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I am very disappointed with the recent customer support experience. I contacted Tata Play Customer Care regarding a channel refresh issue and spent almost 30 minutes on the call. I provided all required details, including the set-top box number and card information, and followed multiple instructions to restart the device. However, the issue was not resolved.
After disconnecting the call, I contacted my local dealer, from whom I purchased the setup. They refreshed the service, and it started working immediately within seconds.
This has caused unnecessary inconvenience and wasted my valuable time. I request better technical support efficiency to ensure customers do not face such issues in the future.
After disconnecting the call, I contacted my local dealer, from whom I purchased the setup. They refreshed the service, and it started working immediately within seconds.
This has caused unnecessary inconvenience and wasted my valuable time. I request better technical support efficiency to ensure customers do not face such issues in the future.
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Cricket fan
Tried using this to watch the game and it didn’t work on a critical time - expecting better product from Tata
Tata Play
Most irritating DTH. One of the worst Apps that a man with common sense comes across in his life time.
Worst DTH
I am extremely disappointed with the service provided by Tata Play. I raised a complaint regarding a network issue, which occurred despite normal weather conditions (no rain or thunder). Instead of resolving the actual issue, your technician claimed that my set-top box was old and replaced it with a new one. However, without informing me, you continued the services on the old box and started charging me for both the old and new boxes. This is completely unfair and unacceptable. I never requested multiple connections, and I was not told about any additional charges or dual billing. I request that the charges for the old box be reversed immediately and that the old service be deactivated without any penalty. I expect a prompt resolution and refund for the incorrect charges
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Response from developer
Hi, this is not how it should have been. Kindly let us know your concern in detail through email at help@tataplay.com along with your details, and we shall assist you at the earliest.
Extremely Disappointed – Misleading Promises and No Refund!
I’ve had a very disappointing experience with Tata Play DTH. At the time of taking the subscription, I was clearly told that I would receive a refund upon surrendering the set-top box and dish. However, now that I’m cancelling my subscription, I’m being informed that no refund will be provided, despite returning the equipment in good condition.
This is completely misleading and unethical. If refund terms have changed, why wasn’t I informed earlier? Or was this just false assurance given to close the sale? Either way, this reflects extremely poor customer service and a lack of transparency.
Tata Play used to be known for its trustworthiness, but this experience has changed my perception completely. I do not recommend Tata Play to anyone who expects honesty and fair treatment.
This is completely misleading and unethical. If refund terms have changed, why wasn’t I informed earlier? Or was this just false assurance given to close the sale? Either way, this reflects extremely poor customer service and a lack of transparency.
Tata Play used to be known for its trustworthiness, but this experience has changed my perception completely. I do not recommend Tata Play to anyone who expects honesty and fair treatment.
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Response from developer
Hi, we would like to reach out to you and understand more about your concern. Please write to us at help@tataplay.com along with the registered mobile number or Subscriber ID, we shall assist you at the earliest.
Review
Im switching back to airtel because tata play is totally waste, Even after buying channels you cannot watch on mobile app….
Extremely Disappointed
Extremely Disappointed with Tata Sky – Fraudulent Service and Zero Accountability
I am absolutely appalled by the disgraceful service and blatant irresponsibility shown by Tata Sky. A recharge was made over a month ago, and the amount was successfully debited from my account. Yet, to this day, the service has not been activated, and the recharge is not reflecting on my subscription ID.
When I contacted Tata Sky’s so-called customer support, I was shockingly told that the recharge was never made and was advised to “go check with your bank.” Such a dismissive and lazy response is unacceptable for a company of this scale.
After verifying the issue with my bank, I was informed that the transaction was successfully completed, and the amount was credited to Tata Play’s beneficiary account (HDFC Bank). This confirms that the fault lies entirely with Tata Sky, not the bank.
So now, not only have I been deprived of the service I paid for, but I am also being forced to run pillar to post between Tata Sky and the bank, with no resolution in sight. This is nothing short of financial negligence and reeks of scam-like behavior. The way this has been handled is completely unprofessional and unethical.
Tata Sky needs to be held accountable for this fiasco. I demand an immediate resolution, a refund or activation of services, and a formal apology for the time wasted and the mental agony caused.
Avoid Tata Sky unless you want to be robbed of your money and left helpless by a support team that doesn’t care.
I am absolutely appalled by the disgraceful service and blatant irresponsibility shown by Tata Sky. A recharge was made over a month ago, and the amount was successfully debited from my account. Yet, to this day, the service has not been activated, and the recharge is not reflecting on my subscription ID.
When I contacted Tata Sky’s so-called customer support, I was shockingly told that the recharge was never made and was advised to “go check with your bank.” Such a dismissive and lazy response is unacceptable for a company of this scale.
