Poor performance
I’ve had the app for a few years. At first it worked (operated my Sundance spa remotely) most but not all of the time. But for the last 12-18 months, it only works maybe 10% of the time, even when I’m close to my spa. And getting help from Jacuzzi/Sundance is difficult. Definitely not worth paying for.
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So much better
The recent update has made the app work again the way it should!
It worked fine for a long time and then just stopped being responsive even though it was correctly on my network etc.
Fast forward to a month ago, the app updated and hallelujah! Version upgrade and I’m back in business.
Thank you Dev team
It worked fine for a long time and then just stopped being responsive even though it was correctly on my network etc.
Fast forward to a month ago, the app updated and hallelujah! Version upgrade and I’m back in business.
Thank you Dev team
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Missing control after update
The new version is much faster but unfortunately the blower switch disappeared and in its place there is jet 3 which doesn’t exist or control the blower.
I have verified that the model is set correctly, so no idea what else to do as the support links points to pages that don’t exist.
I have verified that the model is set correctly, so no idea what else to do as the support links points to pages that don’t exist.
Great when it works
I installed a brand new Wi-Fi connection from Sundance on my Optima. Right out of the box it wouldn’t connect. After a couple weeks Sundance fixed it, now the free year of the cloud I didn’t renew and wasn’t even offered as much. I changed it to Wi-Fi and it worked for a little while but now after my phone update the tub will not connect to my phone. Extremely frustrating especially so when you spend $18k and wait almost a year to get the tub.
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Thanks for the Update
The iPhone iOS update caused this app to stop working. I appreciate that this issue was fixed relatively quickly. This app is far from perfect. I have never been able to reset the filter days for example. However, it does control the most important spa functions including temperature. Helpful solution for a second home at a reasonable price.
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Very convenient
I love this app even though it can be quirky. It has been great to control our tub at our second home so the tub is toasty warm when we arrive. HOWEVER, since the last IOS update to 16.1.1, the app does not work if we are not on the same WiFi, (in the same location) so is totally useless to use remotely. Sooooo sad.
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Hot garbage
The app connects to the tub, but doesn’t show any information. Temperature? Oh, it’s 0. You can actually tap like crazy to make it go up or down, but you’ll have no idea where it’s at unless you look at the tub control panel, defeating the purpose of the app. HUGE disappointment for such an expensive tub. I would recommend looking elsewhere if you were counting on remote control capabilities.
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Wifi
Need to change the email address to extend my iCloud remote. There is no where in the app where I can edit and change my email address. Looking for help
Horrible
So here is the deal. I rarely ever write a review but when it’s this bad people should be fair warned. I bought a used Sundance aspen tub. The previous owner had it for a little over a year kept it perfect condition. I drove to Texas to pick it up through his Sundance dealer. Paid big bucks for this thing. I hook it up everything is as good as new. At this point I am happy.
Now the problems begin. I decide to hook up the WiFi part of the tub. Can’t register the tub in my name and account. Understandable call Sundance and talk with a lady on the phone. I need the old owner email to get registration changed and password. Cool 2 hours of my life gone. Connect the seller he is awesome gets me everything I need. Call back. Tell them I can log in under the old email and new password but need to change the account holder. Put on hold “technical support says you can’t do that because he let the cloud subscription end” what a joke. I am told I have to buy a brand new WiFi module. But yet this thing works perfectly fine but the seller and I want it in my name hooked up to my local WiFi. Remember this thing is so new it’s under warranty!!!! Nope buy a new one thanks for calling I will let my supervisor know you are not happy. Sundance spas are awesome have owned various models for better than 20years. App that controls the spa complete junk. Imagine buying a Lexus or a Porsche that has xm radio in it used. And the. Be told nope can’t use it but a whole new radio from your dealer and have them install it. Ludicrous. Get your app, your developers, your server, and your customer service all on the same page.
