Cannot log in after starting free trial
I signed up for the free trial and tried to create an account, and my password was not recognized after. I changed my password twice and still cannot login. I don’t see any information in the subscription email as to how to cancel the subscription before I get charged. When I clicked contact support from the login screen a weird message about Apple Intelligence popped up and then an email window opened that shared details about my iphone. I just want to cancel this.
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Response from developer
We're sorry to hear you've been experiencing these issues. Please reach out to us at trainwithjoan@plankk.com. We will be happy to help you with your login concerns, review your subscription status, and assist with any questions you may have. Thank you and we hope to hear from you soon!
Just ok
Got the 1 month sub. Maybe it’s my iPhone or it’s the way the whole content was shot, but the bottom part is cut off so I cannot see foot positions well
Disappointing
Just signed up for free trial and can’t even open app to begin. Is this what I signed up for???
Only portrait mode?
Straight outta the box….
Love the content but no support
I recently tried to put my subscription on hold but am being told that my password is incorrect so I click on the link to reset it ( which I tried 5 times) no link received. Support finally got back to me after over 24 hours and sent me a new password that doesn’t work. I am now signed out of the app and can’t get back in.
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Didn’t live up to expectations
The app can be glitchy (frozen video) at times but the content is my real issue.
While there are several levels to choose from (limited range of motion, beginner at home etc.) there are no modifications or substitutions for an exercise within the workout.
There is no mention of what to do if something doesn’t feel right in your body (pinching or joint pain) or help on how to make an exercise work for limitations.
Plankk was not at all helpful in answering any specific questions.
The Joan challenge I paid extra for was nonsense. Unrealistic food plan that didn’t make sense (not complete meals, individual foods, entirely macro-focused).
While there are several levels to choose from (limited range of motion, beginner at home etc.) there are no modifications or substitutions for an exercise within the workout.
There is no mention of what to do if something doesn’t feel right in your body (pinching or joint pain) or help on how to make an exercise work for limitations.
Plankk was not at all helpful in answering any specific questions.
The Joan challenge I paid extra for was nonsense. Unrealistic food plan that didn’t make sense (not complete meals, individual foods, entirely macro-focused).
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Menu plan not working
I have yet to workout with the app but it already seems to not be working well:-( Nothing shows when I go to the “Menu Plan” area of app. I start workouts tomorrow fingers crossed it works.
Not what I was expecting
I enjoy following Joan on Instagram and decided to try her app. Unfortunately, it has two major flaws. First, you can’t just play and follow the exercise programs. The short videos demonstrate each exercise, but you have to press continue to move to the next exercise and do all the reps on your own. There are free YouTube videos that are more to my liking. Second, you cannot enter and track your meals like you can with MyFitnessPal. It seems that the meal plan has you eat the same foods every day for a week. Not good. Help is not very good, either. I admire Joan, but think twice before buying the non-redeemable app.
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App Needs More Testing Before Production
The intent of this app is good but is very glitchy - seems as if the app is trying to do too much. Multiple people are having the same issues. Some issues are of basic features that should be caught if tested properly. I had the same issues as the other reviewers…a couple of issues from reviewers from over a year ago! It’s time consuming for users to have to help troubleshoot and if multiple user are reporting the same issue, maybe a quality control process would be helpful. I would pay for monthly or annual membership if the platform app was better. In my opinion, the app does not represent the quality that Joan and Michelle live.
And I have tried to cancel the subscription yet it is still trying to renew and charge me.
And I have tried to cancel the subscription yet it is still trying to renew and charge me.
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Response from developer
Hey there! We are so sorry to hear that you are having issues. Our team would love to investigate these further for you. Please ensure that you are reaching out to support@plankk.com with details so they can get you working smoothly.
App Needs More Testing Before Production
The intent of this app is good but is very glitchy - seems as if the app is trying to do too much. Multiple people are having the same issues. Some issues are of basic features that should be caught if tested properly. I had the same issues as the other reviewers…a couple of issues from reviewers from over a year ago!
It’s time consuming for users to have to help troubleshoot and if multiple user are reporting the same issue, maybe a quality control process would be helpful. I would pay for monthly or annual membership if the platform app was better. In my opinion, the app does not represent the quality that Joan and Michelle live.
It’s time consuming for users to have to help troubleshoot and if multiple user are reporting the same issue, maybe a quality control process would be helpful. I would pay for monthly or annual membership if the platform app was better. In my opinion, the app does not represent the quality that Joan and Michelle live.
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Response from developer
Hey there! We are so sorry to hear that you are having issues. Our team would love to investigate these further for you. Please ensure that you are reaching out to support@plankk.com with details so they can get you working smoothly.
I feel there are better options
I’m editing this review to say Plannk returned my $83.99 and I’m thankful for that.
I hate to say this because I have seen Joan a lot on Instagram and she’s so sincere. But I’m doing the exercises and so often 1/2 the body, Joan’s or I guess Michelle’s, is not shown. I’m not sure what the arms and legs are doing. I can see their head and their behind and the wall. The photographer! What are they thinking? Or it’s a tripod and they don’t want to redo it so the entire body shows. It’s very frustrating. If I could have previewed this, I would not have purchased it. As it is, I bought a year on a Black Friday sale so I’m going to keep trying it. I can use the exercises and look them up somewhere to see if I’m doing it right. When they say you can cancel, yes, you can cancel Next Year. Not the current year.
