Another “fix” that broke it more
When the payment option for “amount due + additional principal” got added the first time, it was already broken. When you click in the box to add the additional amount, the “confirm amount” button at the bottom remains grayed out. Previously, you could work around this by simply clicking out of the option and clicking back in. Now this doesn’t work either so there’s no actual way to pay additional principal. Thanks for the new “update”. You need better testers if they missed the fact that 1/3 options don’t even work properly. Twice!!!
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Fix your app!
Used to work great. Then I started not receiving verification codes via text. After the latest update, I can no longer add additional principal to my payments. I put the amount of additional principal in and it just ignores it.
Can’t confirm different payment amount
Usually I have trouble trying to make a payment over my total due but now I absolutely am unable to make payment. The confirm button goes from blue to gray. I have the option to pay the amount due but when I switch to “other” or “principal” boxes and attempt to input an amount is when it happens. The app has been great other than the payment hiccups. Would like to avoid making 2 payments if possible.
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Not helpful
Chat is useless, takes too long to get a rep and they usually can't help anyway
In addition my lease turn in inspection revealed a "scratch " , a $300 charge. Yet even in the highest resolution monitor I cannot see a blemish on vehicle. Rep agreed but unable to revere charge .., Oi
In addition my lease turn in inspection revealed a "scratch " , a $300 charge. Yet even in the highest resolution monitor I cannot see a blemish on vehicle. Rep agreed but unable to revere charge .., Oi
Can't Make Payments
I can't make a payment on this app. I make them online just fine. I go through the entire process of entering the info only to get a message that the payment can't be processed because the system is "down for maintenance." That happens, but this is more than that. I've tried for two months to make payments at different times only to get the same message over and over. I give up. I'll just look at my balance I guess.
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