Third Wave Coffee User Reviews

Name: Third Wave Coffee - India
Rating: 4.5 (39 reviews)

Third Wave Coffee - India

Heisetasse Beverages Private Limited

🍔 Food & Drink

🛍️ Shopping

Customer Experience

Positive experience42.9% of reviews

Neutral25.7% of reviews

Negative experience31.4% of reviews

~ Based on 35 written reviews from the US App Store.

Is Third Wave Coffee Safe?

Third Wave Coffee - India appears mostly safe based on user ratings. AppsHunter Safety Score for Third Wave Coffee is 83/100.

This assessment is based on 39 user ratings, with an App Store average of 4.5/5.

Safety Analysis

84.6% of ratings point to a safe experience

7.7% of ratings suggest some concerns

7.7% of ratings point to a risky experience

~ Based on 39 App Store ratings for Third Wave Coffee.

Is Third Wave Coffee Legit?

Third Wave Coffee - India appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Third Wave Coffee is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Glitchy and slow app

Coupon system is frustrating and unhelpful

Piksoul

a month ago

Scam app

There is no support. There is no delivery. Not sure why they have elks app.. they asked me to rechargej and scammed me all the money.. no place to ask for support also

Edited; After i got DM from the company, i wrote to the email id mentioned. Till date i have not received any response from them yet… its been more than a month…
Warning: do not download this app, you will lose money

deep3085

3 months ago

Response from developer

Hi, Apologies for the inconvenience. Please share your details with us at care@thirdwavecoffee.in. Our team will look into the issue and assist you further.

Exceptional Service

I would like to appreciate Darshana, Store Executive at Third Wave Coffee, for her excellent service and warm hospitality.

She was extremely attentive, polite, and ensured that the entire experience was smooth and pleasant. Her professionalism, promptness, and positive attitude truly stood out and made our visit even more enjoyable.

It’s always great to be served by someone who genuinely cares about customer satisfaction. Darshana reflects the true spirit of great hospitality and customer service.

Highly impressed with her dedication and service standards. Keep up the wonderful work!

Natarious 18

3 months ago

You lost one loyal customer

I used to buy a coffee every few days from your marine lines store since a year or two. But by making it compulsory to download the app to buy anything at the store is the worst decision ever. It is the most frustrating experience to go through. And if you cant find something on the app then call your customer care where you will always find a waiting.

The layers you have created for me to buy a simple coffee is the best way to loose loyal customers. And for what - to get my data and send me marketing messages and emails. If i ever get a message from you , be sure you’re blocked .

And why the hell should i be compelled to give you my data to buy something

Karn R

5 months ago

Response from developer

Hi Karn, We’re sorry to hear about this and appreciate you bringing it to our notice. Please share the details with care@thirdwavecoffee.in along with your number to check and fix it. Thank you

Amazing!

Staff is hardworking, smiling, and friendly, which made the whole experience welcoming. Also gave some really good suggestions from the menu.

Chai Tea Latte was excellent and the walnut banana tea cake was absolutely amazing.. moist, flavorful and a perfect pairing with the drink.

Overall, a great experience at Third Wave Coffee. Would definitely visit again!

Kals_bebo

5 months ago

App not working

The coffee is great but the app doesn’t work. I keep getting stuck in the menu page when I’m trying to order their breakfast menu and it takes almost 6-7 mins for the app to open the menu.

Poojakothari123

5 months ago

Third wave review

I had a great experience at Third Wave Coffee. Gauri was extremely polite, attentive, and professional. She made sure our order was handled smoothly and checked that everything was perfect. Her friendly attitude and quick service really made the visit enjoyable. Staff members like Gauri truly enhance the overall café experience. Keep up the great work!

Atharvi-Poojary

5 months ago

Many issues

Keeps loading after entering otp, why asking for email when you already have my phone, why can’t I have an option to add simple sugar syrup in iced latte. Even regular sugar option not there. Only liquid sugar option makes sense for iced latte as regular sugar doesn’t dissolve in ice. It took me 10 minutes to find and figure out the iced latte option, by then I reached the location and had to order locally. Thought the latte will be ready by the time I reach the store, forget it, couldn’t even place the order 😃😃

Pk 1243

5 months ago

Response from developer

Hi, Sorry for the inconvenience you experienced while trying to place your order through the app. Thank you for sharing your feedback. We will review this with our team to improve the app experience. We appreciate your patience and hope to serve you better next time.

Review

Great Ambiance(Mahavir Nagar), a lot more options of food and coffee than Starbucks and it costs almost half that of Starbucks. The staff is very sweet, respectful, polite and welcoming especially Ms. Shivani and Ms. Muskan, they serve me with perfection and I feel comfortable and can enjoy myself.
So Overall a great experience
Thanks and Big Shoutout to Ms Shivani, Ms. Muskan and entire Mahavir Nagar Third Wave team.

C J Patel

7 months ago

How hard is it to select a location that you’ve previously ordered from

For some reason the app doesn’t have basic logic to select a store that you previously ordered from rather it would select a store an hour away. Also their customer support is pretty much unless.

og.maxandcheese

9 months ago

Response from developer

Hi, Thank you for your feedback. We’re sorry for the inconvenience caused by the incorrect store selection in the app. This isn’t the standard we aim for, and we’re reviewing this to ensure they’re resolved. We appreciate you bringing this to our attention. You can also write to us at care@thirdwavecoffee.in

Super bad

Does a force logout and upgrade frequently and always happens when I am in the line to pay. Then I get the hateful glares from the people behind me. I end up paying directly with UPI, inspite of having a loaded wallet.

