Poor customer service and a shotty product
This device worked well for 3 months then stopped tracking. We replaced the battery with the exact battery that was in the device and it continued to not track. Every so often when we resync the device manually it downloads some of the data, but it is not accurate. I have been talking with customer service about my issues and they keep saying the exact same thing, it’s the battery, I have the wrong battery, even though I have told them I replaced the battery with the exact battery they keep suggesting I try.
Poor customer service and a shotty product apparently.
Poor customer service and a shotty product apparently.
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Idea is good
But the accuracy is eh and can we please get badges that kids would like not world pulses day. They won’t care about that stuff. How about some fund stuff. Like baseball or race cars or baby dolls. Or have it specific for each child by answering questions to figure out what they would want to work for.
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OMG!!!!!!!
This app has been a game changer for my daughter, she WANTS to brush her teeth now and she is soooo good about it. Genuinely the best app ever for kids who don’t like to brush their teeth or they lie about it DO RECOMMEND
Unimpressed
I’ve brushed my sons teeth the last 3 days and it’s recorded 1 brush. Waste of money!
Doesn’t sync properly
Two months since getting the trackers, I noticed that they were not syncing properly with my phone. After countless back-and-forth with customer service with me requesting a refund with me sending back the devices, I still don’t have a resolution. I plan to reach out to my visa credit card company to see if they can help since the product technically is under warranty, but they are not acknowledging the faulty syncing.
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Would be more helpful if it was in real time…
The mapping is dependent on brush orientation. This would be more helpful if it gave REAL TIME feedback to help kids know to get areas they missed before they are done brushing! Major design flaw. It also does no good to give badges for random days like national donkey day if they did not have a good enough score to get a badge outright. Please make this REAL time to actually help kids brush better while they are actually brushing!
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Update please
Please add a percentage tracker for active, passive, and interrupted chart. That way you can quickly see oh it’s mostly active. Our kid is a blend of green and yellow, but his yellow is basically not moving the brush because he’s distracted. Without percentages it makes it hard to tell if he needs to brush again sometimes
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Needs faster reponse
Be faster
Garbage
Buyer beware!! if you were stupid enough like me to buy one of these “Truthbrush’s” than you probably know already but, they are so poorly designed/built that you will be lucky if you get it to work once. The company is even worse. Very disappointing.
Almost but not quite amazing
Kids love this and it helps me keep track so much easier. Would love it if the timeframes for activity alerts could be in 30 min increments to help me know if they haven’t brushed their teeth by school or bedtime (which both fall on the half hour).
Great app to keep my kid engaged
I love the idea, does help with engagement, my son wants to brush his teeth just to get the "points" (i tem them the percentage are points) and the badges. However the badges could've been a bit more child friendly. Star signs means nothing to them, and some arrows and triangles? They like collecting, make it a bit more child friendly and u get them even more engaged.
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Does what it says; could be tweaked to be great
The tracker actually works. I’m amazed. That alone gets three stars.
The app is helpful and works. That also deserves three stars.
Thanks to the developers for making a helpful product that works!
What I would like to see to make it great:
- kid and parent profiles or app. As a parent, I don’t need to see the badges and it slows down me viewing how they brush. And unless I am in the room with them while they brush, they don’t see the badge (and that defeats the purpose of the hands-off tracking aspect) I don’t let my kids on my phone, especially in a bathroom (yuck) so they never see the badges. Please allow me as a parent to turn that off on my view. Please make a portal/profile for them to have on their devices to be motivated by the badges.
- I don’t understand the consistency or pattern of the badges. maybe badges could be themed for brush time, brushing quality, or times per day? And be consistent on when they are given (two kids brush “the same” in the app, but one gets a badge? That’s a letdown for one kid)
- I am so pleased with the ease of use with the physical tracker. But when it’s placed correctly, wet fingers can slip and click it off unexpectedly/unknowingly. Which results in “missed” brushings.
The app is helpful and works. That also deserves three stars.
