Worst app and customer support
Order was never delivered and the amount had been deducted, it says customer support is 7 days a week but whenever you open chat, it’s says you reached out of hours otherwise you will receive response. It’s been 2 days no resolution yet on the order that was never delivered.
Can’t see where you are on waitlist
This app is pointless. The whole point of joining the waitlist is to see where you are so you know when to leave your house. They took that feature away.
Caused confusion with my order.
I tried to place an order but instead created a Toast account. Don’t know what it’s for and I don’t care, but now they have my info. My order never went through and I had to wait 20 minutes at the restaurant. Thanks for wasting my time Toast. And I’m displeased with the restaurant for prompting me to do this.
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Very Disappointed
I really wanted to like this app. For a number of my small town restaurants, this is the only option for ordering online. However, it keeps confusing my location and sending, or purporting to send, my orders to the right restaurant, wrong location. In the first instance, the app said it sent my order to the wrong location, but that was not true. I was able to verify and pick up my order. The second time it told me it sent my order to the wrong location (different restaurant, same incorrect location). Based on my prior experience, I ignored it, but when we went to pick it up, they didn’t have the order. I called the other location, and they also said they did not have the order. I sent a support request to Toast and they said that someone at the restaurant has to accept the order for it to be processed. Still, they would reach out to the vendor about the issue, however they couldn’t make them give me a refund. Once I got this reply, I had no way to check back on the issue or follow-up. This all took place within the app. There was no email I could use to follow up. It’s a week later, I’m down $22, and I have no recourse. Neither restaurant location will cop to accepting the order and Toast has basically hung me out to dry. Adding insult to injury, this happened on the day I had a colonoscopy. It felt like I was starved half to death and I really wanted that alfredo!!
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Scam
They are scammers. I ordered from a restaurant on 9/28 the restaurant was closed and I’ve been unable to get a refund. After speaking to their customer service my only remedy is to contact the restaurant and deal with the manager personally. I’m livid. How dare they take my money not give me what I paid for and then send me to retrieve money I paid on the app from the restaurant. DO NOT USE THIS APP. THEY WILL TAKE YOUR MONEY THEN SEND YOU TO DEAL WITH THE RESTAURANT FOR A REFUND.
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