Coach’s App Crashes Constantly
I’ve been using this app to write & distribute programs for my 100+ powerlifting and Olympic weightlifting athletes for over 3.5 years.
The support team has never implemented any of the requests I’ve submitted and, since the Garmin acquisition, the coach’s app crashes approximately every 90 seconds (I really wish this was an exaggeration but alas, ‘Tis the unfortunate truth).
I have to tap on something about 20 times before the app responds and it will often just crash instead.
Imagine running 1:1 personal training sessions where you log into the coach’s app to log the client’s workout and it crashes every 90 seconds. It won’t even stay open long enough to log the weights in the boxes.
I’m actively looking for an alternative to TH due to how little tech support is provided and how awful the coaching app’s utility it is.
The support team has never implemented any of the requests I’ve submitted and, since the Garmin acquisition, the coach’s app crashes approximately every 90 seconds (I really wish this was an exaggeration but alas, ‘Tis the unfortunate truth).
I have to tap on something about 20 times before the app responds and it will often just crash instead.
Imagine running 1:1 personal training sessions where you log into the coach’s app to log the client’s workout and it crashes every 90 seconds. It won’t even stay open long enough to log the weights in the boxes.
I’m actively looking for an alternative to TH due to how little tech support is provided and how awful the coaching app’s utility it is.
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Не работает
Не даёт даже создать аккаунт. Без него приложение не работает
Response from developer
Hi there, Thank you for bringing this to our attention, and we are so sorry for the frustration. You should definitely be able to create an account and get straight to your workouts without any hassle. We want to help get this sorted out for you right away. Please reach out directly to our support team at support@trainheroic.com with your device details so we can investigate what is blocking your registration and get you set up!
Best app ever
I’ve been working out for 3 years and I only have ever used this app. Best app ever! Never gives me any issues. Very convenient and never lags!
Fix the lag and random shut downs
I’ve used this app for a long time with multiple programs. Even with the latest updates it has a frequent 10-15s lag where the app just freezes and in the middle of workouts it shuts down for no reason.
Good app
You need to have a method to rearrange exercise order for each workout. I like the way it tracks everything. The rest timer is great as it keeps you on pace to finish your workout.
Needs Apple Watch Support
Not sure if Garmin will oblige, but TH needs Apple Watch Support. It would be convenient to have the ability to access and log/track workouts and the majority of Apple Health stats/data from Apple Watch as well as on iPhone, and even iPad.
Issue fixed
I want to update my prior review that my issue has been fixed although I did have to email again for status. Thank you!
Very Limited
With no web interface, usage of this app is effectively required to view training programs, but it only supports iPhone interfaces, not even iPad (so it could be at least somewhat usable on a Mac). So you’re stuck with trying to view and navigate all content on a tiny screen or window, watch training videos and try to see technique details on that tiny screen, etc. Its also very calendar-oriented, which makes it annoying to just browse around training programs you’ve purchased without tying it to specific dates.
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This app is amazing
Whenever you completed your workout it gave you a summary and how much weight you lifted in all. It also let you filled out what weight you used for each workout and when ever you didn’t know what to do there is a YouTube video under each workout. This app is and easy 5 stars.
LS Fit- Luke Symonds
Very immature coach . Don’t recommend signing up to any programs he is offering. Blocks and deletes people over a minor inconvenience and doesn’t allow time to resolve issue. Stay away from his programs !!
Constant Upselling
The app is pretty decent, although not nearly as fluid to use as Macrofactor Workouts. However, I just can’t get over the constant nags to pay more money. I already am paying for a program, please stop asking for even more money.
Unusable: Buggy. 1st time my PT used this
Basically this app is unusable for me for my PT prescribed exercises. Sending her the news she’ll have to send them via email instead.
Downloaded today. Working from my Mac using latest version Tahoe. Hangs up after the first video prescribed by my PT. Plays it but doesn’t let me return to list. Screen is tiny as tho mirroring a phone. Can see a timer peeking out from home window (I presume) in upper R corner but can’t click out of video window to reach it. Have to close the app each time I want to go to the next vid. The videos didn’t save properly. The exact same vid shows up under the “Prep” category for each exercise. Same with the “Strength/Power” section. Have let her know. Also had bugs at create account screen which didn’t show captcha at first. Rebooted app and found it but then it still hung up 3 times (had to close app each time). At one point I could see some backend verbiage at bottom peaking out from some other unknown window. Very strange.
Downloaded today. Working from my Mac using latest version Tahoe. Hangs up after the first video prescribed by my PT. Plays it but doesn’t let me return to list. Screen is tiny as tho mirroring a phone. Can see a timer peeking out from home window (I presume) in upper R corner but can’t click out of video window to reach it. Have to close the app each time I want to go to the next vid. The videos didn’t save properly. The exact same vid shows up under the “Prep” category for each exercise. Same with the “Strength/Power” section. Have let her know. Also had bugs at create account screen which didn’t show captcha at first. Rebooted app and found it but then it still hung up 3 times (had to close app each time). At one point I could see some backend verbiage at bottom peaking out from some other unknown window. Very strange.
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Slow
The app is good for tracking workouts but app itself is the slowest app I have ever encountered. There are times I have to open and close the app numerous times with no result forcing me to try again at a later time. I have had it for years and updated multiple times still no change. Also after logging a workout and closing the app it will be gone when I open the app again forcing me to log again. I love the app haven’t deleted but that’s probably because I’m used to it and don’t know what app to get instead. I plan to find something new if I can and there are no changes to this one.
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Great!
I enjoy using the app. Very easy to navigate and follow. The variety of plans to follow has something for any goal. My only gripe about the app/ something I would like to see in an update is an easier way setting up your weekly routine. Most plans will generate a plan with built in rest and working days, I’d rather be able to set those days on my own and the plan fills in around this. Otherwise I’m constantly having to manually adjust the days on my own to align with my personal schedule and availability. For example if I want my rest days to be Tuesday/ Thursday, I can format this as I’m choosing to add a plan to my calendar and the plan will only schedule workouts on the remaining days that are not rest days. It’s tedious to have to go back and adjust the entire plan.
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Just awful
Really bad user experience all around.
Most frustrating is that if you miss a session it messes up the schedule of your entire program. Sure, you can move a single session, but what I am sick for a week?! Other apps just push the plan back keeping the order of sessions. Not this app! Sessions stay on the day they were originally scheduled whether you completed them or not. Now I’ve got week 1 sessions mixed in with week 5. It’s a mess.
And there doesn’t seem to be a way to get an overview of the whole plan.
I get that coaches like an easy way to deliver plans, but as an end user this is utter trash. Can’t wait to finish my program and never come back.
Most frustrating is that if you miss a session it messes up the schedule of your entire program. Sure, you can move a single session, but what I am sick for a week?! Other apps just push the plan back keeping the order of sessions. Not this app! Sessions stay on the day they were originally scheduled whether you completed them or not. Now I’ve got week 1 sessions mixed in with week 5. It’s a mess.
And there doesn’t seem to be a way to get an overview of the whole plan.
I get that coaches like an easy way to deliver plans, but as an end user this is utter trash. Can’t wait to finish my program and never come back.
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Zero history
As soon as you stop your subscription you loose access to all the historical data you paid for over months and months. All those training sessions, gone. Epic BS.
Can’t even sign up
Keeps telling me email invalid
Lagging on launch
Lags alot of the time when opening and wont let you load new workouts 100% of the time, other then that a wicked app
Website
I do not like the fact that the website is no longer supporting access to the workouts.
Frustrating
Freezes, slow, crashes. Only using it because that’s what paragon uses.
