Keeps dropping me
I have to log in every 3 days because this app keeps dropping me
Version 1.1.17 released 23Oct26 NOT good. Affected the generation of energy reports. There are none!
My Sunpower solar panel is generating energy daily and the corresponding reports from SunStrong Connect app were available to view UNTIL the app was updated to version 1.1.17 on 23Oct26. Since then, the app has not generated any reports. My home WIFI is NOT the issue. All other apps and the corresponding e-devices that require WIFI are functioning as they should. THE APP IS THE ISSUE. Request for support was submitted 27Oct26. Response remains pending.
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New account
For some reason I can’t even create a new account. When I try to enter the PVS Serial number, a message pops up to “verify PVS serial number to continue
Please try again “ if I enter the ID number it won’t let me submit it.
Reinstalled app several times
Please try again “ if I enter the ID number it won’t let me submit it.
Reinstalled app several times
Horrendous
App updates are not tested and result in weeks/months of erroneous data. Customer service is only available by email and utterly incompetent
Never Works
Horrible rarely Works
Does not work at all
If you have a single failed micro inverter this app will not work. It reports zero production, zero usage, and zero battery usage. They need better programmers. The old version worked fine until SunStrong changed it. Do not pay for this
Log in keeps resetting and failing.
I can’t log into the app and the forgot password button is not working. This sucks.
Wonky App
Frequent missing electricity data. Doesn’t offer anything more data than when SunPower was in business.
App bugs out
Ever since the app switched from sun power to sun strong it always bugs out whenever there is an update or just randomly. I put tickets in and they just want me to delete and reinstall like I don’t already try those things. I just want the app to work correctly so I can monitor my solar production and battery/energy usage. So tired of this.
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Buggy interface
This app needs work to properly function. Constantly says it has a connection error, then stops updating power generation and grid import/export. That they charge $99/year is a waste of money for what they offer or promise. If it malfunctions there appears to be no way to contact them.
Unethical
Terrible app. They now charge for every feature on the app which used to be free. This is clearly a failing business struggling to hang on. They don’t communicate well. Prices go up astronomically every year. Make sure you know if you have to use this app before installing your panels
Gotta pay to access my own data
I was forced into this new app after the solar company I had got bought out by this company. Now I have to pay to see how much my solar panels collect? Just a cash grab can’t do anything without having to pay these days
Does anything Work from Sunstrong?
Once again it doesn’t work. The app is complete garbage.
Still doesn’t work after most recent update.
Still doesn’t work after most recent update.
Doesn’t work for a day at least once a week
Even with the last update, it’s still doing the same thing. It tells me it’s not generating electricity from 6:40 in the morning and doesn’t sign in again. Wi-Fi is working so it’s gotta be the app.
Does anything Work from Sunstrong?
Once again it doesn’t work. The app is complete garbage.
Not updating -why?
I’ve been waiting for four hours to get an update on this app. It still says zero generation and the sun is out and bright.. I’ve thought about subscribing, but if they can’t even tell me that my system is working, why would I trust anything else that they put out? my app is up-to-date. If they want us to run a subscription service I suggest they get their free part working well enough to tell me if I’m making any electricity
Update: worked for a week now down again. Why bother?
Update: worked for a week now down again. Why bother?
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Logs out all the time now
Latest update causes frequent logoffs and having to log back in. Very annoying. I mean, it’s not a banking app or something that needs a secure login every time you want to check production. Please fix it, especially on iPad which logs out almost every time.
Money Grabbers
When the app works its great to track your solar panel health and stats. Really cool to see how much power they produce....That was before they make you buy a very expensive subscription to see the panels you already bought from them.
Not updating -why?
I’ve been waiting for four hours to get an update on this app. It still says zero generation and the sun is out and bright.. I’ve thought about subscribing, but if they can’t even tell me that my system is working, why would I trust anything else that they put out? my app is up-to-date. If they want us to run a subscription service I suggest they get their free part working well enough to tell me if I’m making any electricity.
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Not working 9/10/26
Not working as of 9/8-9/10. This is the second time in about 3 months the app doesn't work. We received an email saying the app had been updated and to logout and log back in. I've been stuck on a "connecting data screen please wait one hour" for a couple days now.
