Good coop
Very good service keep the amazing work up 😊
great
great
Horrible customer service
I didn’t receive part of my order and I asked for a partial refund and they gave me $3 credit instead which I advocated vocally that I didn’t want. My friend had the same thing happen to them where they didn’t receive the same part of their order and they received a refund. I discussed this with customer service and they told me it wasn’t possible and ended the chat on me. I reopened it and provided proof just to still be met with no answers. If you want to be overcharged as a struggling college student and get nothing back if something goes wrong then this service is for you!
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Good, unless it’s late.
Very useful service until the delivery is running late. In which case customer service will paste the same message and you have to deal with late cold food.
Will never refund you even if they mess up!
AVOID this company! They are predatory and anti-consumer. Their app is buggy and has issues reporting the status of the robots. Not to mention that orders are frequently messed up. I ordered on this app and the robot location was not on the app, and only stated “arriving now”. I could not find the bot anywhere, and they cancelled my order. They refuse to give refunds, even if their service fails or malfunctions. The customer service was rude, and told me they won’t help me despite me trying to be polite and explain why I should have been refunded. They refused to let me speak to a supervisor as well. They just want to pocket your money and care not at all about your user experience.
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Don’t download
Worst customer service when order doesn’t show up. Got the same person via texting service for help multiple times and they just kept ending the chat so they didn’t have to help me. She didn’t even offer to hear the problem first.
Empty robot and Half hour late
I ordered from my campus Starbucks. After waiting 30 minutes after the delete eta, I contacted the support staff who called the store. The robot started moving 5 minutes after and an empty robot arrived.
Stay away from this app. They will say that they’ll refund you but instead they’ll keep your money and send you an empty robot.
Stay away from this app. They will say that they’ll refund you but instead they’ll keep your money and send you an empty robot.
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Orders Canceled Frequently + Unhelpful Customer Service
Usually I like starship, even with a $3 delivery fee, but lately I had 2 orders canceled after a hour combined of “prepping my order” before they were both canceled. The customer service agent only gave me a free delivery coupon which I can’t even use because they keep canceling my order. The second time the agent kept disconnecting my chat without saying goodbye, and said “your second order only canceled after 19 minutes” as if that helped.
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Unhelpful customer support
Not only does my robot not open, and run away to a far location before the customer support stopped it, but the customer support Benjamin is unhelpful in resolving the problem and offering a credit or solution other than go get it
THIS APP IS TRASHHHH
Starship ur ruining my life & im not even being dramatic I cannot stand living and existing in the same period of time that this god awful service also exists within.
Good service
I got my food may want to update the censor code poor guy was having trouble weaving through the stairs!
Customer Service
I had a problem locating my bot, so i went to the customer service and she didn’t help me. I was outside for 10 minutes in the cold, didn’t find my bot, and the bot left. They refused to give me my money back.
Horrid customer service across the board
Been using this app for years and on multiple occasions my order either takes several outs to be delivered a quarter mile away, or they just have faulty bots that get stuck. Once the robot even broke down and i still haven’t been notified of any refunds despite claims i would get one
THIS APP SUCKS
The buggiest app I think I have ever downloaded on my phone. Errors occur almost every time a button is pressed, tried re downloading 3 times, laggy and unuseable
customer service won’t believe you…
had no issues with the overcharging of goods because it was so convenient until customer service accused me of fabricating the expired milk in the drink i got. upon providing date time and location that the photo was taken, i was informed that my account would be suspended permanently- over 10 dollars. super cool guys!
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Terrible
This app is so unreliable it’s impressive. Wait time will be 30 minutes and I’ll get it in 2hrs. I’ll have missing items and won’t get a refund just promo codes
APP NOT WORKING
I paid for a delivery, but once I came back to the app to verify using the facial recognition system. The app never worked, then when I went to restart the app it just completely shutdown. I never recieved my order or the money back even when I was home and there to receive a delivery.
Stopped working
I placed and order and the app just stopped working after I had already paid, lost 20$ for nothing.
Always something wrong
When the app works, it’s great. But every once in a while and then A LOT lately the app hasn’t been working. It’ll just never load on a random page and it changes which one whether it’s a menu, the cart, the payment options, etc. It also frequently doesn’t save the payment options with the school dining plan which is really irritating. The solution typically is to delete the app and redownload and start over. I’ve tried that 3 times now and it’s still not working. The app is really unreliable.
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Never seen an app fail to open this much
This app just refuses to open. I frankly don’t know why I still use it. Day after day after day I see the stupid dog or kitten or bunny. It just doesn’t open. WiFi, cellular, change location, literally nothing works.
