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I am very disappointed with the recent customer support experience. I contacted Tata Play Customer Care regarding a channel refresh issue and spent almost 30 minutes on the call. I provided all required details, including the set-top box number and card information, and followed multiple instructions to restart the device. However, the issue was not resolved.
After disconnecting the call, I contacted my local dealer, from whom I purchased the setup. They refreshed the service, and it started working immediately within seconds.
This has caused unnecessary inconvenience and wasted my valuable time. I request better technical support efficiency to ensure customers do not face such issues in the future.
After disconnecting the call, I contacted my local dealer, from whom I purchased the setup. They refreshed the service, and it started working immediately within seconds.
This has caused unnecessary inconvenience and wasted my valuable time. I request better technical support efficiency to ensure customers do not face such issues in the future.
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constant issues with watching live matches
abrupt messages to download jio hotstar to watch live matches it’s nuisance
call your customer services and they give complaint reference number yet problem is never resolved and we feel being cheated !
call your customer services and they give complaint reference number yet problem is never resolved and we feel being cheated !
Cricket fan
Tried using this to watch the game and it didn’t work on a critical time - expecting better product from Tata
Poor Service and No Resolution for Signal Issues
I am very disappointed with Tata Sky service. My set-top box is not receiving any signal, and despite repeated complaints, the service team has not resolved the issue. Instead of fixing the problem, they put the responsibility on the customer, which is unfair. If the box is not getting signal, how can the customer be at fault?
As a paying customer, I expect proper service and quick support, but the response has been unhelpful and frustrating. Tata Sky needs to take accountability and ensure that such issues are resolved promptly instead of shifting the blame.
As a paying customer, I expect proper service and quick support, but the response has been unhelpful and frustrating. Tata Sky needs to take accountability and ensure that such issues are resolved promptly instead of shifting the blame.
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Tata Play
Most irritating DTH. One of the worst Apps that a man with common sense comes across in his life time.
Extremely annoying self help
I am not sure whether channels packs are making sense, for example you go for sports English still you won’t have all sports English channels .. chaotic app.. pathetic experience
Worst DTH
I am extremely disappointed with the service provided by Tata Play. I raised a complaint regarding a network issue, which occurred despite normal weather conditions (no rain or thunder). Instead of resolving the actual issue, your technician claimed that my set-top box was old and replaced it with a new one. However, without informing me, you continued the services on the old box and started charging me for both the old and new boxes. This is completely unfair and unacceptable. I never requested multiple connections, and I was not told about any additional charges or dual billing. I request that the charges for the old box be reversed immediately and that the old service be deactivated without any penalty. I expect a prompt resolution and refund for the incorrect charges
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Extremely Disappointed – Misleading Promises and No Refund!
I’ve had a very disappointing experience with Tata Play DTH. At the time of taking the subscription, I was clearly told that I would receive a refund upon surrendering the set-top box and dish. However, now that I’m cancelling my subscription, I’m being informed that no refund will be provided, despite returning the equipment in good condition.
This is completely misleading and unethical. If refund terms have changed, why wasn’t I informed earlier? Or was this just false assurance given to close the sale? Either way, this reflects extremely poor customer service and a lack of transparency.
Tata Play used to be known for its trustworthiness, but this experience has changed my perception completely. I do not recommend Tata Play to anyone who expects honesty and fair treatment.
This is completely misleading and unethical. If refund terms have changed, why wasn’t I informed earlier? Or was this just false assurance given to close the sale? Either way, this reflects extremely poor customer service and a lack of transparency.
Tata Play used to be known for its trustworthiness, but this experience has changed my perception completely. I do not recommend Tata Play to anyone who expects honesty and fair treatment.
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Review
Im switching back to airtel because tata play is totally waste, Even after buying channels you cannot watch on mobile app….
New Thugs in market
Since 2 months I am being looted my TATA PLAY, I was using only OTT channels, not any other services, still every month the app asking to recharge for TV channels also. Although there is options like , Only DTH, Only OTT, Both DTH & OTT, so I always select OTT and recharge for 200, but since 2 months it keep asking to recharge minimum balance like 249, 299, and even after recharge still connection is inactive. Now I am on hold since more than 25 min but the person on call not even bothered to refresh call… After Sir Ratan Tata this company is not doing well, feel bad for Tata company but my earnings are also wasting here, so with deep heart I have to switch the service… pathetic TATA PLAY…
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It works good but
I don’t know why but in my Tata play aap I can’t able to watch the tarak Meheta’s today episode but the aap was showing it was not available no only for Rahat show all the channels of Sony are not available I was specially downloaded this aap for only to see the shows of Sony SAB pls fix it
Extremely Disappointed
Extremely Disappointed with Tata Sky – Fraudulent Service and Zero Accountability
I am absolutely appalled by the disgraceful service and blatant irresponsibility shown by Tata Sky. A recharge was made over a month ago, and the amount was successfully debited from my account. Yet, to this day, the service has not been activated, and the recharge is not reflecting on my subscription ID.
