Very Disappointed!! Data Keeps Disappearing & No Customer Support
I’m extremely disappointed with this app. I’ve entered my numbers and data multiple times, only to have the information disappear for some reason. It’s incredibly frustrating to spend time entering everything and then have to do it all over again.
What makes it even more frustrating is the lack of customer support. The only way to contact support is through email, and although they state that they will respond within 48–72 hours, I emailed over a week ago and still have not received a response.
I really wanted to like this app, but between losing my data and not being able to get help when there’s an issue, I can’t recommend it at this point. I hope the developers address both the data-saving issue and their customer support response time.
What makes it even more frustrating is the lack of customer support. The only way to contact support is through email, and although they state that they will respond within 48–72 hours, I emailed over a week ago and still have not received a response.
I really wanted to like this app, but between losing my data and not being able to get help when there’s an issue, I can’t recommend it at this point. I hope the developers address both the data-saving issue and their customer support response time.
Show more
Great App
Once you learn the app, it’s very easy to use. I only use custom entries and while it took a while to build them, it’s well worth it for accuracy in your tracking. Switched from another app and will never go back. Customer support is very responsive and helpful.
Good food tracker
I’ve used many food trackers over the years and always navigate back to this one. I pretty much eat the same foods everyday and I like saving favourites and recipes. I just usually scroll down my list and add. Super convenient. The barcode scanning isn’t always the most reliable, and sometimes information is wrong, but you can quickly edit items and or create new ones.
Show more
LAME
I DO NOT RECOMMEND THIS APP.
My experience with this app has been nothing but bad. The bar code scanner has yet to find ANYTHING I have scanned, that is when it isn’t saying “it can’t find the barcode”, resulting in me manually entering everything.
The AI scanner? Equally garbage experience.
Scanning the nutrition label is fantastic in that it will see everything on it. You just have to input the name of the food in it, right? WRONG! Because once you save it, you have to go back in to it and manually enter all the macros because it reduces everything to a tenth of the actual macro.
I made the mistake of subscribing because I thought being able to access those features would make the app better to use. I was wrong. (I won’t even go into how the app locked up when I subscribed or the first time when I tried to take advantage of the “one time” discount.
TRASH APP.
My experience with this app has been nothing but bad. The bar code scanner has yet to find ANYTHING I have scanned, that is when it isn’t saying “it can’t find the barcode”, resulting in me manually entering everything.
The AI scanner? Equally garbage experience.
Scanning the nutrition label is fantastic in that it will see everything on it. You just have to input the name of the food in it, right? WRONG! Because once you save it, you have to go back in to it and manually enter all the macros because it reduces everything to a tenth of the actual macro.
I made the mistake of subscribing because I thought being able to access those features would make the app better to use. I was wrong. (I won’t even go into how the app locked up when I subscribed or the first time when I tried to take advantage of the “one time” discount.
TRASH APP.
Show more
Great tool with some limitations
Great tool but the library of food to choose from is limited and the bar code scanning is also not the best. Could use improvement.
