Gotta pay to access my own data
I was forced into this new app after the solar company I had got bought out by this company. Now I have to pay to see how much my solar panels collect? Just a cash grab can’t do anything without having to pay these days
Does anything Work from Sunstrong?
Once again it doesn’t work. The app is complete garbage.
Still doesn’t work after most recent update.
Still doesn’t work after most recent update.
Doesn’t work for a day at least once a week
Even with the last update, it’s still doing the same thing. It tells me it’s not generating electricity from 6:40 in the morning and doesn’t sign in again. Wi-Fi is working so it’s gotta be the app.
Does anything Work from Sunstrong?
Once again it doesn’t work. The app is complete garbage.
Not updating -why?
I’ve been waiting for four hours to get an update on this app. It still says zero generation and the sun is out and bright.. I’ve thought about subscribing, but if they can’t even tell me that my system is working, why would I trust anything else that they put out? my app is up-to-date. If they want us to run a subscription service I suggest they get their free part working well enough to tell me if I’m making any electricity
Update: worked for a week now down again. Why bother?
Update: worked for a week now down again. Why bother?
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Logs out all the time now
Latest update causes frequent logoffs and having to log back in. Very annoying. I mean, it’s not a banking app or something that needs a secure login every time you want to check production. Please fix it, especially on iPad which logs out almost every time.
Money Grabbers
When the app works its great to track your solar panel health and stats. Really cool to see how much power they produce....That was before they make you buy a very expensive subscription to see the panels you already bought from them.
Not updating -why?
I’ve been waiting for four hours to get an update on this app. It still says zero generation and the sun is out and bright.. I’ve thought about subscribing, but if they can’t even tell me that my system is working, why would I trust anything else that they put out? my app is up-to-date. If they want us to run a subscription service I suggest they get their free part working well enough to tell me if I’m making any electricity.
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Not working 9/10/26
Not working as of 9/8-9/10. This is the second time in about 3 months the app doesn't work. We received an email saying the app had been updated and to logout and log back in. I've been stuck on a "connecting data screen please wait one hour" for a couple days now.
Terrible app now
Initially the app work well as I could see the solar generated for the day, week.
But after the company got acquired they are making us paying $10 a month for just checking usage.
What a grifter company. I paid for my solar in full and told this monitoring is part of the purchase but no longer is the case. Terrible customer practices.
But after the company got acquired they are making us paying $10 a month for just checking usage.
What a grifter company. I paid for my solar in full and told this monitoring is part of the purchase but no longer is the case. Terrible customer practices.
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App not working
App is not connecting to my account and no way to get service. I’m a old sunpower customer. Emailed for help and went nowhere.
Scam artists
I paid in full (an already overpriced system because it came with our new house), and a few years down the road you have to pay a SUBSCRIPTION in order to see what your system produces, the system you paid FOR. I would never recommend this company. Stay far away.
Can’t login since update
They instructed me to update, logout then login, but since could not login.
Can’t even do simple math!
If the panels are producing 3.1kw and loads are .3kw, how is it possible that 3.4kw is going to grid? The developers can’t even do math right. Fix it!
Barely working
Shows panel production for like 3 seconds and then just house consumption combined with battery charge without any grid or solar input? Very bad since transition from sunpower
Does not work
Most of the time it gets stuck in orange even though it shows right now. I am not on a subscription but the app just show real time data properly
Trash
Charging $100 for what was contractually promised is what a thieving company does
Frustrated
My app no longer works, no customer support.
Cant tell how my panels are working. The email they send me has no data in it.
Feeling like there is no feedback. Please fix this. Or
Replace the app with one that actually works.
Cant tell how my panels are working. The email they send me has no data in it.
Feeling like there is no feedback. Please fix this. Or
Replace the app with one that actually works.
Subscription costs high
No longer free. What a shame you pay all this money upfront the company goes bankrupt. New company takes over and they charge you for something we used to get for free. The app is useless unless you pay for the subscription.
Pay to monitor your solar
So it wasn’t enough buying a solar system, and now these blood seconding vampires are charging people to monitor their system. What a scam.
