Trust Bank SG User Reviews

Name: Trust Bank SG
Rating: 4.75397 (252 reviews)

Trust Bank SG

TRUST BANK SINGAPORE LIMITED

💰 Finance

Customer Experience

Positive experience45.5% of reviews

Neutral18.2% of reviews

Negative experience36.4% of reviews

~ Based on 11 written reviews from the US App Store.

Is Trust Bank SG Safe?

Trust Bank SG appears safe based on user ratings. AppsHunter Safety Score for Trust Bank SG is 93/100.

This assessment is based on 252 user ratings, with an App Store average of 4.8/5.

Safety Analysis

93.2% of ratings point to a safe experience

3.0% of ratings suggest some concerns

3.8% of ratings point to a risky experience

~ Based on 236 App Store ratings for Trust Bank SG.

Is Trust Bank SG Legit?

Trust Bank SG appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Trust Bank SG is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Zero issues

Smooth going throughout. No issues. Quick to respond to your queries.

Jon Wain

a year ago

Response from developer

Hi Jon Wain, thank you for your kind rating! 💙 💜

Review

Excellent

Noreen Thu

2 years ago

为什么开不了户

说糸统出问题了解决一下

Li Zhongshuo

3 years ago

Response from developer

Hi Li Zhongshuo, we are sorry that you are experiencing this 😔Please do call us at 313-TRUST (313-87878) and we will assist you from there. Thank you once again for your feedback! 😊

Customer support is clueless

In my card details, the last full digits are covered with the word “copy” making it illegible. It’s not nice as it’s not available anywhere else - as you can imagine, that was a mad rush as I was paying online.
Above is an honest mistake from the app dev and I am totally fine. But when I filed this via in-app chat, suggesting this may be an app update thing and I am just giving you a suggestion, the response was a shocking question asking me if there’s Trust app update. I don’t know man, I see your app updates every few days, and you can go check on App Store yourself where your app has updates.

CCheng 2015

3 years ago

Response from developer

Hi RickieCC, we are extremely sorry to hear you had a bad experience 😔. Please feel free to let us know what you need help with, and we'll try our very best to help you! 😊💙

Compulsory Ads via Notifications

You must permit notifications to use any function of the app. The notifications are abused with daily advertisements (you cannot opt out as per support).

HonourKitten

3 years ago

Response from developer

Hi FairPrice Slave, you can contact us via chat or call from the app, or if that doesn’t work then call us at 313-TRUST (313-87878) and raise this request. We will be happy to assist! 😊💙

App not working

Keep getting this error message that something is wrong and is being fixed. Tried to delete app and reinstall and it says it still doesn’t recognize singpass…and to try again later…it has been more than 24 hours

Josucksu

4 years ago

Response from developer

Hi Josucksu, we are extremely sorry to hear you are facing problems 😔 For us to investigate your problem, please call us at 313-TRUST (313-87878). We will be happy to assist! 😊💙

Bad bad bad!

Now they block my account! Hello w@nker! Isn’t this my account my own way? Why do you have so many rules?!! My password has some repeat numbers… you forced me to use your way… now I can’t remember my password?!!

woofwoof75

4 years ago

Response from developer

Hi woofwoof75, thanks for the positive feedback and the suggestions- we will pass it on to our team! We are also working on foreign transfers and hope to launch it in future. 😊💙

Reliability

This is a digital bank without a physical banking facility. I tried to use my Trust debit card in my Apple wallet today for the first time after opening a saving account few days ago but was rejected. I tried to call the customer service using the Trust App contact option for urgent service but after 25 mins of patiently staying on the line, there was still no one picking up my urgent call. The voice on the answering machine kept saying Trust Bank is doing their best and asking for our understanding. There seems to be nobody at Trust Bank available for customer service to answer urgent calls. Few days ago I sent a message via the Trust App contact option but I still have not received the answers to my questions. This is worrisome. A digital bank provides services totally online. If I can’t reach anyone urgently from the bank, then is this digit bank even trust worthy in the first place?

MoneyDoomed

4 years ago

Response from developer

Hi MoneyDoomed, we are extremely sorry to hear you are facing problems 😔. We are facing extremely high call volumes, and the fastest way to reach us is to start an in-app chat and leave a message with the full details of your request, and our Customer Care Team will help you with it as soon as possible! 😊💙

Credit Card not issued yet

I applied using my SingPass a week ago.

After about one week, I’m still waiting for your credit card. I thought you said within mins of applying we can get a digital card?

Jon Wain

4 years ago

Response from developer

Hi Jon Wain, you can use your Trust Card immediately by adding to Apple Pay: open Apple Pay, and copy your Trust Card details (from the app) in to register. Then you can now use your phone to pay! Hope this helps! 😊💙