Not working 9/10/26
Not working as of 9/8-9/10. This is the second time in about 3 months the app doesn't work. We received an email saying the app had been updated and to logout and log back in. I've been stuck on a "connecting data screen please wait one hour" for a couple days now.
Terrible app now
Initially the app work well as I could see the solar generated for the day, week.
But after the company got acquired they are making us paying $10 a month for just checking usage.
What a grifter company. I paid for my solar in full and told this monitoring is part of the purchase but no longer is the case. Terrible customer practices.
But after the company got acquired they are making us paying $10 a month for just checking usage.
What a grifter company. I paid for my solar in full and told this monitoring is part of the purchase but no longer is the case. Terrible customer practices.
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App not working
App is not connecting to my account and no way to get service. I’m a old sunpower customer. Emailed for help and went nowhere.
Scam artists
I paid in full (an already overpriced system because it came with our new house), and a few years down the road you have to pay a SUBSCRIPTION in order to see what your system produces, the system you paid FOR. I would never recommend this company. Stay far away.
Can’t login since update
They instructed me to update, logout then login, but since could not login.
Can’t even do simple math!
If the panels are producing 3.1kw and loads are .3kw, how is it possible that 3.4kw is going to grid? The developers can’t even do math right. Fix it!
Barely working
Shows panel production for like 3 seconds and then just house consumption combined with battery charge without any grid or solar input? Very bad since transition from sunpower
Does not work
Most of the time it gets stuck in orange even though it shows right now. I am not on a subscription but the app just show real time data properly
Trash
Charging $100 for what was contractually promised is what a thieving company does
Frustrated
My app no longer works, no customer support.
Cant tell how my panels are working. The email they send me has no data in it.
Feeling like there is no feedback. Please fix this. Or
Replace the app with one that actually works.
Cant tell how my panels are working. The email they send me has no data in it.
Feeling like there is no feedback. Please fix this. Or
Replace the app with one that actually works.
Subscription costs high
No longer free. What a shame you pay all this money upfront the company goes bankrupt. New company takes over and they charge you for something we used to get for free. The app is useless unless you pay for the subscription.
Pay to monitor your solar
So it wasn’t enough buying a solar system, and now these blood seconding vampires are charging people to monitor their system. What a scam.
Never connects
Always shows that the app lost communication with the panels. Never works!
Suddenly stopped working and no Tech Support phone number
This has worked fine until this morning and stopped reporting at 7:35am. Internet is working and even reset and still providing no information.
Unusable
Can't log in. What in the world is site ID, or a "PVS serial number"? Why are these required to create an account, and not, I dunno, my account ID???
Subscription needed to view your own product??
Whoever came up with this idea, I hope you fail in life going forward.
Some power bought out
Well, no one gave us a choice losing a lot. I can’t believe we can no longer get our difference paid back to us
Money money money
Don’t like how I now have to pay to see my daily usage, or monthly reports. When I first got solar in Jan of 22, I didn’t have to pay for those reports. Really upsetting.
Can’t connect to WiFi
I have not been able to connect my system to Wi-Fi, and there is literally nobody in the company that you can talk to about this. Their only solution was that I should pay an electrician to come out and connect to Wi-Fi for me. Ridiculous.
Extremely difficult to connect wifi
This app used to work, but now it’s extremely annoying and difficult to connect wifi. Will not scan for local wifi networks and app does not show adequate progress/feedback on failures.