The force updates are significantly more frequent than my banking and credit card apps. why would a stupid coffee app need more force updates than banking apps? Cannot be security. Just Superbad experience.

Fire the CTO.

rp007_1

a year ago

Response from developer

Hi, we're really sorry about the trouble you faced. We understand how frustrating it is to get logged out or forced to update, especially while trying to pay. That’s definitely not how it should be. We’ve shared your feedback with the tech team to make the experience smoother. Thanks for calling it out—we’ll work on improving this! For any assistance, feel free to email us at care@thirdwavecoffee.in. We're happy to help.

It’s a SCAM!!!

I tried ordering through app, first their pay at store option was not working. Then I tried load and pay option using debit card, they failed the first transaction and deducted money from credit card twice. Even after weeks, the refund is not yet provided for the failed order. They keep saying asking your bank or give some random explanation that it’s bank fault or payment gateway fault, blah blah… Even for the order they didn’t have the coffee I ordered and then they replaced with the worst coffee ever 😞 It’s all SCAM!!!

PratikVars

a year ago

Response from developer

Hi Pratik, We sincerely apologize for the inconvenience caused. To help us understand the problem in detail, please share your contact details at care@thirdwavecoffee.in. We would be happy to assist you.

Best service in India

I generally don’t write reviews but I especially took the time to drop a review. Third wave has CONSISTENTLY had the best customer service I’ve seen in India. Whether it’s Pune or Bombay, the baristas, the servers and other staff are super polite and always smiling. Kudos to them, the recruiters, training team, and whoever else is responsible. I feel like leaving a tip every time but they don’t even accept tips 😭 all I’ll say is PLEASE ALLOW US TO TIP YOUR PEOPLE. They deserve it 🥹❤️

siya1996

2 years ago

Response from developer

Hi Siya,Thank you so much for taking the time to share your experience! We’re thrilled to hear that you’ve had such consistent, positive experiences with our team across both Pune and Mumbai stores. Your appreciation means a lot to us and we’ll definitely pass along your feedback about tipping! For more feedback or suggestions, reach us at care@thirdwavecoffee.in. Looking forward to seeing you again!

Comfortable to do office work

I was in a situation sudden down to broadband network at home.
I could manage the work from a 3rd wave outlet.

Tarunkuppam

2 years ago

Response from developer

Hi Tarun, Thanks for your positive feedback! Looking forward to welcoming you back soon for another great visit! If you have any feedback or suggestions, please write to us at care@thirdwavecoffee.in. We would love to hear from you!

Location

The app requests for location permission, for selection of the store, currently i am From Different city where your store is far from here so i cant even see the menu on your app because it keeps saying NO STORE NEARBY ! Pls Fix this Location Compulsory issue !

Mishkat patel

2 years ago

Response from developer

Hello Mishkat, We've released an enhanced feature that allows you to place an order without sharing your location; simply select your favorite store from the list and place your order. Also, with this feature activated, you can order or go through from anywhere after selecting the store. Please update your app from the app store and try our new feature. If you like it, please update your ratings.

Easy to use but unable to get the GST Invoice

I was forced to order through the app but sadly there’s no option to get the invoice for my purchase. And now both the customer care and the outlet from where I purchased are trying to pass the buck to the other. This is extremely frustrating

Sahil146

2 years ago

Response from developer

Hi Sahil, You can retrieve the e-invoice for each order placed through the app by checking the transaction history (for both Pickup and App Scan orders). We hope this information is helpful! If you have any feedback or suggestions, please write to us at care@thirdwavecoffee.in. We would love to hear from you!

Not the experience I would recommend

Last night I went to Third wave coffee at golf course road Gurgaon with 2 of my friends. We ordered coffee for take away and paid through my credit card.

By mistake I forgot to take my credit card back and called third wave coffee multiple times today. Lady on the phone was so rude and kept on saying that I am busy and I can’t talk. I am not even sure if they have my credit card or not as the lady was not ready to talk.

This is not the experience that is appreciated by an employee for the customer.

Deepak Sepehaya

2 years ago

Response from developer

Hi Deepak, we sincerely apologize for the inconvenience caused. To help us understand the problem in detail, please share your contact details at care@thirdwavecoffee.in. We would be happy to assist you.

Aeropress Experience

Barista Pranay made us wonderful cup of Aeropress expresso on our table upon our request. Nice and cozy place for friends meet up and third wave is undoubtedly one of the best coffee in our country❤️

DevizAdvo

2 years ago

Response from developer

Hi DevizAdvo, Thank you for sharing your experience! We're thrilled to hear that Barista Pranay crafted a wonderful cup of Aeropress espresso for you. Also we're glad you found our place ideal for friends meet-ups. Your kind words about Third Wave Coffee mean a lot to us. We look forward to welcoming you back soon!

Good coffee but app spams

Good coffees and service in store but the app continuously spams with push notifications

Turning off push notifications in settings within the app doesn’t do anything and turns itself back on again

Poor UX overall and had to resort to turning off notifications in Apple settings

thinking_h2

3 years ago

Response from developer

Hi, your feedback is valuable. We are actively working on an update to make it optional. If you have any other concerns, please drop a mail to app@thirdwavecoffee.in.

Doesn't let me view the menu

It doesn't let me select a store or view the menu if I'm not near a store. Ever heard of planning ahead? Which PM decided this was a great feature to have? Hostile UX.

arc-29

3 years ago

Response from developer

Hi, your feedback is valuable. We are actively working on an update to make it optional, allowing you to select your preferred cafe manually. If you have any other concerns, please drop a mail to app@thirdwavecoffee.in.