The Melt Reviews: Is It Legit?

Customer Experience

Positive experience47.3% of reviews
Neutral13.2% of reviews
Negative experience39.6% of reviews

~ Based on 91 written reviews from the US App Store.

What users say about The Melt

Is The Melt Safe?

The Melt appears safe based on user ratings. AppsHunter Safety Score for The Melt is 96/100.

This assessment is based on 3,253 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.9% of ratings point to a safe experience
1.2% of ratings suggest some concerns
3.0% of ratings point to a risky experience

~ Based on 3,253 App Store ratings for The Melt.

Is The Melt Legit?

The Melt appears to be a legitimate app. AppsHunter Legitimacy Score for The Melt is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Da BEST!

The Melt is just the best place! They have generous hours and delicious food that is prepared with consistent quality. Very very very tasty beef! Mac & cheese exquisite… Patty Melt, the Best around. Very grateful for The Melt in our lives. Reward program is exceptional too.

Add Apple Pay

The needs the option to pay via Apple Pay.

very questionable

i wanted to try the melt because i wanted to eat grilled cheese and tomato soup and when i first signed up i got a free reward🥰🥰 however when i went to check out and redeem the reward it suddenly said i couldnt use it anymore and i was like okay……..🤨then when i tried to pay it said it couldnt accept my card even though it had money inside. i drove to the melt and paid there and it accepted my card beautifully
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App does not work

Made a new account and got free fries reward but when I went to checkout it said the reward was no longer available. That was the first red flag and then shortly after entering my card information to pay it declined my card. I literally had to drive to a melt location in person to pay using the same card and it worked soo the app just does not want any business huhhh lol
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Response from developer

We're really sorry for the frustrating experience — that's not the impression we want to make, especially for a new account. A reward not applying at checkout and then a payment issue on top of that is genuinely unacceptable. We want to get this sorted out for you. Please reach out to our support team and we'll make this right.

G free drinks

Tea

Family Favorite

We come to Melt frequently, though not as much as we would like. The staff is always very kind and helpful! Everything is always clean and the food is always amazing! They top In and Out, Five Guys, or any other burger you could think of any day!

Keep politics out of food

Nobody cares about your politics. Stick to food.

Best burger joint in the world

I’ve been eating at the Melt for years, it’s by far my favorite burger place… period! If you like good burgers that taste like great restaurant food. This is the spot

No Apple Pay

Get apple pay

DELICIOUS

The melt is so good!

Delicious

The best place! Open late, fast service and yummy!

Rewards can’t go through kiosk

I finished all my items on the kiosk the realize there’s nowhere for me to input the code. So I had to do it with the register lady all over again…

Burger MODE

ベビー編み!!!!!

I don’t like

App is not good. Its frozen

App bad, foods good

Don’t have it appear that I don’t need to make an account and then at the end force me to make an account to sell all my data. Also if you’re gonna force me to make an account then let me Sign in with Apple to hide my email (I know you won’t be able to sell my data if I could do that) or have it autocomplete the different fields instead of typing it in in 2025!!!!! We’ve moved on as a species.

Foods good though
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Wish it accepted Apple Card

For uploading receipts.

Camera stopped working

For uploading receipts. iPhone 15 Pro.

cannot order delivery with nearly an hour left until closing

the app uses doordash for delivery. despite being able to order on doordash until 3am, i cannot order delivery in the app if it is after 2am. i just tried to place an order at 2:10am after getting off work, and it is giving me an error because it says it cannot be ready before close. obviously the burger will be ready, even if it isn't delivered. and there’s nothing in the app indicating that i need to order by a certain time. i have submitted at least two complaints within the app regarding this, so maybe a low rating will get this fixed.

this is literally such an easy coding fix. now another place is going to get my money today.
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Delicious

Always love our orders from the melt. Glad they have impossible burgers for our vegetarian kid also.

Rewards issues

I always have issues applying rewards.