Thames Clippers Tickets User Reviews

Name: Thames Clippers Tickets
Rating: 4.5 (2 reviews)

Thames Clippers Tickets

Collins River Enterprises Ltd

🌟 Lifestyle

✈️ Travel

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Doesn't accept amex

If you try to enter an amex number, it doesn't complain, just pretend you're still missing a digit. Won't allow you to store a credit card until you buy your first trip, but tickets last for 90 days so it's probably not a deal breaker. Not much in terms of when to activate tickets (like, does staff need to see you do it - appears they don't). Also, doesn't keep the security code, that's silly

grandgeezer

3 months ago

Requires account

Lack of Guest login option. Forcing to open an account

Kasześ

4 months ago

Response from developer

Thank you for taking the time to leave a review. If you wish to buy a ticket without creating an account you can do so on our website https://www.thamesclippers.com/ . Please keep in mind that season tickets and carnets are only available in the app.

Dilapidated app

Doesn’t remember your login, no Face ID.
Alongside this you are dealing with exorbitant ticket prices and ticket inspectors who need evidence that your 8 year old child is a TfL travel card holder. No common sense used at all.
Boats are packed despite more users than ever (mainly down to popularity of Battersea Power Station).
The problem with this is that you have to activate a ticket BEFORE joining a queue to board… so if you give up on boarding a boat due to queues then you have flushed money down the toilet.
The actual experience on the Clipper is great… the rest of it is pants… and this app needs basic modernising.

Walczakontko

7 months ago

Doesn't accept amex

grandgeezer

8 months ago

Circularity Bug

App keeps asking me to download the app to see live schedule!

choochoono

a year ago

Cannot trust the capacity info

The capacity info says ‘Quiet’ yet when the boat arrives there is not enough room for us to board. :-(

Stinting

a year ago

Why Hide The Timetable

Terrible redesign

JG578!;,

a year ago

Response from developer

Thank you for taking the time to leave a review. We listened to our users and created a journey planner to make it easier for our passengers to check the timetable on the go. But we understand that some people prefer to see the whole timetable, so we have brought it back and can now be accessed from the menu. We hope this helps.

V8.0

The latest update to the app (V8.0) is a very welcome update. The changes to the UI and UX has made it so much easier to use the app.

And bringing real time departure and capacity information to the your personal phone is very welcome.

Tim B92

a year ago

Response from developer

We appreciate you taking the time to leave a review. We're happy to hear you're finding our app useful.

Uber upped their game

A total game changer for the best of London travel. The ease to get tickets and see departure times is a vibe. Impressed.

Londongirl2211

a year ago

Response from developer

We appreciate you taking the time to leave a review. We're happy to hear you're finding our app useful.

Great app!

Really love the app. It’s easy to use and makes planning my journey so simple. The Where’s My Clipper feature is my favourite,being able to see where the boat is on the map is such a game changer 🫶

estelle.1

a year ago

Response from developer

We appreciate you taking the time to leave a review. We're happy to hear you're finding our app useful.

Pointless

Absolutely overkill. Used the app but on every journey I had to use my concession card in conjunction so begs the question why use the app. Far better just to tap in with your Oyster Card

Mislead Man

a year ago

Dreadful App

Truly dreadful app that positively prevents travel on the Riverbus! No matter how many times you reset your password - at the App’s insistence - it NEVER updates. Epically bad.

malc150

2 years ago

It works eventually but it’s a poor experience

Hard to use, understand and pay.
I can only imagine that development is purposely stalled on this app (given the money flowing through the business) so that people give up and have to use the ticket sellers that charge a 20% premium. Disgraceful business practice.

Liberace0425

2 years ago

Can’t Use

App won’t allow me to add credit card so it’s useless.

Nonickname26

2 years ago

Response from developer

Thank you for taking the time to leave a review and sorry to hear about your experience! We’d love for you to check out our new app—it includes new features designed to improve your experience, such as journey planning and boat tracking. You can also buy tickets using Apple Pay. Please give it a try and let us know your thoughts!

Live Service Information please!!!

Not having any reliable live service information is a huge weakness. Boats are regularly late and there is no way of knowing how far away they are or when they will arrive. It makes planning travel effectively impossible. This is such a basic component of an effective transportation service, and Uber is a digital organisation! Please fix!

Allnicknamessemtobetaken

2 years ago

Response from developer

Thank you for taking the time to leave a review! We’d love for you to check out our new app—it includes new features designed to improve your experience, such as journey planning and boat tracking. Please give it a try and let us know your thoughts!

This app is designed to deceive and scam you

There is nowhere you can find information related to activation. When you are a first timer you might end up activating your ticket too early and it expires. Once ticket is activated you have 1.5 hours to use it. They purposely didn't mention it anywhere.

BehnamIzadi

2 years ago

Very buggy app

The screen gets stuck so impossible to toggle between ticket wallet, timetable and pier updates. Can only be reset by switching phone on and off. Needs an upgrade.

chelsHarbs

2 years ago

Boats great, app less so

So never tap map from within the app. You’ll get stuck and will not be able to return to the app. Not great for showing a ticket ……

SimeonJG

2 years ago

Functional app which works fine (Jan 2024)

Signup easy enough, purchasing tickets easy enough, ticket options and prices fairly flexible but worth exploring the day before to get the best value out of the options available.

Live departures works fine as long as there are any boats still on the schedule for that day, otherwise it’s just blank.

The only disadvantage for me is the lack of Apple wallet support for either payments or tickets. You can save payment cards in your booking profile but there’s no indication of what security measures protect your stored info so I didn’t.

Moderate expectations ...