Multisport sync function not working
Rest features it sync well.
Complained customer care they asked to visit store , visited store they asked to mail customer cell. After sales Service is really bad for the amount titan celestor 2.0 is bought. It’s frustrating while the watch still records data is still not being transferred to the app.
All have same solution reset the watch or reinstall the app - this is not a solution this is hiding the bug/mistakes in the app. Very dissatisfied as no solution still.
Response from developer
Dear Customer, we're sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand your frustration regarding the multi-sport data sync issue. Our team is actively working to investigate and resolve the concern. Please contact us at 1800-266-0123 or customercare@titan.co.in so we can work toward a satisfactory resolution for you.
Watch shows accurate time
Response from developer
Dear Customer, thank you for your detailed feedback and we sincerely regret your unpleasant experience and would appreciate the opportunity to address your concerns directly. Please contact us at 1800-266-0123 or customercare@titan.co.in so we can work toward a satisfactory resolution for you.
Watch is good but data does not sync with app
Response from developer
Dear Customer, thank you for sharing your feedback. We noticed your comment regarding data sync issue and would be happy to assist you. Please feel free to reach us via our toll-free number at 1800 266 0123 or email us at customercare@titan.co.in.
Data synchronisation issue
However, there are a few concerns that need attention:
1. Connectivity and Data Sync Issue:
Despite Bluetooth being enabled, the watch often does not connect or sync data automatically with the app. Data needs to be updated manually each time, which is inconvenient. This connectivity and synchronization issue should be resolved.
2. Map Display Issue:
The app does not show the route map of the running or trekking activity performed, which limits post-activity analysis. Kindly address and fix this issue as well.
Response from developer
Hi Rahul, thank you for your detailed feedback on the Titan Celestor 2.0. We’re glad you enjoy the trekking features, but we apologize for the sync and mapping issues. For better data sync, please ensure the app has "Always On" location permissions and is excluded from battery optimization. We are also working on improving GPS route visualization in our upcoming app updates. For more feedback, contact us at 1800 266 0123 or customercare@titan.co.in.
Decent App with Minor Issues
The app gives a good understanding and presentation on the data collection, with clean interface so I have no complaints about that.
But, my major issues are:
1. I have habit of going for walks at night, after 10:30 PM. What I have noticed is, for some extremely weird reason, this app does not sync step count after 11 PM for that day, despite multiple attempts to connect and refresh. It literally freezes at the step count accumulated till 11. I have to connect with the app following day to get the step count updated accurately for the previous day.
2. The app faces. Barring 2-3, others are absolutely horrible. Out right distasteful. The font, style, coloring, looks like watch faces for some third grade cheap watches brought road side. Please update your watch faces with some decent, minimalist, and dignified models because when we are buying and using relatively costly models, we wish to have faces that complement the brand. Because of this issue I have been using only one watch face since the day I started using.
Response from developer
Dear Customer, thank you for being a loyal Titan Mirage user. We’ve noted your feedback on watch face designs and are working on more sophisticated, minimalist options to match our brand's premium feel. We also understand the frustration with step count syncing after 11 PM. To help us resolve this technical glitch for you, please contact us at 1800-266-0123 or customercare@titan.co.in so we can work toward a satisfactory solution.
