New release solves previous issues
We have several hundred providers using the app. Very pleased to report Startel has solved the issues that were reported by other users.
No copy paste
Agree with other reviewers. I’ve always copied and pasted the number into a dialer to conceal my number. Now I can’t with the latest version. I’ll be following up with our answering service on finding an alternative.
Why
This was not a spectacular app to begin with. The most recent update made it look better, especially in dark mode, but now there’s no ability to copy and paste! So if I want to privately call a patient back, my only choice is to manually enter the number, which takes even longer because content is hidden when switching between apps. Tapping the phone number link only lets you use Phone app to call and doesn’t allow you to set the call from your office. I just don’t know why these basic functions aren’t available. And that’s not even getting to bugs like new message flags not going away until you delete the message.
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Can’t copy paste
Used to be good. Had the option to copy the phone number and paste it into doximity to make the call from there. With the update, can’t copy anymore.
Copy gone
Pretty much a disaster. As others noted, you can no longer copy from the screen. This is extremely inconvenient since I don't return calls directly from my phone but use another app that displays my office number instead of my personal one.
Pretty update, lost ability to copy and paste
We’ve been using this app for over five years and has worked fairly well. It can be inconsistent with notifications at times. It recently got an aesthetic update but seems to have lost the ability to copy and paste text. I like to copy the message I received into our EMR. Startel, please add this functionality back soon!
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Buggy and unuqdated app used by medical professionals for urgent matters. Unacceptable.
This app is used by answering services to notify physicians of urgent overnight matters for ER or hospitalized patients. It FAILS at several points:
1. It FAILS with dark mode implementation. If you have dark mode on your system, you will be unable to read any messages or settings. The only solution is to change your phone to light mode. Suggested workaround: set up a shortcut to change to light mode when the app is opened, revert to dark mode when it is closed.
2. This app FAILS to notify you. It is buggy at sending notifications when a call comes in. This can occur when your watch is set up to mirror notifications. But this is not documented anywhere and can take FOREVER to identify with support. Meanwhile ER doctors and patients are waiting with no response from the doctor on call.
When this app works, it is nice that it works as a secure 2-way SMS meaning you can respond to your answering service. But that is not a technical marvel. The fact it fails to do its job and notify you is a HUGE problem. Especially for something that is time-sensitive and can literally be life and death in some situtaitons.
1. It FAILS with dark mode implementation. If you have dark mode on your system, you will be unable to read any messages or settings. The only solution is to change your phone to light mode. Suggested workaround: set up a shortcut to change to light mode when the app is opened, revert to dark mode when it is closed.
2. This app FAILS to notify you. It is buggy at sending notifications when a call comes in. This can occur when your watch is set up to mirror notifications. But this is not documented anywhere and can take FOREVER to identify with support. Meanwhile ER doctors and patients are waiting with no response from the doctor on call.
When this app works, it is nice that it works as a secure 2-way SMS meaning you can respond to your answering service. But that is not a technical marvel. The fact it fails to do its job and notify you is a HUGE problem. Especially for something that is time-sensitive and can literally be life and death in some situtaitons.
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Does not work with dark mode on iPhone.
Does not work with dark mode on iPhone. Doesn’t seem like they care. There’s no updates unlike other apps.
Buggiest app ever
Goes into dark mode and you cannot even read the message. Fails at its one job of sending you notifications unless you have your phone open (unsure if this only on the iPhone).
Terrible app that is malpractice waiting to happen
Despite having the phone not in any kind of focus or silent modes this app only alerts you to a call about 50% of the time despite being open in the background on IOS. So many calls are missed because of this and communication with patients and hospitals and EDs are delayed. I have bring the app into the main screen then the dumb alarm will go off despite being received 30-60 minutes earlier. This is medicine it needs to work every time. I hope some defense lawyer is reading this and takes action.
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Copy & Paste
With new iOS systems, when I try to copy a phone number to paste it to a different program like Doximity, the app shuts down completely. It used to not do that.
Great app
Works on wifi so even with bad cell reception or if I go overseas I can get my messages. Also great that my service can see if I have read the message so if I miss something I get a phone call as a backup. Definitely recommended.
WORST APP EVER
This app is reason enough to consider changing answering service companies. IT DOES NOT WORK IN DARK MODE! Really hard to read the messages in dark mode. The tones are awful! Make sure your phone is not on silent when you are on call. Notifications are a little iffy so now I constantly check the app for fear of missing a page. This app looks and acts like it was made in 2010.
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Needs apple watch companion app notifications
Needs apple watch companion app notifications
Poorly designed
This app is terrible. I am bombarded by notifications that come without need. The app has to be refreshed every single time any messages are sent. Don’t use this app.
Terrible
This app is terrible. I’m a physician, so I use it professionally. None of the alerts sound professional. The app isn’t nearly as easy to use as others I have used. The most unfortunate thing is that the app continues to alert me after I’ve looked at a message if I don’t get back out of the message after I’ve reviewed it. There’s really no reason for that. I unfortunately have no choice but to use this program, otherwise I would chose another.
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Awful
I rely on this app for my job and it is awful. Half the time I can’t access my messages, and other times the app freezes up. I wish my job would use a different app. I do not recommend this app at all.
Dark mode is horrible
Dark mode is horrible.
Unless you don’t want to see the message and don’t want to call anyone back.
The most ludicrous setting. Impossible to see anything. The rest of my bedroom with lights off are more visible than words in Dark Mode
Unless you don’t want to see the message and don’t want to call anyone back.
The most ludicrous setting. Impossible to see anything. The rest of my bedroom with lights off are more visible than words in Dark Mode
Great App
Have been using this app for 3 months now and it works great. HIPAA compliancy is the best feature of this app
One of the worst applications in 35 years of reviewing software.
I have nothing to add.
Stuck with this because of answering service.
Stuck with them too!
Same complaint: can’t hear it and if you do you can’t read it.
To make matters worse the company must be aware. Last updated for iOS 8? Hello? 14 here.
Simply execrable.
Stuck with this because of answering service.
Stuck with them too!
Same complaint: can’t hear it and if you do you can’t read it.
To make matters worse the company must be aware. Last updated for iOS 8? Hello? 14 here.
Simply execrable.