Thanks to the developers for making a helpful product that works!
What I would like to see to make it great:
- kid and parent profiles or app. As a parent, I don’t need to see the badges and it slows down me viewing how they brush. And unless I am in the room with them while they brush, they don’t see the badge (and that defeats the purpose of the hands-off tracking aspect) I don’t let my kids on my phone, especially in a bathroom (yuck) so they never see the badges. Please allow me as a parent to turn that off on my view. Please make a portal/profile for them to have on their devices to be motivated by the badges.
- I don’t understand the consistency or pattern of the badges. maybe badges could be themed for brush time, brushing quality, or times per day? And be consistent on when they are given (two kids brush “the same” in the app, but one gets a badge? That’s a letdown for one kid)
- I am so pleased with the ease of use with the physical tracker. But when it’s placed correctly, wet fingers can slip and click it off unexpectedly/unknowingly. Which results in “missed” brushings.
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Some adjustments needed
The concept is great, and the actual tracking is really good.
But…changes are needed.
1. There needs to be a child lock option.
I would like to install the app on the kids’ iPad, but would need to have a ‘read only’ setting that’s pin locked. I want them to unlock badges,view their brushing, but nothing else. No ability to change settings.
2. Option to hide ‘pocket money’ or rewards option. Or at least make it more flexible - eg - reward granted only when brushing score is 95%+ for example.
We have no issue with getting them to brush, it’s the quality that varies wildly.
3. there needs to be more flexibility with goals.
We have a split family, and the kids are here 7 days a fortnight. But the days vary.
You only have the option to ‘mark them away’ - but do g allow for that to be on a recurring roster.
You also only allow for a goal to be either once or twice a day. I need to be able to do 7 days a fortnight.
4. A family scoreboard would be nice - the best brusher ranked in first place
Fix these things and you have a perfect app!
But…changes are needed.
1. There needs to be a child lock option.
I would like to install the app on the kids’ iPad, but would need to have a ‘read only’ setting that’s pin locked. I want them to unlock badges,view their brushing, but nothing else. No ability to change settings.
2. Option to hide ‘pocket money’ or rewards option. Or at least make it more flexible - eg - reward granted only when brushing score is 95%+ for example.
We have no issue with getting them to brush, it’s the quality that varies wildly.
3. there needs to be more flexibility with goals.
We have a split family, and the kids are here 7 days a fortnight. But the days vary.
You only have the option to ‘mark them away’ - but do g allow for that to be on a recurring roster.
You also only allow for a goal to be either once or twice a day. I need to be able to do 7 days a fortnight.
4. A family scoreboard would be nice - the best brusher ranked in first place
Fix these things and you have a perfect app!
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No kids interface?
I have some pretty tech savvy kids, they want to look at the app to see their own progress. However, if I download it on their iPads, it’s the same app that parents access. I cannot find a kids interface or user access roles. So if I let them into the app by themselves, they can see and change all the settings. Unless I’m missing something? Would be nice to have access roles for kids to see their analytics.
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Super great
The best
Trash
Worked great the first two times he brushed his teeth. Hasn’t worked since.
Motivates the kids
The badges you get every few days motivated my boys to brush their teeth daily and to do so for the full 2 minutes, they got very excited to open them, but eventually the badges stopped coming and my younger son lost interest. Now my older one gets a badge when he reaches a milestone every month or two and sometimes for a holiday. Idk if it’s set up like that on purpose but I emailed customer service and they never responded. Also the picture of the mouth with the red showing where you need to improve is cool, not sure how accurate it is bc it’s different every time for them but definitely a cool feature if it is accurate.
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Gamification at it’s best
It’s wonderful and both children and parents should love it and its surprising badges. my daughter has gotten two badges in a row and is really tickled pink. With a grading aspect it allows me to get my children excited about 100% scores.
How it track ur teeth
How does it track ur teeth prob location tracker on brush
Teeth tracking
It’s ok buuuuuuuuuuuuuuuuut how does it track ur teeth 🦷
