App is good
Took a while
Renewal
Easy and Quick to do online!!
Fingerprint capture does not work
The app gives the option to submit fingerprints. When I enter this option, it asks for access to the phone camera. However, the UI just goes all black with a blank white button.
Nexus renewal
Very simple on-line process
Needs Dark Icon
Just needs a dark mode compliant icon. Great otherwise!
Trusted Traveler app
It was very clean and neat and easy to use
Trusted Traveller App Users are Second Class Citizens at IAD
CPB at Dulles (IAD) treats Trusted Traveller App users as second class citizens compared to other Global Entry passengers. The main Global Entry line was flying through and they made all the app users line up and wait forever for an agent to process is one by one. There were no agents available for the App users as they were all working on non-App Global Entry passengers. The whole point of the App is that I have already registered and told you if I am declaring anything. If you make us go one by one and ask, but just let normal Global Entry through without any engagement, what is the point of the app.
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User Friendly UIs
Help to correct input errors
Pastor NS
Excellent app and easy to follow instructions. Thank you for it.
Easy peasy
It simplifies a government process. What’s better than that?
User friendly
Renewing application was user friendly , let you know if there was an error and what the error was. Opportunity to review answers to questions and to update / upload needed documents .
Extremely poor
Horrendous. Am deleting from my phone instantly and most certainly won’t be returning to it. Thanks.
Poor Design
You should get the Remember Browser function to work or don’t offer it as an option.
Doesn’t work with successful device authentication and face recognition doesn’t work either.
Doesn’t work with successful device authentication and face recognition doesn’t work either.
Can’t take a photo
There is nothing wrong with this new app except that it’s almost impossible to use the capture photo. It took about 30 tries before it would accept a picture from the phone camera.
Ridiculously convoluted.
This app is the perfect example of government inefficiency. Circular, redundant, incomprehensible.
Global Entry
Great program. Saves time.
RFID scan to add passport!
After naturalization I needed to update my global entry with my new US passport. A month ago this was an eight week wait period for CBP to do it by email. I thought today, why not check out this new app. Turns out it allows you to RFID scan your passport and add it instantly to your global entry. That’s amazing!
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Arrgh! Who messed this up?
What a ridiculous update to the former Global Entry app (which can no longer be accessed). I can’t log in to this app as I’m on vacation overseas and don’t have access to my US phone number. I can’t receive a verification text and this really messed up app’s other verification process is Face or Touch ID. Great, except IT DOES NOT WORK! Hope I will have time to log in when I land back in US before I get to CBP.
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Easy-breezy
That was really easy to deal with it. Nicely done.
Missing class of admission
The old Global Entry app allowed users to see a list of their eligible classes of admission, and choose one from the app. Where did that feature go?
