Subway® Reviews: Is It Legit?

Subway®
Subway®
SUBWAY Restaurants

Customer Experience

Positive experience16.7% of reviews
Neutral5.1% of reviews
Negative experience78.2% of reviews

~ Based on 4,322 written reviews from the US App Store.

What users say about Subway®

Is Subway® Safe?

Subway® appears safe based on user ratings. AppsHunter Safety Score for Subway® is 96/100.

This assessment is based on 1,214,912 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.4% of ratings point to a safe experience
1.6% of ratings suggest some concerns
2.0% of ratings point to a risky experience

~ Based on 1,214,912 App Store ratings for Subway®.

Is Subway® Legit?

Subway® appears to be a legitimate app. AppsHunter Legitimacy Score for Subway® is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Langue

C est minablement de ne pas lire l appli en français. Beaucoup de franchise au Québec

PITA app, clunky and buggy, the worst!

Constantly, repeatedly, forces updates!! Suddenly forced update to version released one hour ago! Not user friendly. Doesn’t save customizations. One of, if not the worst managed app!

face ID bug

the current version keeps asking to use faceID when logging in

No way to cancel order

Just spent the past half hour trying to to get a refund for an order that wasn’t received by the location I ordered from they were very rude saying it’s not there fault they can’t do anything for me customer support is a joke

This app is garbage the store is starting to become it too

I want to preface this by saying I once loved subway but the fact that their slogan was once “build your own sub” n that the app won’t even let you put the things you want and don’t want onto or off of their pre built subs truly makes me not want to waste anymore of my money here I have a serve allergy to tomatoes and on numerous occasions ordered a pizza sub n took the sauce off n yet it would somehow show up with sauce I would report it n now you DONT GET THE OPTION to take it OFF AT ALL this is absolutely ridiculous they truly need to learn to be better this is 2026 almost 2027
Show more

Does not work.

Carefully read the reviews and you will see that this app simply does not work. Pushing buttons does nothing. Discounts never applied. Until it is fixed, best to use the website.

Not good

Doesn’t allow me to select Canada, it only allows me to select the United States and Puerto Rico

Update broke the app

Multiple issues. Most frustrating is the “something went wrong on our end” error. Have to re-open app every time to track status of order.

New update: Does not show the tracker at all. You just have to wait and hope your order gets through.

App sucks

This new App won’t let me download because it needs 17.0. I have a iPhone 8 and I’m elderly. I can’t afford a new phone to meet these credentials. So now I can’t use the app and I don’t have a laptop. YOUR LOSS!!

So many sign-ins

The app makes you sign in every single time, and the rewards/deals aren't that great considering how overpriced the food is anyways. The codes they spam you with in the mail don’t work.

Ordered 2 footlong BLT’s and got a veggie sandwich with 2 pieces of bacon on them😡

Not happy with the sandwiches I ordered at all!!! Had 2 strips of bacon on each footlong.

Subway, inability to log in

I found that I’m unable to alter my email account associated with Subway via their chat bot. I refuses to proceed. I have no access to the old email but my phone number is still associated with it. There’s no person to talk to, no email that I can contact. The website creator needs to take into account there are other issues. lol worse, trying to order as a “guest” first thing it asks for is your phone number and it knows there’s an account! Which in my case, I can’t access. Programmer needs to fix this issue.
Show more

Excellent restaurant

My online order is always ready when I set the time for pickup. Staff is very nice and always cheerful. Love my sandwich every time.

Not working

It’s not working in Canada

Love being a Sub Club Member

Love all the deals I get from being a sub club member and the yummy sandwiches/treats!

Love it

Discounts a elite

Great Fast food chain

The employees at this subway in Chicago calumet heights neighborhood is great

useless in canada

worked fine for awhile, then an update made it so i can only
ever order as a guest which defeats the purpose because i have to reenter my order and payment every time.

all i want to do is save my orders. i do not care about sub club.

fix this for canada please.

App update

Every time I go to order I have to update!! So frustrating to do it over and over and why??

Useless app.

Garbage, app doesn’t work at all. My points scanning never worked. I had some $$ in my account but QR code to scan ut never worked.