Limited payment methods unable to use bank account
I’m preparing to make my first payment with Sunbit, and I was informed that I would be able to make a payment directly from my bank account using my checking account information. Unfortunately, I’m not seeing that option in the app and am only able to use a debit card.
This is inconvenient because I prefer to pay my bills from a separate checking account rather than from the account connected to my everyday debit card. I would really appreciate the ability to link a checking account with an account and routing number and manually make payments from that account. That would make managing payments much easier and more flexible.i hope this is a feature Sunbit plans to add in the near future!
This is inconvenient because I prefer to pay my bills from a separate checking account rather than from the account connected to my everyday debit card. I would really appreciate the ability to link a checking account with an account and routing number and manually make payments from that account. That would make managing payments much easier and more flexible.i hope this is a feature Sunbit plans to add in the near future!
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Would give a higher review if bank would add correct and stay connected
Title explains all plain and simple
Updating phone number in app is impossible
Had to change phone number. Went on app to update phone number. Clicked on edit phone number. Wants to text or call OLD phone number to verify me. How idiotic and asinine can you be. How can I get a verification at an old number that I no longer have. No option to verify with email instead. 🤦♂️
It won’t let my login only on the browser plz fix the bug
It won’t let my login only on the browser plz fix the bug
Excellent except the app
I love my Sunbit line of credit but it makes it hard to keep up when the app won’t allow login. I reported it and was told they are working on it but it’s still broken. I reported it again and was told to uninstall and reinstall and that didn’t work. Please please please fix the app.
Love it !!! One of the best !!!
Opened an account with them and got help to pay my vehicle auto payments off and paid them off and got offered a credit card with them, took it immediately and my credit score got better and better as long as I made my payments on time and paid when I was supposed to, they actually gave me a credit increase today which I’m supper happy about !!! Can honestly say I love this financial company their the best in the game :)
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Response from developer
Thank you for sharing your experience - we love hearing that things are going well. If you ever need a hand, reach us at 855.678.6248 or chat via the Sunbit app or sunbit.com. You can find more local spots at sunbit.com/shop-directory
Worst CC Provider Ever
I’ve never seen a worst credit card company. They decline every transaction, their support is utterly useless and lies to you, and they try and collect every piece of data they can. They’ve asked me to send my utility bill 3 times now and I have done so every time just to get no response. Now they want my social security card, pictures of me holding my ID as well as my ID, and a bank statement FOR NO REASON. They’re a scam company attempting to collect as much data as possible and when you confront them about this they’ll hang up or disconnect from the chat. AVOID THIS COMPANY. There’s a reason you’ve never heard of them.
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Response from developer
We're sorry to hear this and want to help make things right. Please reach out to our team at 855.678.6248, or start a live chat at sunbit.com or the Sunbit mobile app.
Doesn’t let me lock card
Ever since update. I can’t seem to find transaction settings
Update Sucks
Absolutely nothing changed with the “new” update. It STILL doesn’t allow you to schedule payments AND the lock card feature has disappeared.
New app changes sucks
I noticed they made recent changes and this change is so bad. I can no longer see the “insight,” which shows me right away what is my current balance even after making payments right away. Now I have no clue and guessing myself. Please bring back the insight option back to app. Thank you!
Used to work great
I’ve had the app for about 3 years and never had any problems. About 2 months ago, my bank account mysteriously unlinked itself and now I can’t relink it. I can’t even delete the account. Because even though it says unlinked, the payments are still auto drafted. What’s up with this?
Response from developer
We’re very sorry to hear that your experience didn’t meet your expectations. We’d like to look into this immediately and help make things right for you. Please reach out to our team at 855.678.6248, or start a live chat with us via the Sunbit mobile app or at sunbit.com. We’re standing by to assist you.
Sunbit is a waste of time.
They are so rude when calling for customer service. They use phrases like “all of you guys call asking the same thing “ . We aren’t the same we are customers without us “you guys wouldn’t have a job” I can’t wait to payoff “this company “ because I won’t use them again.
Can’t Schedule payments .
This app doesn’t give you any options where you can schedule payment in advance. And for me that’s an inconvenience. Cause sometimes people forget to make their payment . If this app has a feature where you can schedule like 3 payments in advance, this would be helpful. Just like every other credit cards platform does. So I don’t like this one at all . And i have debts on many other credit, and this one is the smallest one. But just because of lack of payments conveniences , i have to let it go by itself monthly. And schedule like 2-3 payment in advance for my other accounts .
And when i pay off my other accounts i will continue to use them . But this one , when i pay it off , if i remember . I will throw it somewhere so i can forget about it.
Cause the lack of good payment features or payment scheduling in advance makes me hate this app.
That was the reason why i rate it 2 stars!!
And when i pay off my other accounts i will continue to use them . But this one , when i pay it off , if i remember . I will throw it somewhere so i can forget about it.
Cause the lack of good payment features or payment scheduling in advance makes me hate this app.
That was the reason why i rate it 2 stars!!
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Response from developer
We're very sorry to read this review. We would like to address your concerns as soon as possible. Please call us at 855.678.6248 or e-mail us at support@sunbit.com to discuss further.
Finally fixed the face login
So it's all good now
beware
The interest is not flexible, even if you’ll try to pay it off as fast or as early as possible. They bake their interest as a total amount, something you should consider. I learned it the hard way.
Your app just does not work-
I try to sign into my account with the email I signed up with at Ollies and the PW I signed up with and SAVED to this iPhone-says no acct with this information-I try to reset my password, put in email and last 4 of social hit continue and guess what takes me right back to the sign in screen.this is not the first,5th,10th nor 20th+ time I’ve tried to access my Ollies account-I spent OVER 2 hrs at one point with CS trying to resolve this. I have tried the website-I have tried deleting and reinstalling the app 5+ times, I have turned my phone off and on too many times to count-it is a iphone13—-so what is the problem here that no one can seem to figure out? I just want access my flipping account!
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latest update
your latest update is always making you log manually the face id no longer works - keeps saying that it’s disabled due to the update and then enables it to- but does the same the next time you log in
Needs Fixing
I would give the app genuinely a 5 star rating if they got the app to stop crashing… seems like an old bug and they still haven’t fixed it ….
Terrible
Why this app not working it’s a waste a time,every time I tries to sign in it crashes very frustrating please fix I’m ready to delete this app now
Face login
The app has face login, but it disables it "for security" every day. What's the point of having face login if you have to re-enable it all the time?
And then if you disable it, it tries to re-enable it.
And then if you disable it, it tries to re-enable it.
