Representatives direct number
A direct call back number is needed for the representative that’s helping you for updates and changes. Not the general number. Currently you get stuck talking to a robot and repeating the process while you’re stranded.
Hate app
Ridiculous that you have to use an app to do anything! What does our local agency do for me?!?
Terrible updates
Each excessive update to the app removes the beacon along with location. I don’t have the time to constantly be re-adding the beacon for all the excessive updates! The beacon doesn’t take into account a driver’s need to brake quickly when a child darts out into the street or no sharp turns in round-about intersections. The app is excellent in providing billing, policy, and claims info.
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Needs work
Doesn't work. Tried to create an account and never gave my email address yet it tried to send a confirmation code to my email... what? Mmm ok, that's not gonna work Mr / Mrs IT professional.
Credentials - Stupid
Every time the app updates, my saved Face ID login is erased. Such a stupid app. This absolute stupidity alone makes me want to change my 15 year+ insurance provider.
Owner
Great service
Horrible service
I’ve waited now four hours for roadside assistance because the first one I put in canceled for some reason. The next one I put in the driver said that it was updated like three different times with a new ETA and then they marked it on their end as a complete completed job when they never came and helped me replace the tire on my car. My car is still stuck at my house with a nail in the tire with the air leaked out and I have now put in my third roadside assistance request.
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Claims process
Help either claim
Video reports
It would be great for a section where you could upload video especially in weather events like hail damage.
It sucks!
This isn’t just the worst insurance app on my phone, it’s the worst app of any kind. “Remember Me” feature has never worked. I have to update every time I open it, so make sure you always have the hard copy of your insurance card.
Needs a lot of improvement
This app is absolutely slow and not functioning well especially the chat feature. You always have to restart the chat with new person and it gets logged out all of sudden and get disconnected in the middle of the conversation.
No support
Have fun talking to a bot that will hang up on you
Jonathan/adjuster
Jonathan was outstanding throughout the inspection process. He was professional, courteous, and took the time to thoroughly inspect my home while clearly explaining everything he was doing. He answered all of my questions with patience and made sure I understood the next steps. His knowledge, attention to detail, and professionalism gave me confidence during a stressful situation. I truly appreciate the excellent service and would highly recommend Jonathan to anyone needing a home insurance inspection.
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User Friendly
Using the App is user friendly and efficient No wait time to submit requests
Tough app
Have been locked out of my app account over a year. Have contacted my agent who sent me to someone else, who in turn sent me to someone else, who sent me somewhere else… you get the picture…. Gave up on using the online app. Requested a paper copy of my insurance in case I ever get asked for it 6 months ago…. Have yet to get it. Hopefully I never have to present it, I doubt they’ll take “trust me I have insurance” as proof.
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It’s very confused
It says I’m driving other people’s car when I’m just a passenger and vice versa. It seems to be haphazard assigning the correct person to the correct account. Calls to State Farm show they have no idea how to fix it. I therefore doubt their claimed discount system works.
Appl
Love using the Appl
Bottom of the barrel insurer
The positive reviews here are obviously fake/purchased.
They spend all their money on ads and lining executive pockets while refusing to cover customer claims. Avoid at all costs.
They spend all their money on ads and lining executive pockets while refusing to cover customer claims. Avoid at all costs.
Insurance coverage
I have full coverage on a vehicle involved in accident it was abandoned. I was trying to keep it from getting sent to the Police Auction or to the city pound where they will hold it charging me maximum amount of money every day it is there. We moved it personally to our subdivision. We are getting complaints from neighbors and from the city because the car has been sitting there now going on six weeks we need this resolved immediately
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Trash
Trash
