbnail and the app is buggy. Numerous times, it doesn’t let me place order because it can’t “connect to internet”. You must be losing so much business from having such a bad app!!
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Worst ever
This update is a mess! Hard to see font, can’t use gift cards and credit cards together. Crashes to no WiFi when trying to update cart. Why have they ruined this experience?
Recent update took the app back 10 years
Why they made the update to the current UI is beyond me. App is much uglier looking than before, is more confusing to navigate, and is just not as polished. Very weird.
Terribly bugged app
Once you go into cart. You can’t update says no internet connection
App is shocking bad
No way for me to chat with support and the app won’t let me enter in my credit card as payment info even though I use this card for all my expenses and never have this issue. Honestly kinda hard to believe how difficult they are making it for me to give them money.
This app is garbage
Just a trash can app
Horrible Update
I can’t even place an order. I tried for so long. I ultimately just gave up and ordered somewhere else. Every time I tried to look at the cart. It said there’s no Internet connection despite being connected to Internet or disconnecting and using my data it didn’t matter I just was completely incapable of placing an order. I would always depend on the app to buy so now I guess I won’t be eating here.
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New app SUCKS
Others have written about the points system degradation from the old app, but the new app itself is absolute garbage. If you try to reorder from a previous order and change anything in the cart, gives a no internet connection error and only option is to abandon the cart and start from scratch. And navigation is horrendous. Old app worked great, so of course they completely torched the functionality with this new one.
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Unusable!
Forced to update while trying to order dinner to find that once you try to use your number and you signed up again with the wrong email, you can’t go back. Even if I force close the app it is stuck in the “Verify Details” page!!
Like wtf!!
Not only this but on top of making this worse for the user experience they devalued the rewards too
Like wtf!!
Not only this but on top of making this worse for the user experience they devalued the rewards too
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App is not working!
The new app is not working
Warning - DO NOT order using the new app
Was forced to update the app. Then when I ordered using my gift card, the balance was deducted but THE ORDER WAS NOT PLACED!! I had to spend an hour in the store trying to figure out what went wrong… but the person at the store wasn’t able to help me. I sent multiple emails to them over the past few days, but ZERO RESPONSE. No phone number to contact them.
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Terrible app and ordering system
I like the food and service but ordering at monitor and on app is slow and frustrating.
The new app is not an improvement.
Here’s what I want to do: order the thing I ordered before, from the restaurant I ordered at. The old version wasn’t great for this. The new version has me worried I’ll order food I don’t like from a location not near me.
FIX THE APP!
I’ve ever since the last update I can’t log into my account you made it impossible to login fix the app!!!!
