Fraud app
Response from developer
Hi, We are sorry for the inconvenience you have faced. Request you to please share your detailed concern with us on tcpay@thomascook.in so that we can check and help you in this.
Doesn’t show my registered cards
When I needed to top up my forex card while traveling abroad, I was sent in circles between the app team and the branch. After chasing them the entire day and finally making the payment they requested, the money was deducted but they claimed they hadn’t received it.
Imagine being on vacation and not being able to access your own money because the company handling your travel card cannot manage basic support. Absolutely unacceptable.
I would strongly advise travelers to avoid relying on this card. A travel forex card that fails when you are actually traveling is completely pointless. If this is the level of support travelers can expect, this product should not be trusted for international travel.
Branch people don’t care to help with syncing or fixing my registration details and neither does phone support. ‘Support’ keeps going in a loop with the same steps and dialogue and no resolution. People at TC just don’t care!
Response from developer
Dear Customer, We’re truly sorry to hear about your experience and appreciate you taking the time to share detailed feedback. We request you to please write to us at 'tcpay@thomascook.in' with your details so our team can investigate the matter thoroughly and assist you appropriately.
Hiorrbile service, fraud don’t go for it.
I had a very disappointing experience with Thomas Cook Currency Exchange. They made false promises and completely misled me regarding exchange rates and charges.
Before purchasing the forex card/currency, I was clearly told there would be no hidden charges and transparent rates. However, after the transaction, I realised the amount I received was significantly lower than promised, with undisclosed fees and poor conversion rates applied without proper explanation.
When I questioned this, the staff gave vague and contradictory answers, and no one took responsibility. This feels like a clear case of miscommunication at best and cheating at worst. Customers trust a brand like Thomas Cook for international travel needs, but this experience broke that trust completely.
I would strongly advise others to double-check everything in writing or consider alternative forex providers who are more honest and transparent. This kind of practice is unacceptable from such a well-known brand.
Response from developer
Dear Customer, We’re truly sorry to hear about your experience and appreciate you taking the time to share detailed feedback. This is certainly not the experience we aim to provide, and we take such concerns very seriously. At Thomas Cook, exchange rates and applicable charges are designed to be transparent and communicated at the time of transaction. However, we understand that there may have been a gap in expectations versus the final amount received, and we would like to review this in detail. We request you to please write to us at 'tcpay@thomascook.in' with your transactions details so our team can investigate the matter thoroughly and assist you appropriately. Your trust is extremely important to us, and we remain committed to improving our processes and service quality.
