Doesn’t work
You can b
This is not progress
To be forced to take your iPhone and open an app, then select a restaurant that happens to be open at the time, then make sure you’re selecting the right mealtime, then choose what you want to order, etc is NOT excellence nor progress. It’s annoying. I understand they may be saving paper but people come to these resorts for a reset from our digital lives. So this is not a review on the resort but a review on them forcing you to have your phone on to eat.
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A beautiful resort
The resort is amazing. Activities, location, beautiful surrounds, and clean. The service was wonderful. Many good things w this property. There is a disappointment with management. We ran into a couple incidents that need to bring to their attention. The ast manager listened partially as he was walking away saying I am not going to stay here. Some of the parents were amazed at his response. Then he came back and said aha aha, and nothing was resolved. It could have been handled more professionally.
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Excellence isn’t so Excellent
Used the app for excellence riveria Cancun. Whether or not the resort lets you use the app is always a guess. But they make up for it with burnt or raw food and by refusing to respond to calls that people are fighting and throwing furniture for an hour, eventually ignoring the calls instead of sending people out and lying that they did.
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Horrible experience by every measure
I’m not going into detail. Read the reviews. Do not come to this place.
Great resort, great app
Most of the reviews on here are either complaining about their resort (this isn’t Trip Advisor) or complaining that they had to take their phones to dinner.
App worked perfectly and you can literally just decide what to get before you get to the restaurant. It also tells you what shows are happening and more. Didn’t crash, didn’t glitch. Not much more you can ask for in 2025.
App worked perfectly and you can literally just decide what to get before you get to the restaurant. It also tells you what shows are happening and more. Didn’t crash, didn’t glitch. Not much more you can ask for in 2025.
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Nice resort, meh app
The app is clunky to navigate, things aren’t consistently organized. The map is hard to understand at first. I think the app for what it is is overly complex.
Fits all your needs
I have no idea why people are so pissy about this app. It does exactly what you need it to do. You can view a map, see all the restaurants, find activities. You can’t book your stay here, but that’s not really what the app is for. Its designed for guests, not people still planning and deciding where to go.
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Nice Resort, Silly App
We really like this resort group, but the app is comically bad. The schedules directly conflict with what is posted on the doors of some restaurants and bars. Events disappear with no explanation. The weather was not reliable even versus other weather apps. It never recognized my reservation so I could never sign in. Possibly weirdest was the fact that the resort map in the resort app slightly differed from the resort map at the resort The menus did seem accurate, which was good because there are no menus at the restaurants.
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Increase the functionality
App is a good information resource but they can add more functionality. Such as processing room service, reservations, etc.
Doesn’t load
The app won’t load and gives a grey screen of death each time.
Never works
You can’t see menus or order room service because the app isn’t working. Very disappointing
This app is disappointing
We arrived on Saturday my app worked for 4 hours then when you try opening it’s blank. I tried everything and I mean everything. Restated my phone, deleted the app and reinstalled it, I even did phone reset and it still does the same thing. I’m just glad that on my wife’s phone the app still works. No help from the front desk.
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APP didn’t work
We were on resort and couldn’t get the APP to work. This definitely impacted our experience, because there is no real way to see what is open, what activities are available, offerings or menus without the APP.
Blank screen
Hotel requires the app for everything, but it started opening to a blank screen after a day. Useless
App Not Working
App is not working and we are at the resort and it is the only way to see the menu or events that are happening.
Vacation on hold
Basically, if the app doesn’t work, neither will your vacation. So much of your experience at this resort relies on the app. So far I’m 24 hrs into my trip and it hasn’t worked for over 8 hours. No dining reservations, no menus, no maps, zero info available to the customers. No bueno.
Not dependable
No paper info anywhere in your room. So if app not working or buggy, you can’t find information without asking or calling. Annoying.
Beach
Although the resort was beautiful .. the beaches were full of seaweed .. I thought maybe it was normal til the resorts on both sides were combing up the seaweed with landscape rakes and disposing of it .. if your going to claim you're one of the top resorts and expect people to pay top notch prices.. then be top notch!
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I understand why this app has 3.3 stars & it’s not the app itself
Listen if you want to stay here or book your hotel here, don’t. I will be making sure that every single Google search for this app from here on out is terrible. That’s how mistreated i was. And not only me, i had multiple folks in my wedding group be stuck without rooms on check in, be promised rooms they weren’t given, overcharged and under delivered. I want this hotel to know the rudeness they showed me in front of my girlfriend while me trying to be understanding they misplaced information will not be tolerated. I will not stop unless i am compensated for my time & being double charged for my room (which i was happy to pay while
They looked into it). This comment will be my warning & my vengeance - looking at you David & Erik.
They looked into it). This comment will be my warning & my vengeance - looking at you David & Erik.
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