Stitch Fix Reviews: Is It Legit?

Customer Experience

Positive experience57.1% of reviews
Neutral10.3% of reviews
Negative experience32.6% of reviews

~ Based on 881 written reviews from the US App Store.

What users say about Stitch Fix

Is Stitch Fix Safe?

Stitch Fix - Personal Styling appears safe based on user ratings. AppsHunter Safety Score for Stitch Fix is 94/100.

This assessment is based on 141,549 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.9% of ratings point to a safe experience
3.4% of ratings suggest some concerns
3.8% of ratings point to a risky experience

~ Based on 140,806 App Store ratings for Stitch Fix.

Is Stitch Fix Legit?

Stitch Fix - Personal Styling appears to be a legitimate app. AppsHunter Legitimacy Score for Stitch Fix is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Life changing

Stitch fix has been my best partner in my weight loss journey. Having lost 100+ pounds I’m finally back to pre-child birth weight and so happy with my look. The clothes from SF have fit my esthetic perfectly and my stylist has nailed it every time. My husband and I are both hooked and will be for life!
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Love Stitch

I love getting my stitch box! It’s so exciting getting and trying on all the clothes! I even look forward to my preview! Love it🩷

Lousy styling

My profile option and feedback is never considered for my next pick. I make the same feedback of no high rise pants in every box and yet my boxes continue to be full of high rise. I have other color options but everything is either black or drab. Very disappointing.

Awful product selection

So far, it does not seem like you can put men’s clothing and women’s clothing in the same style, so if I am a woman who occasionally likes men’s sweaters, I would have to pay the $20 styling fee twice, one for each gender clothing, because they won’t put men’s and women’s clothing in the same box. I am one person. I am not paying double the fees because you are so binary about clothing selection.

Updated to clarify their response: I did contact your support, their only solution was to pay the $20 styling fee twice even though I am one person. It being logistically more complicated to be ethically responsible is not an excuse. It is corrupt practice.
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Boring Options

You always send jeans or black pants. You never send more trendy clothes

The second grouping I’m not crazy about

I believe I have sent you that I do not like the v vests especially the puffy ones don’t need that many sweaters don’t care for the blazers( I’m in Florida) I would like trousers… please let me know if I am doing something wrong and explaining my likes and dislikes

BEWARE

I haven’t even gotten my first fix and I’m already mad. 95% of the clothes are ugly IMO and I can’t reach a human to cancel. If you try to cancel on the app, you are brought to a page that tells you why you shouldn’t cancel. That’s it. There is no actual way to cancel. How is this even legal?

Won’t respond

I returned several items and they still charged me the full amount. I tried contacting customer support but they are ignoring me

Profile choices not considered

Choices continue to contain items I noted in profile that I do not want - sleeveless, striped, etc

Awful product selection

So far, it does not seem like you can put men’s clothing and women’s clothing in the same style, so if I am a woman who occasionally likes men’s sweaters, I would have to pay the $20 styling fee twice, one for each gender clothing, because they won’t put men’s and women’s clothing in the same box. I am one person. I am not paying double the fees because you are so binary about clothing selection.
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Styling gone downhill

No more annual membership and more often than not I spend $20 on a styling fee and don’t buy anything super sucks. Wish they spent less time on their freestyle and more time on their core platform

Delivered fix without permission to wrong address

I received notification that a fix was sent to my old address that I haven’t lived at for over 6 years. I also did not order the fix and have not ordered a fix in over 6 years yet I was charged. I have been trying to get a response from stitch fix to refund my money and stop sending fixes without my permission. They have not responded.
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Optimistic

Looking forward to the outfits I get to try on. I don’t like shopping and I’m indecisive. I’m hopeful the person assigned to me will get my style and help
Me rebuild my wardrobe.

They’ll steal your money

I downloaded because of an ad I saw and figured why not. I filled out my style stuff and then you immediately get hit with putting your card information and address. Your first fix (box of clothes) is “free” in that it cost $0 to have it sent to you, but you have to pay for everything you keep. You can’t move forward unless you agree to this. I put in my info and then immediately canceled the order, but now I’ve been charged $20 and I have no idea why????? I can’t get a hold of support, so now I guess I’m out $20 which kinda really sucks.
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Love the variety

Great pieces to choose from.

Love Stitch Fix

Love it! We have so much fun with the variety and styles. Exciting to have something somewhat original that not every other kid is wearing!

BORING EXPENSIVE

These clothes you will only really get like one thing u like that still cost 500$ and ur like well I guess I’ll get it cause I waited, I tried saying I’m gay jazz it up I tried saying I want more color they send me all gray 3 different stylists . Who the heck wants $85 sweat pants ???! No one . Clothes fit nice and are thick but just lack of style and color :( and the stylists just don’t listen to requests !! I would never recommend stitch fix . Waste of time waste of energy trying to get the stylist to not dress me in all neutrals . Go to Jc-penny you will find better clothes cuter and cheaper !!!
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Styling

I love Stitch Fix. My stylist gets me right every time.

What in the heck

Terrible

See it on you

Love the see it on you feature..helps me visualize how it would look on me, fit my style and accessorize with additional options and other features