tiket.com Flight & Hotel Deals User Reviews

Name: tiket.com Flight & Hotel Deals
Rating: 4.68283 (536 reviews)

tiket.com Flight & Hotel Deals

Global Tiket Network, PT

🌟 Lifestyle

✈️ Travel

What users say

Summarized from real user reviews of tiket.com Flight & Hotel Deals. Based on 536 reviews and a 4.7/5 average, it highlights the 6 positives and 10 negatives reviewers mention most about this Travel app.

Positive things

💰Competitive pricing compared to competitors
🎉Frequent promotions and discounts available
👍User-friendly booking process
⭐Good customer service responsiveness
🌐Wide selection of travel options
✅Reliable app functionality for many users

Negative things

💳Payment system issues and failures
🚫Misleading pricing (hidden taxes and fees)
📱App crashes and freezes frequently
🔐OTP/verification problems for international users
😤Poor customer support responsiveness
🎫Refund policy issues and delays
⚠️Misleading promotional claims
🌍Language localization not working properly
🔄Session loss when switching between apps
📵Excessive push notifications

Top reviews

Most Recent Highest Rated Lowest Rated

My trips

Very hepful

Sam fd22

3 months ago

Scammer app no refunds

Tiket.com is a scam company, I made booking through this app which was fully charged but in app booking was showing unpaid, when I contact their support dozens of time by phone calls and emails, after 3 days somehow they has confirmed my payment was successful but system was unconformable and they going to refund me by payment method, again after I update my bank details to them, they excused again saying the refund must to be match with their records which is different from mine, and means they cannot refund but to refund by in-app points and vouchers!
If you are reading this please stay alerted and away from this company, It’s scam trap!!! I have reported my cases and others to the Indonesia tourism board for attention. If you facing the same please report this company to the Indonesia GOV also report this app to Apple! Please you must!

leeting paul

4 months ago

Not convenient

The payment confirmation is really bad, i had to call for help to confirm the booking status, I mean payment was fully charged but their system is showing pending status. And halo ticket is in loading screen indefinite omg this app isn’t even tested! Will not bother to use once more!

leeting paul

4 months ago

Apps Sucks

Payment keeps failing for no reason. Tried multiple cards with enough balance and none worked, even though it used to be fine. App tells me to “verify payment” but the verification link gets blocked by Google, so I literally can’t do anything. Tried many times, still failed. Super frustrating and a terrible experience. Fix your payment system.

egggggggggggssssss

6 months ago

Response from developer

Hi T-Mate, We apologize for the inconvenience and thank you for taking the time to provide a review. If you encounter any problems, please describe them in detail to us via email: cs@tiket.com with the subject line: “App Review Confirmation.” We will be happy to help. Thank you 🙏

Bagus

Sudah sering pakai

SY. Bora

7 months ago

Byk promo

Awesome

NãrüLi

9 months ago

Good job

Semua pelayanan dari CS tiket.com pantas diberi bintang 5. Sabar, cekatan, cepet konfirmasi rela telpon ke nomor internasional. Terima kasih semoga sukses

Rusdiana septi hapsari

9 months ago

Don’t use these

Scammers

Pocket rocketk8les

10 months ago

Response from developer

Hi t-mates, Sorry for the inconvenience and your unpleasant experience. You can tell us the details of your problem by email address cs@tiket.com with subject: "Confirm App Review" so we can help to check it further. We are waiting for your confirmation. Thank you 🙏

Tiba tiba di refund

Saya sampai hotel ternyata di refund orderan saya .,
Sangat mengecewakan

Hendrajenov

10 months ago

Response from developer

Hai Hendrajenov, Mohon maaf atas ketidaknyamanannya dan terima kasih sudah meluangkan waktu untuk memberikan ulasan. Boleh diceritakan detail untuk kendala yang kamu alami kepada kami dengan menghubungi via email ke cs@tiket.com dengan subject: “Konfirmasi Review App”. Kami tunggu konfirmasinya. Terima kasih 🙏

Nice APP. Useless carrots.

The APP works very well. However I find the “discounts” do not materialise and the vouchers are valueless as the accommodations are SO much dearer than competitors.

Bruce Down-Under

a year ago

Response from developer

Hi T-matet. We’re sorry for the inconvenience and thank you for taking the time to leave a review. Could you kindly share more details about your experience regarding the promo discrepancy with our 24-hour Customer Care team via email at cs@tiket.com with the subject: "App Review Confirmation"? We’ll be happy to assist you. Thank you🙏

Easy

Always easy to book with tiket.com

Syan Lz

a year ago

Misleading, not honest, no support

It shows hotel is 100% refundable, then tiket.com charges Refund Service Fee, stay away from this nasty company!

Go places go

2 years ago

No sound

Even my iphone was silent, i could hear music! Why should I listen your sound in spite of no sound??

joy to Him

2 years ago

Response from developer

Hi t-mates, We apologize for the inconvenience. Thank you for your criticism and suggestions. This will be an input for us in the future and we will help convey it to the relevant team. Thank you 🙏

Absolutely expect 0 customer support

I’m changing my review after Ticket.com fixed their 2 part authentication. I used the app in the USA to confirm my tickets and it worked fine in Indonesia.

Windows user now on iPhone

2 years ago

Could not register

I have a US number, but never received the code. Tried a few times. I even be tried using “other” method, but it was the same thing.

aabejon

2 years ago

Ngeselin bangett sekarang harganya gk termasuk pajak

Dulu tuh suka banget pake tiket.com soalnya harganya bersahabat & jelas (udh include pajak gitu nett ratenya). Sekarang tergoda keliatanya murah pas mau booking ehh ternyata belom termasuk pajak dongg wkwkwk. Sekarang juga ratenya jg entah knp lbh mahal dr dulu. Mending pesen lewat aplikasi burung putih ato gak book direct. Udah males sekarang pake tiket.com

hcndndnd

2 years ago

Unable to validate payment

I tried for an hour to validate a payment method, but every option is buggy.

Customer support loops in menu options that do not apply, nowhere to contact them, no way to make it work.

I booked the hotel i wanted through another new app and it worked right away.

Good luck fixing your site.

Globalpat

2 years ago

Absolutely expect 0 customer support

After booking a ticket through the app I tried to setup an account. This organization does not have the ability to send OTP codes to US phones. And as they REQUIRE 2-step authentication it is IMPOSSIBLE to setup or make any changes to bookings. Their support through WhatsApp is AWEFUL. I’ve had 0 response through their help line. Their email support over the LAST 2 MONTHS. Just goes around in circles.

Windows user now on iPhone

2 years ago

Response from developer

Hi t-mates, We apologize for the inconvenience and thank you for taking the time to leave a review. Please tell us the details of your experience through our 24-hour Customer Care via Email: cs@tiket.com with the subject: “Confirm App Review”. We will be happy to help you. Thank you 🙏

No language option

The app lets you select English as a language when you first install but this has no effect on the actual language of the app which is in Indonesian. I’ve looked everywhere on the app to change the preference but it doesn’t exist so this is an Indonesian language only app and pretty useless for anyone who doesn’t speak Indonesian.

Nickinleeds_

2 years ago

The most frustrating way to buy tickets

Closes the checkout and returns to the ticket store page every time you switch out of the app (e.g. to check for messages or copy the bank 3DSecure code). You have to visually copy the card number and rely on the SMS notification popup to successfully buy a ticket without switching from the app. If it weren't for the discounted tickets I would never subject myself to such frustration.

🍛🌯🍔🍱🍫

3 years ago

Response from developer

no / noIn-App Purchase

free / freePrice

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