Inconvenience
The app has a lot of problems in its system. It is good that it has bring changes but that has caused inconvenience to the customers as well which is not at all granted. The new face verification has caused me immense trouble for two weeks.
Worst Banking App Experience - Face Verification Never Works
Very disappointing experience with the Trust Money app.
After updating the app, the face verification is completely broken. The camera opens, but it never captures my face and keeps showing “Verification Failed” every single time. I have tried repeatedly and even reinstalled the app several times, but nothing has worked.
On top of that, I am also unable to add my debit card. Even after entering all the correct information, the app keeps showing errors.
This is extremely frustrating, especially when I need urgent access to my account. A banking app should be reliable, but this app has wasted my time with constant verification and card-related issues.
If these problems are not resolved immediately, I will visit the bank tomorrow, withdraw all my money using my cheque book, and stop using this service permanently.
After updating the app, the face verification is completely broken. The camera opens, but it never captures my face and keeps showing “Verification Failed” every single time. I have tried repeatedly and even reinstalled the app several times, but nothing has worked.
On top of that, I am also unable to add my debit card. Even after entering all the correct information, the app keeps showing errors.
This is extremely frustrating, especially when I need urgent access to my account. A banking app should be reliable, but this app has wasted my time with constant verification and card-related issues.
If these problems are not resolved immediately, I will visit the bank tomorrow, withdraw all my money using my cheque book, and stop using this service permanently.
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Add Sonali Bank in NPSB
Sonali Bank should be added to transfer money through NPSB. Kindly add the Sonali Bank NPSB channel.
Balance
Since the new update, the Trust Bank app has become frustrating to use. You can no longer easily see your account balance — the only way is by going into statements and manually selecting dates. On top of that, the date selector barely responds properly on the touchscreen, making the whole process slow and inconvenient. A banking app should make checking your balance simple, not complicated. Please improve the usability in the next update
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Doesn’t show agreement while creating account
When I create an account, I put in all my info, then click send OTP, a window for agreement shows up with Agree and Disagree buttons, but it’s blank, white and there’s no agreement
