Poor performance
I’ve had the app for a few years. At first it worked (operated my Sundance spa remotely) most but not all of the time. But for the last 12-18 months, it only works maybe 10% of the time, even when I’m close to my spa. And getting help from Jacuzzi/Sundance is difficult. Definitely not worth paying for.
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So much better
The recent update has made the app work again the way it should!
It worked fine for a long time and then just stopped being responsive even though it was correctly on my network etc.
Fast forward to a month ago, the app updated and hallelujah! Version upgrade and I’m back in business.
Thank you Dev team
It worked fine for a long time and then just stopped being responsive even though it was correctly on my network etc.
Fast forward to a month ago, the app updated and hallelujah! Version upgrade and I’m back in business.
Thank you Dev team
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Missing control after update
The new version is much faster but unfortunately the blower switch disappeared and in its place there is jet 3 which doesn’t exist or control the blower.
I have verified that the model is set correctly, so no idea what else to do as the support links points to pages that don’t exist.
I have verified that the model is set correctly, so no idea what else to do as the support links points to pages that don’t exist.
Great when it works
I installed a brand new Wi-Fi connection from Sundance on my Optima. Right out of the box it wouldn’t connect. After a couple weeks Sundance fixed it, now the free year of the cloud I didn’t renew and wasn’t even offered as much. I changed it to Wi-Fi and it worked for a little while but now after my phone update the tub will not connect to my phone. Extremely frustrating especially so when you spend $18k and wait almost a year to get the tub.
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Thanks for the Update
The iPhone iOS update caused this app to stop working. I appreciate that this issue was fixed relatively quickly. This app is far from perfect. I have never been able to reset the filter days for example. However, it does control the most important spa functions including temperature. Helpful solution for a second home at a reasonable price.
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