After verifying the issue with my bank, I was informed that the transaction was successfully completed, and the amount was credited to Tata Play’s beneficiary account (HDFC Bank). This confirms that the fault lies entirely with Tata Sky, not the bank.
So now, not only have I been deprived of the service I paid for, but I am also being forced to run pillar to post between Tata Sky and the bank, with no resolution in sight. This is nothing short of financial negligence and reeks of scam-like behavior. The way this has been handled is completely unprofessional and unethical.
Tata Sky needs to be held accountable for this fiasco. I demand an immediate resolution, a refund or activation of services, and a formal apology for the time wasted and the mental agony caused.
Avoid Tata Sky unless you want to be robbed of your money and left helpless by a support team that doesn’t care.
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Response from developer
Hi, we would like to reach out to you and understand more about your concern. Please write to us at help@tataplay.com along with the registered mobile number or Subscriber ID, we shall assist you at the earliest.
Scam
I am not able to access my Tata Play Binge subscription despite paying for it. Every time I try to login it says invalid login details
TATA
ZERO
Auto-Add Channels and Hidden Charges
TATA Play has proven to be a disappointment with its lack of transparency and inefficient processes. Channels are auto-added to the package without any prior customer consent or notification, significantly increasing the costs. These channels often come with a "lock period," making them impossible to remove, forcing users to pay for unwanted services. For example, a single channel costs ₹60 per month, inflating the original package price of ₹250, which already covers 100+ channels.
The situation is further aggravated by poor customer service. When I first installed their service, I provided my Aadhaar card as proof, but they mistakenly entered a name resembling a female pronunciation. This mismatch creates endless problems whenever I need to verify my identity with customer support. Despite explaining the situation and providing the correct name, I was charged an additional ₹200 just to modify their error! This is both unfair and unethical.
TATA Play urgently needs to improve its processes—ensure prior consent for channel additions, remove unnecessary restrictions, and provide a seamless way for customers to rectify errors caused by their own team. Until then, I cannot recommend their services.
The situation is further aggravated by poor customer service. When I first installed their service, I provided my Aadhaar card as proof, but they mistakenly entered a name resembling a female pronunciation. This mismatch creates endless problems whenever I need to verify my identity with customer support. Despite explaining the situation and providing the correct name, I was charged an additional ₹200 just to modify their error! This is both unfair and unethical.
TATA Play urgently needs to improve its processes—ensure prior consent for channel additions, remove unnecessary restrictions, and provide a seamless way for customers to rectify errors caused by their own team. Until then, I cannot recommend their services.
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Response from developer
Hi, you definitely have our attention. Do write to us at help@tataplay.com along with your registered mobile number or Subscriber ID.
Rubbish
Can’t navigate easily and can’t record remotely- can’t even ask assistant as she’s rubbish too
Application crashed
App not working and not functioning or opening. May be it’s crashing. No action taken yet. Even I am not able to delete the app from i cloud.
Response from developer
Hi! This isn't the experience we aim for, Kindly email us your Registered Mobile Number and Sub ID at help@tataplay.com along with your concern and we’ll help you further.
Application crashed
App not working and not functioning or opening. May be it’s crashing.
Response from developer
Hi! This isn't the experience we aim for, Kindly email us your Registered Mobile Number and Sub ID at help@tataplay.com along with your concern and we’ll help you further.
Waste Management
No need this set up box please
Lousy App
Unable to view my channels live. App tries to force the user to add more channels. Most frustrating indeed to use the the app.
The Binge Upgrade Set up Box - Appalling
I opted for the upgraded Binge box in Tata Play because I was told that it has a previous 7 days recording available for some programmes. I subsequently called the Customer Card for details regarding this option. I was totally shocked to find that all of them had no clue about the feature. Further, this ‘upgrade’ does not have the pause feature and no rewind and forward features either. I then wanted to go back to my earlier HD box with recording but I was told that the option of downgrading was not available!! I tried very hard and spoke several times to their escalation team but got the same answer. I am extremely disappointed with Tata Play and their lack of any commitment towards their customers, their lack of professionalism- where they have introduced a product without understanding its features- and when a frustrated, long term customer calls with an issue, to totally reject the customer’s simple desire to go back to the previous version. I am surprised Tata Play is a Tata Company.
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Response from developer
Hi, you definitely have our attention. Do write to us at help@tataplay.com along with your registered mobile number or Subscriber ID. We will surely work on it and make your experience better.
Get help assistant doesn’t work
Get help assistant chat bot is absolutely unresponsive
Add/Drop channels
If a channel is added the cheges are immediate but if youdrop a channel the amount balance does not increase
Open loot
Open loot
VPN
Thanks for closing vpn streaming now this app is absolutely useless for me.
Poor streaming quality
There are frequent disconnections while viewing the channels on the app despite of good bandwidth internet connection