When I contacted Tata Sky’s so-called customer support, I was shockingly told that the recharge was never made and was advised to “go check with your bank.” Such a dismissive and lazy response is unacceptable for a company of this scale.
After verifying the issue with my bank, I was informed that the transaction was successfully completed, and the amount was credited to Tata Play’s beneficiary account (HDFC Bank). This confirms that the fault lies entirely with Tata Sky, not the bank.
So now, not only have I been deprived of the service I paid for, but I am also being forced to run pillar to post between Tata Sky and the bank, with no resolution in sight. This is nothing short of financial negligence and reeks of scam-like behavior. The way this has been handled is completely unprofessional and unethical.
Tata Sky needs to be held accountable for this fiasco. I demand an immediate resolution, a refund or activation of services, and a formal apology for the time wasted and the mental agony caused.
Avoid Tata Sky unless you want to be robbed of your money and left helpless by a support team that doesn’t care.
I am absolutely appalled by the disgraceful service and blatant irresponsibility shown by Tata Sky. A recharge was made over a month ago, and the amount was successfully debited from my account. Yet, to this day, the service has not been activated, and the recharge is not reflecting on my subscription ID.
When I contacted Tata Sky’s so-called customer support, I was shockingly told that the recharge was never made and was advised to “go check with your bank.” Such a dismissive and lazy response is unacceptable for a company of this scale.
After verifying the issue with my bank, I was informed that the transaction was successfully completed, and the amount was credited to Tata Play’s beneficiary account (HDFC Bank). This confirms that the fault lies entirely with Tata Sky, not the bank.
So now, not only have I been deprived of the service I paid for, but I am also being forced to run pillar to post between Tata Sky and the bank, with no resolution in sight. This is nothing short of financial negligence and reeks of scam-like behavior. The way this has been handled is completely unprofessional and unethical.
Tata Sky needs to be held accountable for this fiasco. I demand an immediate resolution, a refund or activation of services, and a formal apology for the time wasted and the mental agony caused.
Avoid Tata Sky unless you want to be robbed of your money and left helpless by a support team that doesn’t care.
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Scam
I am not able to access my Tata Play Binge subscription despite paying for it. Every time I try to login it says invalid login details
TATA
ZERO
Auto-Add Channels and Hidden Charges
TATA Play has proven to be a disappointment with its lack of transparency and inefficient processes. Channels are auto-added to the package without any prior customer consent or notification, significantly increasing the costs. These channels often come with a "lock period," making them impossible to remove, forcing users to pay for unwanted services. For example, a single channel costs ₹60 per month, inflating the original package price of ₹250, which already covers 100+ channels.
The situation is further aggravated by poor customer service. When I first installed their service, I provided my Aadhaar card as proof, but they mistakenly entered a name resembling a female pronunciation. This mismatch creates endless problems whenever I need to verify my identity with customer support. Despite explaining the situation and providing the correct name, I was charged an additional ₹200 just to modify their error! This is both unfair and unethical.
TATA Play urgently needs to improve its processes—ensure prior consent for channel additions, remove unnecessary restrictions, and provide a seamless way for customers to rectify errors caused by their own team. Until then, I cannot recommend their services.
The situation is further aggravated by poor customer service. When I first installed their service, I provided my Aadhaar card as proof, but they mistakenly entered a name resembling a female pronunciation. This mismatch creates endless problems whenever I need to verify my identity with customer support. Despite explaining the situation and providing the correct name, I was charged an additional ₹200 just to modify their error! This is both unfair and unethical.
TATA Play urgently needs to improve its processes—ensure prior consent for channel additions, remove unnecessary restrictions, and provide a seamless way for customers to rectify errors caused by their own team. Until then, I cannot recommend their services.
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Rubbish
Can’t navigate easily and can’t record remotely- can’t even ask assistant as she’s rubbish too
Application crashed
App not working and not functioning or opening. May be it’s crashing. No action taken yet. Even I am not able to delete the app from i cloud.
Application crashed
App not working and not functioning or opening. May be it’s crashing.
Response from developer
Hi! This isn't the experience we aim for, Kindly email us your Registered Mobile Number and Sub ID at help@tataplay.com along with your concern and we’ll help you further.
Waste Management
No need this set up box please
Not
Not Working very well
