Painful
Successfully submitted one claim for one of my cats, then when submitting for another cat with the same vet clinic it wouldn’t accept the postal code and didn’t give the option to create a new one. I already used the same postal code for the first cat.
It doesn’t recognize it and you can’t move forward at all.
Good but laggy
Horrible Technology
This problem forces me to have to submit invoices through the website which is also very slow and requires you to answer the same questions about your pet every time (has this pet ever been insured by another company) which is ridiculous!
There are other good pet insurance companies out there and given the technology issues this one has I’m considering going with a different company.
Response from developer
Hi there, Thank you for trusting us with your kitties’ medical coverage over the years. We hope all of you are doing well! Our team is working to improve your mobile experience, and we appreciate your feedback. In the meantime, we’re here to help 24/7 and we’d like to offer any support we can. Please call us at (855)210-8746 or chat with us online any time. Take care, The Trupanion Team
Was great but then…,.
Response from developer
Hi there, Thank you for your feedback. Our team is currently working on improvements to your mobile experience. In the meantime, please know you can submit invoices through your online account by logging in using a browser on your phone, tablet, or computer. We’re always available if you have any questions, and we’d love to provide any help we can. Please call us at (855)210-8746 or chat with us through your online account any time! Take care, The Trupanion Team
