State Farm® User Reviews

State Farm®
State Farm®
State Farm Mutual Automobile Insurance Company

Customer Experience

Positive experience34.5% of reviews
Neutral8.6% of reviews
Negative experience56.9% of reviews

~ Based on 1,145 written reviews from the US App Store.

What users say

Is State Farm® Safe?

State Farm® appears safe based on user ratings. AppsHunter Safety Score for State Farm® is 96/100.

This assessment is based on 1,250,790 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.3% of ratings point to a safe experience
1.8% of ratings suggest some concerns
3.0% of ratings point to a risky experience

~ Based on 1,250,790 App Store ratings for State Farm®.

Is State Farm® Legit?

State Farm® appears to be a legitimate app. AppsHunter Legitimacy Score for State Farm® is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Excelente ayuda

Hoy reporte un accidente y su personal fue muy atento y diligente al respecto. Felicidades al equipo Statefarm

Great Service

State Farm has the best service and centers to make this process effortless and fast!

Lack of tech support

So it turns out State Farm has decided to completely eliminate their tech-support department. So if you were ever interested in this policy because you think you’re a safe driver, think again. They are not going to give you the discount and they won’t to provide you with any way to fix your situation.
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Worst experience ever

Benz18

State Farm

I’v had State Farm auto and homeowners in New Jersey and Texas since 1969, and will probably continue because of local walk-in efficient agents

Good App

Unfortunately, unlike other insurance apps it won’t let you post photos already taken in your camera roll during the claim process on the app. It only lets you take them in real time which is a very inconvenient thing. Had to go back to the damaged vehicle to take new pictures.

Great company and app

Not bad for an insurance company. Easy to file claims and get info.

Best Insurance Company

State Farm is the best insurance company I’ve ever dealt with. Every penny spent is worth having an insurance provider like State Farm that is always there for you when accidents happen! Thank you State Farm! God Bless!

Exceptionally fast

I hit a deer coming home from work and have my car in for repairs with a rental car for before my next shift the next day.

I driving

How

Liars and Deceivers

I’m a 21yr old female. Very disappointed in State Farm and my agent. They charged me almost $300 after changing my gender to “male”, lied about how much it would cost to get a rental with their discount… and so much more! I’ve delayed getting my car fixed for 6 months bc they told my repair shop something I never said. Overall I’m disappointed in State Farm and their “professionism.”
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Useless

If you just need to look at what your bill is great, but if you have any issues and try to upload anything, the app is not detailed. We had major home damage with hundreds of photos and estimates in the app makes you upload one at a time! Total waste

constant reminders

I don't know what I am doing but I keep getting notified and it's getting annoying. I would like the situation resolved.

Horrible service

State Farm has steadily declined in customer service. They pay less and less, while making the process more difficult. Days waiting estimates and then wanting to used or aftermarket parts. Speaking with a customer service representative is 15-20 minutes wait times. The State Farm i started with 17 years ago is now nothing but a memory!
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Excelente atención

Información eficaz , excelente trato para el cliente y rapidez en las cotizaciones y proceso

Safe and sketchy

Their safe driving component is sketchy at best. I don’t drive erratically and no matter how conscientious you are when driving, you still get dinged for reasonable accelerating, smooth stopping, and moderate speed turning; none of which are contributing factors in MVA. Not worth the pittance it saves on my policy.
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Insurance

Agent Bradley Jacob’s firm is amazing,, always finding the best quotes around town…Account Manager Haley Gilmore always have a great attitude and sweet personality as well..Mobile,Al. Location

Fingerprint longin

Why was the fingerprint login option removed?? Bring it back! Passkey is stupid waste of time compared to fingerprint log in. I cannot use this dumb app now because you have removed the easier and more secure login option making it so inconvenient. Please bring it back. Why am I being forced into something that takes more time and less convenience? I want the option of fingerprint login back. If I could rate zero then I would simply for this. Horrible to remove the best way to login.
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Great app

Easy and quick

App issue

Unable to create an account without any assistance