App is broken
The last update broke the app. They removed the option to reschedule or cancel cleanings.
What is the point of this app
What is the point of those app? You can’t schedule cleanings, you can’t communicate with anyone, you can’t see who is coming, you can’t even update your account. I need to download an entire app just to see what time someone is coming?? Just text your client. The times are never updated in advance nor accurate anyway
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House cleaning
Outstanding
Notification when cleaning time changes
This app is helpful but it would be very good to send a text when the estimated cleaning time changes. The customer should not have to keep checking for time changes.
Good Housekeepers Terrible App
I only use the app twice a month - to see what time the team left the office. That allows me an hour to make sure my elderly Mother is up, dressed & out of her bedroom so they can strip the bed etc. And to manage the tips when they do an exceptional clean :)
EVERY time WITHOUT FAIL, the app has LOGGED ME OUT & no longer recognizes my password!!! I’m using an iPhone 12 Pro - all up to date!!! This has been the pattern for a year now!!! And then I’m locked OUT & have to call the office to get back into my account !!!
Plz allow the app to use facial rec - this would bypass this bug that renders the app useless. PLEASE !!!!
26April2026 -
STILL having the same problem. Uptodate iPhone - plenty of memory, phone is rebooted every night….
PLUS WHEN trying to log in, the keyboard COMPLETELY covers the login space!!!! Seriously, plz fix that basic design flaw…
EVERY time WITHOUT FAIL, the app has LOGGED ME OUT & no longer recognizes my password!!! I’m using an iPhone 12 Pro - all up to date!!! This has been the pattern for a year now!!! And then I’m locked OUT & have to call the office to get back into my account !!!
Plz allow the app to use facial rec - this would bypass this bug that renders the app useless. PLEASE !!!!
26April2026 -
STILL having the same problem. Uptodate iPhone - plenty of memory, phone is rebooted every night….
PLUS WHEN trying to log in, the keyboard COMPLETELY covers the login space!!!! Seriously, plz fix that basic design flaw…
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Needs updates
I love our cleaning crew. But this app needs some features added. Mainly a place where you can leave notes for your cleaners and a map to see where they are when they’re on their way. I don’t like getting a “your cleaners are on their way” notification with no time. I’ve had them not show up for two ours after the notification was sent.
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What’s the point
Why have an app if we can’t actually schedule cleanings? I should be able to request the specific days I want and see if they are available and I should be able to request additional cleans and see the price. I want to choose mornings or afternoons on a specific day. What is the actual point of this app?? The fact there was an app and online payment/scheduling was a really positive selling point when choosing a cleaning company but this is extremely disappointing.
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The app is useless
I can’t seem to do anything on the app. I need to reschedule a cleaning and there’s no place to select a date. The FAQ says to select the three dots, but there are no dots. Plus I had indicated additional rooms I want to clean, but since the schedule changed I want to switch things around. I can’t select or unselect rooms. I give up.
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This App is AWFUL!!!
I’m a new customer and I'm trying to setup my account in the app…which is a required procedure.
IT'S AWFUL!!! You're supposed to add all this information but you aren’t shown the field that you're typing in, so it's pretty impossible to enter your information correctly. For some functions…like adding a phone #, the app will only accept a phone number with the dashes…but they provide the characters that you can enter and they don't give you the dash as a character that you can enter. So, the only way to enter your number is to type it somewhere else and then copy/paste it into the app.
Worse yet….if you don’t figure that out the app just stops functioning until you get it right! But it doesn’t bother to tell you what's wrong. It's VERY FRUSTRATING!!!
IT'S AWFUL!!! You're supposed to add all this information but you aren’t shown the field that you're typing in, so it's pretty impossible to enter your information correctly. For some functions…like adding a phone #, the app will only accept a phone number with the dashes…but they provide the characters that you can enter and they don't give you the dash as a character that you can enter. So, the only way to enter your number is to type it somewhere else and then copy/paste it into the app.
Worse yet….if you don’t figure that out the app just stops functioning until you get it right! But it doesn’t bother to tell you what's wrong. It's VERY FRUSTRATING!!!
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Initial Clean ‘A’
My first experience with the company is 100% satisfaction. Katrina, Evie and Tania went above and beyond!
I have faith the services will remain consistent !
A few minor headaches from the office but rectification actions are, thus far, positive!
I have faith the services will remain consistent !
A few minor headaches from the office but rectification actions are, thus far, positive!
