Why do we need 2 devices to login now
You changed the app without consulting or informing us & now suddenly it requires two devices & you haven’t even told us what the link to the pensions portal is so users have no choice but to try googling for the site which is a major security risk & opens up the floor for bad actors to create their own websites impersonating you.
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Latest update worse
App down for 2 days. Now new version of the app won’t let you sign in without QR code or generating a new password. Website takes you round a loop. 2 years ago this was given a one star and it’s safe to say the app is now worse. Doesn’t do what it says on the tin.
Down for 3 days for maintenance
Down for 3 days for maintenance ? How do you justify that for a reporting app?
Woeful
System down for maintenance for 5 days without prior knowledge. Hands down the most incompetent company I’ve come across. Thankfully work are moving us to a different pension provider
Mr
Absolute garbage app and supper is nonexistent
Good when it works which is seldom
See the review from Narap from 2-years ago as nothing has changed. Works for a couple of days then it won’t recognise you so off to the website for a code. This then works for one or two times before the best fix is to uninstall and start again. On the plus side they have an iPad app but please fix it
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rubbish
doesnt work
Never Works
Crashes all the time, kicked me out and now asked me to log in again and generated password in the website doesn’t work. very bad app.
Ridiculous
Can’t even get into it generate a passcode on the pension app that just closed what a joke
Useless
Useless app, nothing is working.
Rubbish
Impossible to log in.
Poor App
Poor App no customer support not been able to access my pension since DHL moved to this handler.
Emails sent to try get access and no reply. No uk phone number to call for help.
Can’t see or handle my pension one thing is for sure I’ll be transferring my pension once I finally get access.
Emails sent to try get access and no reply. No uk phone number to call for help.
Can’t see or handle my pension one thing is for sure I’ll be transferring my pension once I finally get access.
Useless
Great. A new app that logs you out and it’s impossible to find your account details. Miserable.
Rubbish
Absolutely rubbish
Not user friendly
Good luck trying to log in. Moved over from different company. Obtaining log in credentials is difficult especially when all the institutions are wrong
Poor effort, TRY AGAIN !
Hire competent app devs, don’t just use the same guy just because its cheaper! You’re messing with our money, our savings, and we have the power to put you out of business if you think we’re just gonna sit quietly. Get your priorities straight! How hard is it to migrate databases !?!
Good app
Never had issues with the app. It’s easy to login through my work portal if my app signs me out. High level information is displayed and helps me keep track of what’s happening month to month.
Login issues
Extremely horrible. Been trying to log on for a few months now. Not a single way successful even after putting the right details in . Keep on resetting but never able to log in
Seems to Work Well
Despite other reviews, I’ve had no issues with this app. After initial setup, which took a few minutes, it uses Face ID to login.
Shows me an overview of my pension and a few others insights.
It’s a shame others haven’t had the same experience.
Shows me an overview of my pension and a few others insights.
It’s a shame others haven’t had the same experience.
Total rubbish
Simply never works. Won’t remember login details, endless looping.
Garbage
Garbage
