Missing important feature
App has not feature to let you upload a picture of your receipt to get rewards
I think they send your number to EVERYONE AKA SCAMMERS
I signed up yesterday. I own a company phone. Ever since I signed up to “ make it easier to feed the guys” I have been getting tons of calls by scammers. Today alone I have over 20 calls. DO NOT DOWNLOAD JUST USE THE RESTAURANTS ONLINE OPTIONS.
Worst food app ever don’t even waste your time!!!
Don’t get me started on how they let some restaurants charge $100 delivery fees, the restaurants on here sucks, throw the whole app away please!!!!
Fix your customer service
My order was wrong. Never heard back from customer service after trying to reach them twice.
Late order
I placed an order and it was 30 minutes late; I messaged via chat several times, but it was impossible to get a resolution. I had to call the restaurant to fix the problem—apparently, it was a system error. The app is completely useless
Antiseptic Company
They have listed all type of cuisine with the exception of Kosher food.
If you are Jewish do not use this company.
If you are Jewish do not use this company.
App is useless
App is not working. Crashes as soon as it launches. Says it is compatible with my iPhone OS, but is unusable. Removed and reinstalled and still not working.
No Customer Support
They let you place orders when the restaurant is not open. They tell you to talk to the restaurant about refunds when Toast charges the credit card.
Update didn’t fix anything
Since the update I cannot get into my account. I keep getting an error code and cannot make my reservations like I typically do. I am beyond upset by this!!!
Easy to accidentally order with no way to cancel
I downloaded the app after not using it for years because I would be back in town soon and planned to order at a restaurant that uses it. I was looking at the menu and my old orders and somehow accidentally pressed “place order.” There is no “are you sure?” Or double click method to avoid accidents. There is no cancel option. When you select cancel, it has you call the restaurant and the restaurant doesn’t answer. I went to message the restaurant to n Facebook and see that I did the exact same thing four years ago. “Place order” taking up the entire bottom row of the screen is the problem + no way to cancel.
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Don’t like all in one place.
I don’t like this idea some restaurants are using to keep all my logins in one place. I prefer separate apps so that I can manage places and credit cards independently. This thing is a mess.
Inefficient
Unnecessary clicks make the experience very frustrating for regular users. Unless you are at home, app opens by verifying your address is correct for delivery order. Maybe it’s designed for delivery customers but I use it to order pickup. Next, a pop up asks you to review your last restaurant. I order coffee almost every morning and clearly will not review every day (nor should they want me to). So I have to click through two meaningless questions every time. Not enough trouble to stop using the app (no alternative) but what a poor user experience. It is the opposite of their option to “order your favorite” once you get to the home page. Also, the rewards cannot be used when ordering through the app, only manually at the register (in person). The restaurant could not help and said multiple customers had complained. These issues would be so easy to fix.
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No support from Toast
You won’t receive any support from the Toast team if a restaurant does not fulfill your order (missing item, not honoring a refund, etc.), which means this app has little to no use. What’s the point of having an AI chatbot if its message is to just contact the restaurant directly?
Broken app
Garbage app does not work. Ever time I try to order I get invalid card. I have unlinked and re added multiple cards and none work. Terrible app and extremely frustrating. Would give negative stars if possible
Not at all reliable
Sometimes it works and other times completely loses the order.
Toast is TRASH with ZERO app controls 🚨. SPAMS for reviews; NO OPTIONS! Downhill it goes… 🤮
Every time you open the Toast app you have to dismiss a pathetic prompt to review your last order. All for some myopic dolt at the company to force a self-sabotaging metric that destroys the brand longer than their tenure. Did private equity already buy this thing, or is the company just dumb?
Toast SPAMS push notifications 🚨 that I did not opt in to, and there is NO WAY TO OPT OUT 🚨🚨, so notifications are now disabled through the OS (again: ZERO controls within the app).
I want:
“Your order is ready.”
NOT EVER, NOT EVEN ONCE:
“How was [restaurant]?” or “Treat your to [restaurant] in the Toast app.” YET Toast spams EVERY time I make a purchase, and now just to spam. 🚨🚨🚨
Don’t give this app any permissions at all until it provides the bare minimum of end-user control.
Toast SPAMS push notifications 🚨 that I did not opt in to, and there is NO WAY TO OPT OUT 🚨🚨, so notifications are now disabled through the OS (again: ZERO controls within the app).
I want:
“Your order is ready.”
NOT EVER, NOT EVEN ONCE:
“How was [restaurant]?” or “Treat your to [restaurant] in the Toast app.” YET Toast spams EVERY time I make a purchase, and now just to spam. 🚨🚨🚨
Don’t give this app any permissions at all until it provides the bare minimum of end-user control.
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Crash
The app will not open just keep crashing smh
Disappointing
Doesn’t work anymore
Update killed usage
It’s just been updated it such a way that I can’t download the update or use the old version since I can’t get the new one.
At a glance — only
Would be great if there were a way to combine multiple rewards accounts that are for one location. Also would be beneficial to see the email address tied to each rewards account. Having to reach out to restaurant owners to do this, and not having the information they need leaves something desirable.
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