Two factor sign in every time???
Changing to one star.
You have to sign in every time you open the app with two factor authentication. Totally ruins the point of having an app instead of the website.
You have to sign in every time you open the app with two factor authentication. Totally ruins the point of having an app instead of the website.
Been great but broke
I have used the app for years but when I went in this morning to access something, it literally would not log me in. Tried email code about 4 or 5 times and once code was entered, it just hung up. I tried texting code, never got it. I tried phone call and when I went to say call me it was greyed out. I finally just opened the website and was able to get logged into my account. Please fix the app!
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Bait-and-switch on senior pet owners
I have been a paying customer with Healthy Paws for nine years since my dog was a puppy. Now that he is 9 years old and needs coverage the most, they have continuously increased my monthly premium (now over $100/mo) while automatically downgrading my coverage from 80% to 70% and doubling my deductible to $500. Raising prices while cutting coverage on loyal customers with aging pets is terrible business. Buyers beware once your pet reaches senior age.
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Lousy
This is the worst app. They did not observe how other apps work and how individuals naturally think and use key strokes. I end up hitting cancel when I want to continue. Additionally, I need to sign in to see my claim statement via multiple steps including validating my account on repeat. There is a lot of room for improvement, but this entire company has gone down hill. They were amazing when I joined 10 years ago, but cutting the amount I can get refunded because my dog is old and now cheaping out on an app, is frustrating.
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Impossible to log in
For what they charge monthly one would think they have the funds for reasonable infrastructure.
