App useless
I bought tickets on Starlux but it’s impossible to add my flight into the app. I tried my confirmation number as well as the eTicket number and both are met with “data error” messages….what use is this app?
Bad user experience
This app is poorly designed and difficult to use. Needs lots of improvement in the overall user experience.
Not good
Tried to manage flight and choose seats, allowed only one leg of 4!!!
Also couldn’t add my frequent flyer number to earn point
Also couldn’t add my frequent flyer number to earn point
Assigned seat not showing in the app
I called customer service and they told me the seat has already been assigned, however it does not show in the app, nor will let you change it.
Can’t add my trip
I i’ve attempted numerous times to add my trip. The message keeps coming up “ since a non-cosmile ID number is already existed, the reservation could not be added (03021) I’m flying in two weeks and need to be able to access the preflight meals and entertainment apps. STARLUX is a great airline but their app surely requires a lot of improvement.
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