Flawed and weak app/website
Best asian airline
Bad user experience
Response from developer
Dear Customer, Thank you sincerely for your valuable feedback. We have forwarded your comments to the relevant department for a comprehensive evaluation. As always, we remain committed to continuously enhancing the quality of our services for all customers. We truly appreciate your continued support and look forward to serving you again.
Feedback on in-flight service experience
On my return trip at the end of March, a flight attendant asked us to hand over our empty water containers for disposal. I took down my backpack from the overhead compartment and handed her one empty plastic bottle. She then asked me to take out another transparent water bottle, which was a Japanese product purchased in Taiwan. I explained that it was my personal item, and she then instructed me to put it into my backpack.
During meal service, she served my meal first but did not provide any water or beverage. When she returned after serving the passengers in front and came back to my seat, I asked if I could have a drink. She responded with a stern expression and made a downward cutting gesture with her hand, without saying anything such as “please wait.”
I have already sent an email to your company but have not received any response. I hope this feedback can be taken into consideration, as I believe there is room for improvement in service communication.
Response from developer
Dear Customer, Thank you for your valuable feedback. To assist you further, we kindly ask that you visit the STARLUX App or official website and use the “Feedback” form to provide descriptions and screenshots. Our call center will be happy to assist you. You may access the form at STARLUX>Support>Feedback>Feedback. Thank you. Thank you for your continued support and trust in STARLUX Airlines. We look forward to serving you again in the near future.
Can’t use
But go to App Store is no any new version can update
基本的 UX
Vietnamese?
Unreliable
Useless
Doesn’t remember added trips
Response from developer
Dear Customer, Thank you for your valuable feedback. To assist you further, we kindly ask that you visit the STARLUX App or official website and use the “Feedback” form to provide descriptions and screenshots. Our call center will be happy to assist you. You may access the form at STARLUX>Support>Feedback>Feedback. Thank you. Thank you for your continued support and trust in STARLUX Airlines. We look forward to serving you again in the near future.
Unable to book, then unable to add booking
Response from developer
Dear Customer, Thank you for your valuable feedback. To assist you further, we kindly ask that you visit the STARLUX App or official website and use the “Feedback” form to provide descriptions and screenshots. Our call center will be happy to assist you. You may access the form at STARLUX>Support>Feedback>Feedback. Thank you. Thank you for your continued support and trust in STARLUX Airlines. We look forward to serving you again in the near future.
Please add a countdown widget!
Response from developer
Dear Customer, Thank you sincerely for your valuable feedback. We have forwarded your comments to the relevant department for a comprehensive evaluation. As always, we remain committed to continuously enhancing the quality of our services for all customers. We truly appreciate your continued support and look forward to serving you again.
Doesn’t work if you don’t have cosmile number
Response from developer
Dear Customer, Thank you for your valuable feedback. To assist you further, we kindly ask that you visit the STARLUX App or official website and use the “Feedback” form to provide descriptions and screenshots. Our call center will be happy to assist you. You may access the form at STARLUX>Support>Feedback>Feedback. Thank you. Thank you for your continued support and trust in STARLUX Airlines. We look forward to serving you again in the near future.
Terrible
Outdated App
Can’t Check In on App
Response from developer
Dear Customer, Thank you for your valuable feedback. To assist you further, we kindly ask that you visit the STARLUX App or official website and use the “Feedback” form to provide descriptions and screenshots. Our call center will be happy to assist you. You may access the form at STARLUX>Support>Feedback>Feedback. Thank you.
