Great Service and support
I’m very satisfied with my experience with Travelio. The customer service was friendly, responsive, and helpful throughout the process. Special thanks to CS RISKY for patiently assisting me and following up on my concerns. Everything was handled smoothly and professionally.
Thank you, Travelio, and especially RISKY, for the great support. Highly recommended! ⭐⭐⭐⭐⭐
Thank you, Travelio, and especially RISKY, for the great support. Highly recommended! ⭐⭐⭐⭐⭐
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QQlayne0113
good travelio
I ran into a bit of trouble, but the CS team was very helpful and resolved the issue smoothly. Thank you, Dina.
이이기리라2
Filter on area does not work
Need to fix the filter. Tried to filter the area of searching, turn out other areas came out.
Nnightfall-fan
Very shady and untrustworthy and will lie to your face and hold your deposit hostage
update: incredibly unprofessional and they have now kept my deposit hostage for 2 months after I left the apartment. I have no choice but to do a chargeback to get my deposit back. Save yourself the trouble and do not rent here. Also on the app, they faked a review from me that I most definitely did not write. Super shady and scammy company.
I stayed in a Travelio apartment for a month. The cleaning service was never rendered and the person was always hours late and they tried to gaslight me into giving them more and more chances which i refused. After I checked out, they kept my deposit hostage and refused to pay it back until i rescind a bank chargeback for the cleaning services. Very shady and immoral company. Stay clear!
I stayed in a Travelio apartment for a month. The cleaning service was never rendered and the person was always hours late and they tried to gaslight me into giving them more and more chances which i refused. After I checked out, they kept my deposit hostage and refused to pay it back until i rescind a bank chargeback for the cleaning services. Very shady and immoral company. Stay clear!
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J7JC 7799
1-Star Review
I rented a unit through Travelio for several months, and my experience was very disappointing.
The biggest issue was the lack of transparency. At no point before or during booking was I clearly informed that the water and electricity bills would be borne by the tenant. This only came up later, which felt misleading. Important charges like these should be communicated upfront so customers can make an informed decision.
On top of that, the customer service was unhelpful and inconsistent in their explanations. I also found the room staff to be dishonest, which further reduced my confidence in the company.
I expected a professional and transparent rental experience, but unfortunately that was not what I received. I hope Travelio improves its transparency regarding all costs and provides better customer service in the future.
The biggest issue was the lack of transparency. At no point before or during booking was I clearly informed that the water and electricity bills would be borne by the tenant. This only came up later, which felt misleading. Important charges like these should be communicated upfront so customers can make an informed decision.
On top of that, the customer service was unhelpful and inconsistent in their explanations. I also found the room staff to be dishonest, which further reduced my confidence in the company.
I expected a professional and transparent rental experience, but unfortunately that was not what I received. I hope Travelio improves its transparency regarding all costs and provides better customer service in the future.
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