Unable to scroll on iPhone 12
Trying to use the cafe Nero reward and can’t as unable to scroll to accept notification that it needs to be used in 1 hour. Latest app and IOS software. Partner has iPhone X and works fine. Sort it out please.
Voucher
Why can I not share my voucher with my husband? Why can I not take a screenshot of it anymore? This is absolutely disgusting.
Appalling app
Never works
Faulty new App
Unable to obtain Cafe Nero voucher on the updated App as it always freezes on the download page, very frustrating.
Would be great if this app worked for the decent rewards!
One of the reasons I am still with Three after 20 plus years is the Three plus app. I am a big cafe Nero fan and my weekly £1 coffee was a genuine treat.
When it was changed to a £2 drink it was a bit of a blow but to find out it was timed meant I could no longer use it at the weekend as the codes had all gone and I couldn’t get the code on a Monday and save it for the Saturday coffee.
However, this wasn’t the issue. The issue was and remains that I cannot access the reward through the app at all. I spent hours talking to a chatbot followed by a real person at three who got cut off and they couldn’t solve it either. Eventually through trial and error I managed to log in through a web browser rather than the app and get the reward to enjoy my £2 coffee.
The next visit to Nero my three plus app decided that both my biometric log in and my password were wrong so locked me out. Meaning yet again no Three plus rewards.
This is now becoming tiresome. What is the point of a customer reward system that cannot be accessed?
Perhaps it’s finally time to leave Three altogether.
When it was changed to a £2 drink it was a bit of a blow but to find out it was timed meant I could no longer use it at the weekend as the codes had all gone and I couldn’t get the code on a Monday and save it for the Saturday coffee.
However, this wasn’t the issue. The issue was and remains that I cannot access the reward through the app at all. I spent hours talking to a chatbot followed by a real person at three who got cut off and they couldn’t solve it either. Eventually through trial and error I managed to log in through a web browser rather than the app and get the reward to enjoy my £2 coffee.
The next visit to Nero my three plus app decided that both my biometric log in and my password were wrong so locked me out. Meaning yet again no Three plus rewards.
This is now becoming tiresome. What is the point of a customer reward system that cannot be accessed?
Perhaps it’s finally time to leave Three altogether.
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