I hate to say this because I have seen Joan a lot on Instagram and she’s so sincere. But I’m doing the exercises and so often 1/2 the body, Joan’s or I guess Michelle’s, is not shown. I’m not sure what the arms and legs are doing. I can see their head and their behind and the wall. The photographer! What are they thinking? Or it’s a tripod and they don’t want to redo it so the entire body shows. It’s very frustrating. If I could have previewed this, I would not have purchased it. As it is, I bought a year on a Black Friday sale so I’m going to keep trying it. I can use the exercises and look them up somewhere to see if I’m doing it right. When they say you can cancel, yes, you can cancel Next Year. Not the current year.
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I feel there are better options
I hate to say this because I have seen Joan a lot on Instagram and she’s so sincere. But I’m doing the exercises and so often 1/2 the body, Joan’s or I guess Michelle’s, is not shown. I’m not sure what the arms and legs are doing. I can see their head and their behind and the wall. The photographer! What are they thinking? Or it’s a tripod and they don’t want to redo it so the entire body shows. It’s very frustrating. If I could have previewed this, I would not have purchased it. As it is, I bought a year on a Black Friday sale so I’m going to keep trying it. I can use the exercises and look them up somewhere to see if I’m doing it right. When they say you can cancel, yes, you can cancel Next Year. Not the current year.
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Without soul
I feel a bit like I’m in robot land. Short reels (videos) of 5-10 seconds per exercise, repeated over and over and over. No countdown for how many reps you’ve done. No encouragement, no ‘you can do this’. No tips from the presenter about things to bear in mind whilst you’re doing it. Just the relentless short robot clips saying what to do, and a ‘click here’ for tips. Feels more suited to younger folk who use Instagram reels. Not the demographic of older women drawn to working with Joan. I feel duped. No wonder they don’t let you look around before you sign up.
I prefer human classes with a teacher out front connecting with us, explaining things, and encouraging. I’m leaving after the first month’s (pricey) subscription is up.
On the positive side, the layout and graphics are attractive. And it gives a simple, low choice,way forward.
I prefer human classes with a teacher out front connecting with us, explaining things, and encouraging. I’m leaving after the first month’s (pricey) subscription is up.
On the positive side, the layout and graphics are attractive. And it gives a simple, low choice,way forward.
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Rip off don’t sign up
They take you money and don’t provide instructions on how to cancel your subscription…rip off
Response from developer
Hey there! Please note that instructions to unsubscribe are available directly through the app and also our support team is always ready to assist at support@plankk.com
Repetitive Instruction
I love the app, the exercises and menu/recipes. The only issue I have is the repetitive instructions. It repeats about every 5 seconds until the workout is over and you hit the arrow for next workout. I do hit pause, but I really don’t like to, it helps me to follow along with the exercise. I don’t why it drives me nuts, but it does. The other issue is the reps don’t seem to be right when you’re working as or legs. There are 3 reps then goes on to next exercise. Maybe do 4 reps, 2 on each side? Or am I supposed to do both legs then rest then both legs again on next rep? Kind of hard to follow on certain exercise days.
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Response from developer
Hey there! Thanks for taking the time to write some feedback! For program-specifics, please contact support@plankk.com and they will be happy to help you understand the flow :)
Questions
Hello, keen to join but want to know whether the problems in previous reviews have been sorted? Does the app still shut down ? Mid exercise?
Disappointing
I love Joan’s social media and was excited to join her challenge. Unfortunately I was quite disappointed with this app.
I would say that the exercise component was the biggest disappointment. I was expecting to be blown away but I found the repetitive steps to be very annoying. I was expecting actual recorded training or class videos, not little snippets I had to navigate through.
I also was not thrilled with the meal plan, it was very repetitive and requires a lot of manual adjustment to make it interesting or to accommodate certain dietary needs.
I would say that the exercise component was the biggest disappointment. I was expecting to be blown away but I found the repetitive steps to be very annoying. I was expecting actual recorded training or class videos, not little snippets I had to navigate through.
I also was not thrilled with the meal plan, it was very repetitive and requires a lot of manual adjustment to make it interesting or to accommodate certain dietary needs.
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Response from developer
Hey there! We are sorry to hear that the app was not a fit for your specific style. Joan definitely believes that repetition means results and the app is designed with some repetition that showcases that and a lot of other options/modifications as well. if you have any questions, our team at support@plankk.com would be happy to help.
Disappointing
Joan’s story is so inspiring but the app is not. Not only is it glitchy but there is no intro to the workouts or any guidance on how to perform them—for example, how to breathe properly during weight training exercises, how to alter the exercises according to age and fitness level. I will be requesting a refund.
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Response from developer
Hey there! The app is designed for users of all ages and abilities and guides along accordingly. if you ever have questions, they team at support@plankk.com is available to assist you :)
Not one free class?
I’m Very interested, but you must pay. No free trial, not even a single class. Not right.
Disappointed to say the least
Having paid £41.50 for the Love Yourself Challenge, on top of monthly subscription of £17.49, I am now unable to access unless I pay another £17.49. Beyond disappointed.