Poor
Locking accounts after 3x incorrect passwords (only to be resolved by a manual intervention) is idiotic
Cleaning service is great
Cleaning service is great
App stopped notifying when they’re on the way
The app stopped notifying me when the cleaning team is on the way. This is the primary reason I use the app, please fix!
Showed up
Not as thorough as I would like. Would fine areas that were not attended to that were specifically meant to be taken care of during their cleaning. We parted ways.
Notifications no longer work
I’ve been using TCA for housecleaning for a few years now. At some point earlier this year, the app stopped giving me notifications that the cleaners were on their way. I’ve done all the standard troubleshooting steps (restarting phone, logging out of the app and back in, resetting notification settings, deleting and reinstalling app, updating to current OS update), and none of it has changed a thing. Since my cleaning is on a two-week rotation, it’s taken me a few months to try and test the possibilities. The “App Support” link in the listing just goes to TCA’s website, which has no apparent link for app support, so I’m forced to put my issue into a review in the hopes that they’ll see it and do something about it. I haven’t taken it down to one star only because I can still get the ETA range from the app (though I’ll reiterate another reviewer’s comments about 8 am being way too late to release the ETA, especially since my regular cleaning team told me that they get their daily schedule much earlier than that). So TCA, please fix this issue!
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Please reveal time window sooner
The app works well. I primarily use it to know when the cleaners may come as I work from home and need to plan where I’ll take any meetings. Right now, the app will not reveal the time window until after 8am. PLEASE for the sake of all of us reveal the time window earlier, or the night before. I understand it may change but having a sense if they are coming at 9am (me being the first house) or 11am (me being the third or fourth house) drastically changes how my day goes planning for them.
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Business model not a reality
I give a 3 because their phone customer service is timely. But if I were to base it solely on quality of cleaning and reliability, I’d give it a 2. They have a perfect business model on paper but the reality of their service falls short. Surfaces are not cleaned to the level they advertise. We always have mold and mildew left in our bathtub grout and caulk as well as the faucet. “Hand-wiped” surfaces are breezed over. Furthermore, they have called 6+ times the day of our assigned cleanings to say that they cannot service us and need to reschedule. We pay $170 twice per month and sometimes the cleaners are at our house for less than 60 minutes if there is a pair of them. The limited time and the resulting lack of high quality cleaning is confirmation that $170 is too expensive. We recently got an email that their prices will be going up in order to uphold their high quality of service. We’ve given them so much grace because we NEED a cleaning service but we cannot rationalize the poor quality anymore and today we are canceling our services with them. My hope for this review is to guide prospective clients elsewhere and/or help the Cleaning Authority realize that their true business model needs to improve.
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App and security practices are terrible
First - this review is for the app and their security practices… not the cleaning service itself.
My original experience with the app was fine. I used it to modify upcoming scheduled cleanings. I recently opened the app for the first time in a while and saw that it had logged me out. When trying to log back in, all I get is an error that just says “undefined”. I know that my username and password were correct since I have them saved in a password manager.
I called them to have them make the cleaning change I needed and see if they could assist with my account. The first thing that was tried was for them to reset my password. I hung up and tried the new password and got the same “undefined” error, so apparently there is nothing that can be done for me to use the app again.
I called back a second time and spoke with a different person. Here is the security practice issue: the second person was able to see what my updated password was! Evidently they are stored in plaintext (or at least in a way that they are able to view them), which is completely unacceptable!
My original experience with the app was fine. I used it to modify upcoming scheduled cleanings. I recently opened the app for the first time in a while and saw that it had logged me out. When trying to log back in, all I get is an error that just says “undefined”. I know that my username and password were correct since I have them saved in a password manager.
I called them to have them make the cleaning change I needed and see if they could assist with my account. The first thing that was tried was for them to reset my password. I hung up and tried the new password and got the same “undefined” error, so apparently there is nothing that can be done for me to use the app again.
I called back a second time and spoke with a different person. Here is the security practice issue: the second person was able to see what my updated password was! Evidently they are stored in plaintext (or at least in a way that they are able to view them), which is completely unacceptable!
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Trustworthy Company
I recently scheduled my first clean with The Cleaning Authority and was impressed with their professionalism, thorough cleaning process, and management review system. The team was respectful of my home and very kind to our cat. I highly recommend this company!
Professional and courteous
All people involved, from manager through housekeepers, they are the best and trustworthy of people. I feel safe and comfortable in my home with them in it doing their job and knowing that is all they are doing. There is no snooping or anything with them. This is a blessing and not many people like them.
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Removed functionality
You used to be able to reschedule and cancel cleanings when needed, but it appears that functionality has now been removed. Super annoying…
