Unable to log in
Have tried to log in numerous times - using correct password, using TouchID, but never get past the login page. I just want to see transaction history! What gives??
Jeff Anderson
I don’t like the fact that you don’t allow transfers on the weekends,other than that this app works fine
Useful, easy to use but need Wallet integration
Overall, the app is very easy to use to manage the True Link debit card I manage. I like the way that you want is able to manage the spending settings and fund the card from the app. What’s missing is integration of the Wallet feature, which one can only access from the True Link website and not the app. That’s an important feature because it allows you to quickly fund the card from monies you have already loaded into the wallet but have not yet transferred to the card. Outside of these comments, I am very thankful for True Link, as it is the only card I’m aware of which can be easily managed by a third-party (a guardian for example) on behalf of SSI recipients in a way that helps follow SSA guidelines.
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Cumbersome and not intuitive
Truelink has an app….finally. Unfortunately, it is full of headaches. Regardless of having the ‘Remember Me’ box selected, it never does. The app requires me to type in my the last 4 digits of my card and scroll to my birthday every time. The worst is that if I toggle screens for any reason or answer a phone call or text, the app boots me out and I have to start from scratch.
Furthermore, if you fall behind in receipt uploading, the app does not remember the month and place where I was working. It takes me all the way back to the present day and I have to scroll dozens of times to get back to where I was. After I upload in receipt I have to repeat the process. It is a NIGHTMARE.
Please do better Truelink for those without computers or who are limited to working by phone for health reasons.
I have also taken a photo of a receipt, had it show that it was attached (viewed it to be sure) and then the receipt disappeared and shows as never uploaded.
This is NOT okay.
Furthermore, if you fall behind in receipt uploading, the app does not remember the month and place where I was working. It takes me all the way back to the present day and I have to scroll dozens of times to get back to where I was. After I upload in receipt I have to repeat the process. It is a NIGHTMARE.
Please do better Truelink for those without computers or who are limited to working by phone for health reasons.
I have also taken a photo of a receipt, had it show that it was attached (viewed it to be sure) and then the receipt disappeared and shows as never uploaded.
This is NOT okay.
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Just what we needed
Have a relative with judgment problems due to traumatic brain injury. He had been through 12 ATM cards at his bank when they finally were tired of him not being able to tell the difference between reality and a scam.
The True Link card allowed me to put the right limits on the card to keep him out of trouble and protect his money. It’s been a life changer for our family.
The True Link card allowed me to put the right limits on the card to keep him out of trouble and protect his money. It’s been a life changer for our family.
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Minimal functionality
As an ABLE account holder, this app is nearly useless without the ability to adjust the Qualified Disability Expense setting, nor to add a note to a transaction. I’m better off just continuing to have the website bookmarked on my phone’s Home Screen.
Additionally, it’d be great if y’all could recognize that some folks are both the card user and the administrator.
Additionally, it’d be great if y’all could recognize that some folks are both the card user and the administrator.
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Good experience so far
The card is helping protect a vulnerable family member from being repeatedly scammed. I use the desktop version more than the app. You can set parameters in terms of which services can be paid and which cannot. Also limits to amounts. We are still getting the hang of it but so far it has prevented scam purchases four times and blocked many scam transfers of funds.
It’s also blocked a purchases we wished had gone through and so we altered the checkbox parameters to allow them.
It’s also blocked a purchases we wished had gone through and so we altered the checkbox parameters to allow them.
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Horrible security
Probably one of the worst banking apps ever designed and developed.
2025
rapid city
Best company ever
Can’t say enough good things about this app or this team - you’ve helped our family so much!
Awful app
The app will is a waste
Hate it
Can’t even do nothing
They’re bunch of scammers beware
I can tell you for free that this people are fraudsters you will request for a card and get it they will just wait for you to add any money on it they will automatically close the card without any reasons and end up not reversing they money they took from your linked account
They have my $5000 for couple of days now and refuse to return the money to my external account they took it from if you call to ask they will tell you they don’t have any information on there end
They are bunch of thieves beware
They have my $5000 for couple of days now and refuse to return the money to my external account they took it from if you call to ask they will tell you they don’t have any information on there end
They are bunch of thieves beware
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Need one for the people who use the true link card would be very helpful to us
true link card would be very helpful to us
As Admin User
It would be great as an Admin user if they were in alphabetical order on the app like the website. With supporting 70 people having them inalphabetical order would be super beneficial!
Need App for Card Users
It would be great if there was an app for card users to be able to check their balance! Apps are more user friendly for the people using the card.
Can’t log in
Please fix this issue for all phone users so we can log in thank you
Helpful app
So glad to see True Link has an app. Makes life so much easier
Great Company!
True Link is a fantastic company doing important work for people who don’t normally have good options. Amazing product and everyone I’ve interacted with has been caring, kind and very helpful.
Lifechanging
This product is so incredible and the team is so wonderful. Thank you for taking such good care of me and my family
