Excellent at Excellence
It has all of the information in one place- we loved being able to see the time table for everything, set reminders for activities, get notifications, we utilized the chat when we had questions and got prompt responses, we loved being able to see the menus ahead of time etc. my only recommendation would be to be able to order room service via the app too. We had an amazing time & this app helped us organize our trip!
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App works fine, great resort
I was surprised at how easy it was to use this app and see what’s available. Also the hotel responded really quickly to questions sent through app. Great resort and app works just fine.
Getting kicked out
I have to sign back in to the app every couple hours. The virtual room key also has to be authenticated again each time. Very frustrating! This app is built terribly. Especially considering you need the app to look up every restaurant and every meal/bar. Until you produce a workable app, at least have menus available. Unbelievable bad experience. .
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Promotional e-mails
Your “promotional e-mails”never open up to allow me to book. You may want to look into it.
Superior in every way!
Best vacation ever!
Doesn’t work
You can b
This is not progress
To be forced to take your iPhone and open an app, then select a restaurant that happens to be open at the time, then make sure you’re selecting the right mealtime, then choose what you want to order, etc is NOT excellence nor progress. It’s annoying. I understand they may be saving paper but people come to these resorts for a reset from our digital lives. So this is not a review on the resort but a review on them forcing you to have your phone on to eat.
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A beautiful resort
The resort is amazing. Activities, location, beautiful surrounds, and clean. The service was wonderful. Many good things w this property. There is a disappointment with management. We ran into a couple incidents that need to bring to their attention. The ast manager listened partially as he was walking away saying I am not going to stay here. Some of the parents were amazed at his response. Then he came back and said aha aha, and nothing was resolved. It could have been handled more professionally.
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Excellence isn’t so Excellent
Used the app for excellence riveria Cancun. Whether or not the resort lets you use the app is always a guess. But they make up for it with burnt or raw food and by refusing to respond to calls that people are fighting and throwing furniture for an hour, eventually ignoring the calls instead of sending people out and lying that they did.
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Horrible experience by every measure
I’m not going into detail. Read the reviews. Do not come to this place.
Great resort, great app
Most of the reviews on here are either complaining about their resort (this isn’t Trip Advisor) or complaining that they had to take their phones to dinner.
App worked perfectly and you can literally just decide what to get before you get to the restaurant. It also tells you what shows are happening and more. Didn’t crash, didn’t glitch. Not much more you can ask for in 2025.
App worked perfectly and you can literally just decide what to get before you get to the restaurant. It also tells you what shows are happening and more. Didn’t crash, didn’t glitch. Not much more you can ask for in 2025.
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Nice resort, meh app
The app is clunky to navigate, things aren’t consistently organized. The map is hard to understand at first. I think the app for what it is is overly complex.
Fits all your needs
I have no idea why people are so pissy about this app. It does exactly what you need it to do. You can view a map, see all the restaurants, find activities. You can’t book your stay here, but that’s not really what the app is for. Its designed for guests, not people still planning and deciding where to go.
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Nice Resort, Silly App
We really like this resort group, but the app is comically bad. The schedules directly conflict with what is posted on the doors of some restaurants and bars. Events disappear with no explanation. The weather was not reliable even versus other weather apps. It never recognized my reservation so I could never sign in. Possibly weirdest was the fact that the resort map in the resort app slightly differed from the resort map at the resort The menus did seem accurate, which was good because there are no menus at the restaurants.
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Increase the functionality
App is a good information resource but they can add more functionality. Such as processing room service, reservations, etc.
Doesn’t load
The app won’t load and gives a grey screen of death each time.
Never works
You can’t see menus or order room service because the app isn’t working. Very disappointing
This app is disappointing
We arrived on Saturday my app worked for 4 hours then when you try opening it’s blank. I tried everything and I mean everything. Restated my phone, deleted the app and reinstalled it, I even did phone reset and it still does the same thing. I’m just glad that on my wife’s phone the app still works. No help from the front desk.
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APP didn’t work
We were on resort and couldn’t get the APP to work. This definitely impacted our experience, because there is no real way to see what is open, what activities are available, offerings or menus without the APP.
Blank screen
Hotel requires the app for everything, but it started opening to a blank screen after a day. Useless
