Loading issues and missing content
Not recommended. News stories generally work fine but the puzzles mostly don’t work. They load only about half the time and just hang on the loading screen. I have left some for 5 mins and they never complete. It is not the standard I expect from a paid-for app.
Half completed puzzles keep disappearing
The app was working great but since the last version there is an issue with the sudoko. If you start on one and come back to it later the puzzle is completely blank and you loose your work.
Poor upgraded app
So we are now unable to download previous editions.
The new print edition section that has replaced previous editions is initially quite appealing visually, but a horrible reading experience.
The new print edition section that has replaced previous editions is initially quite appealing visually, but a horrible reading experience.
New version in April 2025 is flat as a pancake
Unfortunately, the new version falls flat, and just looks like they got DOGED, and had to cut many of the features.
App does not download latest edition
Unable to access current edition. Downloading latest edition has not worked on my iPhone 13 pro for the last week (since 18 March 2025). I have tried to contact the times but no response to my email.!
No longer downloads content
Unusable since March 17. Have had to revert to the web version on my iPad.
Latest update terrible
App won’t load newspaper. (Says offline even though all other apps work fine). When it did load before it gave up altogether, articles did’t match the title/headline. Even then only half an article appeared. I’ve tried reloading app and switching off/on etc. Was this update even beta tested?
Overcharged
Offered 90% off subscription for first year, but charged full price straight away?
Hanging
After years of great use the app has been having repeatedly over last month and I am unable to open stories. I have deleted and reinstalled the app, updated my IOS and contacted the times but no success.
Content good. App is poor
Comments section at the bottom of articles doesn’t work in the app. Emailed the newspaper and they said it’s not their problem to fix it.
Horrible app
I have never been able to view comments on the app. It’s pathetic. My app version is the live version, not classic, and I’m using the latest iOS version. This should have been fixed years ago. There have been comments on Reddit and the Apple App Store for years yet the ToL refuses to fix the problems. I’ve cancelled my subscription because of it. Why should I pay for an app I can’t fully use?
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Response from developer
Good afternoon, we are very sorry to hear of your experience regarding this. We want to be able to assist you further as we are not able to replicate this on our end. Please may we advise that you contact our customer services directly on ' 0044 207 711 1527' or go to 'https://www.thetimes.com/help'. We look forward to hearing from you.
Constant errors
The finding your previous comments, mystery failure to open comments are several of the constant frustrations with this app. Most other outlets have reliable apps - Times seems to not care?
Needs audio
The writing is excellent but the app is not accessible. It needs to have AI generated audio for every article similar to WSJ and Washington Post so that the app is accessible for those with disabilities. There is no good reason not to make this necessary upgrade so the news is accessible to all.
Not on comment on the journalistic quality
Perhaps the worst functioning app I have ever used. Constant requests for log ins. Once I log in there is an endless loading loop. I canceled my subscription even though I enjoy the news coverage and writing.
Monthly subscription via Apple
So often I try to read an article and I can’t log in to validate my subscription- very frustrating so I canceled my subscription.
Perhaps the poorest app of any major news organization
This is not a comment on the journalistic quality of the Times, but on the functionality of both Times apps. They are terrible. The classic version is not updated during the day. Any link to hypertext requires a new log in The live version requires a log in every time I use it. On my iPad. Once the log in is completed 9 out of 10 times it be in an endless loading cycle. I will not renew my digital subscription because the apps are so frustrating to use.
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Response from developer
I am sorry to read your review, we are keen to speak to you directly regarding this issue. Please do get in touch with us via a channel that suits you, mentioning app store, so we can resolve this for you at thetimes.co.uk/help
Version 10.1.0
Not working properly on my iPad Air, 4th generation, this after years of subscribing to The Times. I have to log in every time I change to a new article and the article displays only 1 page. Also images not displaying.
Very disappointing.
Very disappointing.
A revamp that took us back years
I've been reading the times online for many years. The new all-in-one download takes forever. I keep having to login.
Really don't know who advised on the rebuild. It's a failure. On the iPad and iPhone.
Really don't know who advised on the rebuild. It's a failure. On the iPad and iPhone.
Extremely buggy app
Can’t subscribe to (or unsubscribe from) newsletters, registration appears to fail (but actually doesn’t), support chat doesn’t work… not a great experience for a new subscriber.
Excellent journalism, lacking app.
Ability to read up on British news whilst living in the US (I’m British) from a reputable and mostly impartial source is a god send, not to mention coverage of sports and motoring news and opinion. I just wish I got notifications for news stories (all notifications are on for it but I don’t get any…)
Solid 4/5✨
Solid 4/5✨
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Response from developer
Good morning, we are very pleased to hear of your positive feedback. However we are unable to replicate any notification issues. Please can we advised you delete and reinstall the app and check for any device software updates. Many thanks.
