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Healthy Paws App

Healthy Paws App

For incredible pet parents

454 ratings
215 reviews
🌟 Lifestyle
💰 Finance
Free

Details

  • Released
  • Updated
  • May 14, 2014
  • August 21, 2026

Features

Developer

Healthy Paws Pet Insurance
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Healthy Paws App video #1 for iPhone
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iphone
ipad
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Reviews summary↘︎
⭐215
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📝8+ tags
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🔄6+ apps
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❓5 answered
FAQ↘︎
📦~ in 2 months
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About

Easily submit pet insurance claims by taking a photo of your invoice. Track claim status, manage your account, and receive important updates. Get reimbursed quickly for your pet's veterinary care.

✓Submit claims with photos
✓Check claim status
✓Manage account details
✓View policy messages
✓Update personal and billing info
✓Change reimbursement method
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What users say

Summarized from real user reviews of Healthy Paws App. Based on 454 reviews and a 4.4/5 average, it highlights the 6 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

  • 👍Easy to submit claims
  • 🚀Fast reimbursement
  • 💡Excellent coverage
  • 🐶Caring and responsive to pet's well-being
  • 👍Hassle-free experience
  • 💡Flexible policy options

Negative things

  • 🔼Significant premium increases over time
  • 🐛Unreliable app performance
  • 🔍Difficulty canceling policy
  • 🤔Inconsistent claim processing
  • 🔍Requests for redundant medical records
See all reviews

What's New in Healthy Paws App

5.9.727

August 21, 2026

We periodically make updates to improve your app experience. Here's what's new: • Important messages from Healthy Paws. When we have something time-sensitive to share, you'll see it when you log in. Tap to dismiss when you're done. • Updated contact and support information within the app. • Minor enhancements and behind-the-scenes improvements.

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User reviews

Most RecentHighest RatedLowest Rated

App is not great

I have no issues with the insurance coverage itself and my claims are processed timely. But the app is just awful. I shouldn’t have to log in externally with two factor authentication every single time I open the app. Use Face ID, like every single other app on the face of the earth (including every single one of my bank accounts). I should also be able to view the documents which were uploaded with each claim submission. Also, if I want to view an EOB from a recently completed claim - again - why am I having to externally 2 factor authenticate when I was literally just logged into the app 10 seconds ago. It’s ridiculous. The app really needs work, it is not user friendly with intuitive design at all.
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scameron21scameron21

Latest update won’t allow sign in

Opened the app to a notice that I needed to update the app, so I did. When prompted to sign in via Chubb there was nothing I could do to get the Sign In button to work - tried autofill password, tried typing it in myself. I went to the desktop site and signed in without issue, so this is a just an app issue.
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Scmoo777Scmoo777

It’s becoming too expensive

I’ve had Healthy Paws for about 6 years now, and it’s unfortunate that I’ll have to shop around for other more affordable alternatives, since Healthy Paws has become too expensive. They’re now profiting almost $1000/year for my 17lbs and most years I don’t get any reimbursement whatsoever. If I kept that money in a savings acct for medical emergencies with my small dog, it would be a better option, considering that every anniversary they keeping raising my premium by a lot.
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BCBP101BCBP101

Lousy app lousy company

We had been with Healthpaws for 15 years but just cancelled after they tried to increase our premium by 48%. I’m pretty sure they purposely make their app incredibly hard to use in order to make it harder to make a successful claim.
Mr_662Mr_662

Two factor sign in every time???

Changing to one star.

You have to sign in every time you open the app with two factor authentication. Totally ruins the point of having an app instead of the website.
Brent_Brent_
See 210 more reviews

User experience

🐞

Reported Bugs

3 issues

App crashes frequently

Bug

Login and claim submission issues

Bug

Inability to view claim details in app

Bug
✨

Requested Features

4 requests

Improve app stability and functionality

Feature

Provide more transparency on premium increases

Feature

Streamline cancellation process

Feature

Enhance customer service communication

Feature

FAQ

What does the Healthy Paws App do?

The Healthy Paws App allows pet parents to easily submit insurance claims by taking a picture of their invoice, eliminating the need for physical paperwork. It also provides features to check the status of submitted claims, manage your account, and view messages from Healthy Paws regarding your policy or claims.

How do I submit a claim using the app?

To submit a claim, simply open the app, navigate to the claim submission feature, and take a clear picture of your veterinary invoice. The app will then process this image to initiate your claim, making the process quick and paperless.

Is the Healthy Paws App free to use?

Yes, the Healthy Paws App is free to download and use for existing Healthy Paws pet insurance policyholders. There are no additional costs associated with using the app to manage your account or submit claims.

What kind of pet insurance does Healthy Paws offer?

Healthy Paws offers a top-rated pet insurance plan for cats and dogs that covers injuries and illnesses. This coverage includes new injuries and illnesses, emergencies, genetic conditions, and more, providing peace of mind for veterinary care.

Can I manage my account information through the app?

Absolutely. The Healthy Paws App allows you to manage your account by updating personal information, billing details, and even changing your claim reimbursement method. You can also view messages from Healthy Paws related to your claims or policy.