Now the problems begin. I decide to hook up the WiFi part of the tub. Can’t register the tub in my name and account. Understandable call Sundance and talk with a lady on the phone. I need the old owner email to get registration changed and password. Cool 2 hours of my life gone. Connect the seller he is awesome gets me everything I need. Call back. Tell them I can log in under the old email and new password but need to change the account holder. Put on hold “technical support says you can’t do that because he let the cloud subscription end” what a joke. I am told I have to buy a brand new WiFi module. But yet this thing works perfectly fine but the seller and I want it in my name hooked up to my local WiFi. Remember this thing is so new it’s under warranty!!!! Nope buy a new one thanks for calling I will let my supervisor know you are not happy. Sundance spas are awesome have owned various models for better than 20years. App that controls the spa complete junk. Imagine buying a Lexus or a Porsche that has xm radio in it used. And the. Be told nope can’t use it but a whole new radio from your dealer and have them install it. Ludicrous. Get your app, your developers, your server, and your customer service all on the same page.
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Overall a very good app - with one recommendation!
My app seems to be working better than most. There is a small graphical glitch with the blower (it shows a couple toggles when it should only be off or on) but other wise does exactly what it is intended to do. the app tells me when things are broken (flow control switch usually), or when filters need to be cleaned/replaced. Also does a very nice job of controlling blower, jets, lights, and temp. I would give it 5 star if it also controlled the stereo (volume, equalizer, on/off) as well which is a definite call-out. The stereo can currently only be controlled from the hot tub control panel, which is often a bit wet and unresponsive.
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Crashes
Control panel on spa is fogged and unusable so using app to control functions for now while I wait for replacement. Problem is it immediately crashes when I try to change a primary filter setting. Can’t figure a way to communicate with developer. I suggest a webpage control page instead of this app if developers are not being given the resources they need to actually release something stable.
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Expensive and Crashes
The app is pretty much useless. Most features crash when used on a new iPhone. Temp is really the only feature that works and many times it cannot connect to the server. Finally, $60 a year when we already had to pay to have the spa Wi-Fi enabled is upsetting. I wish we hadn’t bought this feature in the first place.
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Crashes
I have an iPhone X and if I can connect it crashed when I do anything other than adjust temp and/or start jet. It’s so hard to make setting changes on the spa itself I paid extra to install WiFi in unit so I can adjust filter settings, etc. but if I select filter it just crashes.
Plus. Very very annoyed that you have to pay a fee for mobile app when u paid to out a WiFi in spa. Ripoff. Especially if the app doesn’t work. I am very disappointed.
Plus. Very very annoyed that you have to pay a fee for mobile app when u paid to out a WiFi in spa. Ripoff. Especially if the app doesn’t work. I am very disappointed.
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Like a Boss!
I love this app almost as much as I love Sundance! So of course if you own a Sundance spa, you bought it because it’s the best out there... now to make it even better, get yourself the WiFi module so you can control you spa “like a boss” Since I always have my iPhone with me, I love that I can control my spa with the app. Sure I can slide over to the control panel and turn on the jets/lighting from there, but I can also do it from my phone “like a boss”. And when I have friends join me, I can demonstrate all the wonderful features with the spa “like a boss” and now with the latest release I can turn on the clear ray/waterfall “like a boss” so for me, this is awesome! But my one request is to have it work with my Apple Watch so I can control the spa “Like a Boss”!
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Trial only?
Only works for the first year then they want 60$ per year after that. Insane. As if the spa wasn’t expensive enough.
Does not work...period. Correction. Now works great.
Please read full review. 10 1 16 Waste of money, the tub connects to my wifi, but can't log into the app? Too cumbersome to set up and I still have yet to connect to it, and I'm standing right next to my tub.....they want to charge me after the first year??? How about giving me a day first?! Reboot this app....
Update 10 24 17. Sundance reached out to me and identified and resolved the issue. Fantastic support the followed up to make sure it was still working. Awesome!
Update 10 24 17. Sundance reached out to me and identified and resolved the issue. Fantastic support the followed up to make sure it was still working. Awesome!
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Convenient
Nice app to control my spa from my phone.
SunSmart and Optima Spa
After some issues with getting a connection (my router was set to only allow class N connections on 2.4 ghz not sure why). Upon resetting router to allow Auto on connection type connectivity was achieved :-) Perhaps a better document with common router settings to check should be made available. My router was an asus rt-68u by the way. As for the app it works but I would like to see some improvements in future releases. One the app does not show whether it is currently heating (small thing) and it would really be nice if the cloud support included scheduling controls over and above what the hot tub currently supports.
Bottom line is the app works.
Bottom line is the app works.
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Works but check wifi settings
Got the app to connect after a week of trying. Had to change my home wifi to allow wpa ( as opposed to wpa2 auth) and then tub connected no issue. Once connected, app is great.
