Correction
I said you can’t edit trip . You can .
But when you put in a PIN it tells you a) you can only use a number twice but then refuses to accept it- you can only use a number once but it won’t let you start again. Had to close app, and restart all over again
But when you put in a PIN it tells you a) you can only use a number twice but then refuses to accept it- you can only use a number once but it won’t let you start again. Had to close app, and restart all over again
Somewhat difficult to use
The app is easy but scanning the US passport chip was quite difficult. Also, getting a selfie was also difficult as I have facial paralysis & the app kept saying I was smiling (in actuality, I appear to always frown). Once the chip scan was successful, I continued but it never did accept my selfie.
Doesn’t work
Couldn’t even get the app to recognize an airport, wouldn’t move forward in process, doesn’t work.
Pointless
Nobody asked for it at the boarder (Portugal). Instructions on what to do with it on arrival are none existent. No exit options. Why bother
Inability to recognize my face
The app would not recognize my face. And then the “retry” option failed. Deleted app and reinstalled. Now works 🤷♂️
No option on a choice
The app asked for a point of departure so I entered the airport code, name, city. None of them worked and there was no hint or other information to make a better choice.
Only works to Sweden and Portugal and charges you without permission
This is a useless app unless you’re traveling to Portugal or Sweden and then the lovely $9.99 charge showed up in my account despite never having actually used the app. Report is being filed with Apple, I strongly urge you not to download this app.
Useless
Works in only 2 countries
Inability to recognize my face
The app scanned my passport ok but could not recognize my face. And then the “retry” option fails to work. Very poor quality app
More than one traveller does not work
The app allows you to add more than one traveller to a trip, in reality this does not work at the security checkpoint because the app is only on one phone any other additional people in that trip need to be with you at the time. In practice this does not work because as you go through security, you are split up to different checkpoints. To get it to work now each person in your party needs the app on their phone having created a single party trip for themselves.
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Brutal
Will not read the chip on my passport
Idioma só em inglês
Sem opção de idiomas. Muito antigo
Abysmal
Worked on the way in to Sweden, but useless on the way out. Also only two countries signed up? Not like there’s been two years notice of EES or anything. App developer copy paste your response below please…
Redundant and unclear
Hate the app and it is not clear what they want for what traveller.
Restricted availability
This only works if you’re traveling to Sweden or Portugal
Not helpful
Västerås was not listed as an airport to enter country
Total joke of an app
There is absolutely nothing I was able to do to get the document scanner to read my passport. Tried different lighting, backgrounds, etc. Whatever I tried it said either some lines weren’t visible or there were too many reflections or some other weird message. Terrible technology. Maybe the point of this whole system is to discourage people from visiting Europe?
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Waste of time
Like everything EU, a complete waste of time
Needs work
We arrived for our first visit to Portugal (our first to Europe), and when the automated verification systems went down we were put into a line for manual processing instead (a nearly 2 hour wait). Figured we would try this app in case it could speed anything up, but no such luck:
- it wasn’t clear what the Schengen Area was (we’ve since learned, but perhaps the app could clarify that to new visitors?)
- It’s a very personable app, and refers to “you” as the first person, so it’s unclear when you’re adding companions that you haven’t actually included yourself as a traveller in the first place
- it asks how much each traveller is bringing into the country to potentially spend, but as a family, our money is collective. But there didn’t seem to be an option for that.
- when we were asked for our arrival date, it defaulted to the day after we had arrived, rather than the current day (perhaps expecting people would be doing this ahead of time?)
- when I clarified that we had arrived this morning, the app still treated that detail as an “Upcoming” flight
I was hoping to speed this process up, but at the point where it didn’t recognize that the flight we just took was in the past but was still upcoming, I figured there wasn’t going to be an upside from continuing to use the app.
Hoping it gets more clear and streamlined for future trips.
- it wasn’t clear what the Schengen Area was (we’ve since learned, but perhaps the app could clarify that to new visitors?)
- It’s a very personable app, and refers to “you” as the first person, so it’s unclear when you’re adding companions that you haven’t actually included yourself as a traveller in the first place
- it asks how much each traveller is bringing into the country to potentially spend, but as a family, our money is collective. But there didn’t seem to be an option for that.
- when we were asked for our arrival date, it defaulted to the day after we had arrived, rather than the current day (perhaps expecting people would be doing this ahead of time?)
- when I clarified that we had arrived this morning, the app still treated that detail as an “Upcoming” flight
I was hoping to speed this process up, but at the point where it didn’t recognize that the flight we just took was in the past but was still upcoming, I figured there wasn’t going to be an upside from continuing to use the app.
Hoping it gets more clear and streamlined for future trips.
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Mr Chambers
Easy use
