Expensive
Expensive… not worth it.
App Stability & Support
Every-time a new app update is there, existing app features tent to break. This is not 1 time instance. Reaching out to customer support is a pain having to have multiple times to the AI rep before an human is assigned and have to explain all over again who does not even make an effort to understand the issue. Its getting frustrating even with the pro plan.
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Simple expect no more
A very basic system that continues to get more expensive. If that’s what you’re looking for and you’re not looking for anybody to help you if you have an issue, then this is your software. Don’t think of getting into anything outside of single-family residence and find features that are helpful. Updated per their response: I know how to contact you. I have done it way too many times. It only helps if fixes are made or if answers are returned promptly.
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Upgrades are rarely helpful
Started using tenantcloud with my first door- I’m now at over 100+ doors and the longer I use it and the more “upgrades” they make the less I like the software. If switching to another platform wasn’t such a task I would.
Simple expect no more
A very basic system that continues to get more expensive. If that’s what you’re looking for and you’re not looking for anybody to help you if you have an issue, then this is your software. Don’t think Diehl into anything outside of single-family residence and find features that are helpful
Does Not Support Landscape Mode
After updating the app, landscape mode no longer works on our iPad. We use Logitech keyboards, so this change has made them essentially unusable. This issue wasn’t mentioned in the release notes—had it been disclosed, I would have avoided updating.
I’m currently exploring possible solutions or workarounds and recommend that others do the same before updating.
I’m currently exploring possible solutions or workarounds and recommend that others do the same before updating.
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Clunky
This platform has the potential to be great, but so far I’m just embarrassing myself in front of potential tenants. There are three slightly different ways to do everything, that all sound like what you want, but they aren’t, and they all produce slightly different results. I sent out a request to a potential tenant for a $30 credit check, to be paid by them. Then received an email that I got a $35 application fee from them. No credit check done. What?! This platform needs to be streamlined with one clear way to send an application, request a credit check, etc.
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Bad customer service
This app is terrible, they allow scammers on this app. I paid 1,076 dollars on this app because I believed that my landlord was a real landlord and not a scammer slumlord, I never lived at this unit because of the rotting wood, rats, cat urine, and black mold that was infested. My “landlord” ended up blocking me and cut all contact so I decided to reach out to tenant cloud to get some help and none of them was able to help me instead they basically called me a liar even when I provided documents. This app is horrible and allows scammers to be on this app
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Great app
Yes, application is great for managing rentals. It does almost everything I need. There are some minor changes they can make to make my life a lot easier in managing rentals which is why I removed one star I have submitted countless ideas to them, but almost none of them have been implemented.
needs improvement
bad navigation.
the searching for a new rental hasn’t worked for me for months. the page loads up blank and acts as though it’s loading but it never does.
the searching for a new rental hasn’t worked for me for months. the page loads up blank and acts as though it’s loading but it never does.
Listing syndication to apartments.com is awful
Apartments.com is one of the most important places to list your unit for rent. Syndication service from tenant cloud to apartments.com is very very spotty. I’m probably going to have to buy a separate ad on apartments.com for my unit, despite being a TenantCloud Pro subscriber. Very disappointing.
Love Tenant Cloud
I recently switched from RentRedi to Tenant Cloud. I had one unit on RR and it didn’t work for me.
I switched to Tenant Cloud and integrated all my properties. The platform is easy to manage.
The best part of TC is the customer service. Agents are accessible and solve all my questions/ issues. Today Kevin was very helpful.
I highly recommend Tenants Cloud.
I switched to Tenant Cloud and integrated all my properties. The platform is easy to manage.
The best part of TC is the customer service. Agents are accessible and solve all my questions/ issues. Today Kevin was very helpful.
I highly recommend Tenants Cloud.
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App kept on refreshing
I was never able to complete a transaction on the app because it kept on refreshing while imputing data and all the data is lost. It used to work correctly.
App is glitchy
Every time I try to record an expense, it keeps refreshing and all my data gets erased. To enter one expense I has to type everything over 4 times.
1st Time Landlord- Not a Good Interaction with TenantCloud
I write this review after being with TenantCloud for almost seven months. The app itself leaves a lot to be desired. Customer service takes no accountability for their mistake and simply hits you with the “thank you for your understanding,” without acknowledging that you find yourself in a crappy situation because of TenantCloud. First, TC takes a long time to disburse your money. While they claim that it takes 5-7 business days, my transfers have normally taken over 10 days. I reached out to customer service and they told me there was nothing they could do. I highly doubt their hands are tied given the fact that this is the whole basis for their business. Again, customer service did not take any accountability for why my transfers take longer than what they claim. In addition, a few weeks ago I updated the bank account where my money transfer to. I updated the bank account info, received notice it had been updated. Cool, nothing else to do. Now that my transfers are automatically initiated, I see a notification indicating this transfer is being sent to the old bank account, which was closed soon after I switched banks. According to customer service, their system does not accept my bank. But get this, this is the exact same account I use to pay my membership with TC. When I asked them for an explanation about why a notice had not been sent to me indicating the bank account had not in fact updated, customer service ignore my question and just repeated itself, thanking me for my understanding. I was also advised that the payment will go through to the old account until the bank rejects it, which may be “a while” in the words of customer service. How can their system be so sloppy when they share the exact same features as other big companies. It is the basics that they can’t achieve. Unfortunately, I am stuck with this company until the lease on my property expires, but know that I regret staying with you company.
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Worst thing created;
They want to know what your doing and when your doing it at all times and also wants access to your microphone and your pictures and also want to be able to watch you at all times! I absolutely am disgusted with such an appalling service just to get into an apartment! How dare them want to spy on there tenants like they are CIA and you are criminals! That is an invasion of k
Our privacy and our Constitutional rights!! This is part of the Agenda that is ruining our Country that is a Republic and is absolutely not a Democracy as the government has been trying to change in words spoken for years! Read your Constitution and your Rights as a Sovereign Citizen and a Godly Nation with God given rights from Birth!!
Our privacy and our Constitutional rights!! This is part of the Agenda that is ruining our Country that is a Republic and is absolutely not a Democracy as the government has been trying to change in words spoken for years! Read your Constitution and your Rights as a Sovereign Citizen and a Godly Nation with God given rights from Birth!!
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Response from developer
Thank you for your feedback. We understand your strong concerns about privacy and want to assure you that TenantCloud takes user privacy very seriously.
Good but performance issues persist
It took me a long time to get accustomed to the workflow but I’ve overcome that phase and can easily navigate what I need to get done. I’m a big fan of automation and processes and definitely tenantcloud has helped me out there. My challenge with the app is it’s performance. With every click or a touch you the little wait circle that spins in rainbow colors. That is a productivity kill. For the new VC owners, please fix performance before venturing into new features and functionality. Not looking for a developer response but a call to ACTION to get this resolved in your sw release train.
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Hate this app!
Hate this app! Its clear that developers hate their users. It is not at all intuitive. The forced updates are the final straw- we are going to migrate to a better application for our business!
Not intuitive as a tenant
To submit a ticket request I have to go through way too many steps, but to pay rent it’s at the bottom.
Auto pay
They purposely make it where you cannot easily switch to “auto-pay” so you get extra small fees every month when you pay rent. I’ve brought it to their attention multiple times. Many updates and it’s still not fixed.
