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TruVideo

TruVideo

by TruVideo, Inc.

82 ratings
34 reviews
💼 Business
📊 Productivity
Free

Details

Released
January 25, 2018
Updated
July 26, 2023

Developer

TruVideo, Inc.
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❓5 answered
FAQ↘︎
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About

Record, send, and track customer videos with this platform. Share narrated video messages with individuals who can't be present, ideal for various service industries.

✓Record videos
✓Send video links via email
✓Send video links via text
✓Track video engagement
✓Create customer entries
✓Upload videos to cloud
Show original description

What users say about TruVideo

Reviews of TruVideo are mostly negative: the Business app is rated 2.6/5 from 82 App Store ratings. What users like most: simple and easy to use, great for customer trust building. Top complaints: videos delete when screen shuts off/phone locks, inconsistent orientation changes. Summarized from real user reviews.

Positive things

  • 👍Simple and easy to use
  • 🤝Great for customer trust building
  • 🚀Speeds up authorization process
  • 💡Helps sell bigger jobs with visual proof
  • 😊Customers love seeing videos
  • 👍Useful for connecting with customers
  • 🚀Processes and uploads videos faster (recent update)
  • 👍Great tool for service departments
  • 👍Dedicated to helping service departments

Negative things

  • 🐛Videos delete when screen shuts off/phone locks
  • 🐛Inconsistent orientation changes
  • 🐛App crashes frequently
  • 🐛App freezes and closes
  • 🐛Login required every time
  • 🐛Sending videos is unreliable
  • 🐛App is buggy and a pain to use
  • 🐛Kills workflow and diminishes efficiency
  • 🐛Exits app when phone locks
  • 🐛Videos delete while on pause
  • 🐛Techs blame for issues
  • 🐛Not suitable for professional use
  • 🐛Makes users change phone settings
  • 🐛Mic cuts out at times
  • 🐛Updates remove features
  • 🐛Phone crashes during upload
  • 🐛App feels like a 10-year-old made it
  • 🐛Latest update won't load
  • 🐛Flipping camera while recording is bugged
  • 🐛Have to leave phone unlocked
  • 🐛Can't access other apps
  • 🐛More work for nothing
  • 🐛Changes shop atmosphere (no music)
  • 🐛Misinformed about cloud storage
  • 🐛Version 1.2.14 does not work
See all reviews

What's New in TruVideo

2.5.5

July 26, 2023

- Add banner with link to TruVideo Enterprise mobile application.

User reviews

Most RecentHighest RatedLowest Rated

trash

Can’t zoom, orientation changes inconsistently with actual orientation of phone, deletes videos when screen shuts off.
CComan334

Your lucky if it even works

While using the app sending videos is like gambling 1/100 times you’ll win better off using messenger. App doesn’t send videos half the time let alone even upload them. Has to be the worst app I’ve ever used by far not to mention makes you login in every time you use it I would give 0 stars if I could
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CCnwushdbe

Tru video sucks

Snap cell better
Jjfedski

Hate it

Videos delete out of no where
SGSo ghukk

Terrible.

Deletes videos if screen goes black. Also exits out of the app every time your phone locks.
FFghshab
See 29 more reviews

Developer apps

Bivo: 2nd Phone Small Business
Bivo: 2nd Phone Small Business

by TruVideo, Inc.

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(10)

Free
TruVideo Enterprise
TruVideo Enterprise

by TruVideo, Inc.

💼 Business

(57)

Free
CDK ServiceView
CDK ServiceView

by TruVideo, Inc.

💼 Business

(11)

Free
KMS Video
KMS Video

by TruVideo, Inc.

🔧 Utilities
Free
TruVideo Capture
TruVideo Capture

Secure video capture & uploads

💼 Business
Free
See developer apps

User experience

🐞

Reported Bugs

19 issues

Cannot zoom

Bug

Orientation changes inconsistently

Bug

Deletes videos when screen shuts off

Bug

App doesn't send/upload videos reliably

Bug

Requires login every time

Bug

App is buggy and difficult to use

Bug

App exits when phone locks

Bug

Deletes videos when on pause

Bug

App crashes frequently

Bug

App freezes

Bug

Phone goes dark and deletes video

Bug

Mic cuts out

Bug

Updates remove features

Bug

Phone crashes during video upload

Bug

App won't load after latest update

Bug

Flipping camera while recording causes upside-down video

Bug

Leaving app for more than a minute deletes progress

Bug

Cannot access other apps without losing progress

Bug

Version 1.2.14 has an error screen for Prospects

Bug
✨

Requested Features

4 requests

Re-implement zoom capability

Feature

Add more text effects (twirl, moving text)

Feature

Add more edit abilities (slow down frames, fade in/out)

Feature

Allow merging different clips without pauses

Feature

FAQ

What is TruVideo?

TruVideo is a video platform designed for recording, sending, and tracking videos. It allows users to create customer entries, record videos, upload them to the cloud, and then share links to these videos via email or text message.

What are the key features of TruVideo?

Key features include the ability to record one or multiple videos, upload them to the cloud, and send links to these videos through both email and text messages. It also allows for the creation of customer entries and tracking of video engagement.

Is TruVideo free to use?

The provided information indicates that the app itself is free. However, it explicitly states that the app must be used in conjunction with a TruVideo customer account, implying that account access may involve costs or be part of a business service.

Who can benefit from using TruVideo?

This app is effective for sharing narrated video with individuals who cannot be physically present. It is particularly useful for markets such as automotive service and sales, pest control, insurance claims, real estate, and home inspections, among others.

What devices is TruVideo compatible with?

The description specifically mentions the TruVideo iOS app, indicating compatibility with Apple devices running the iOS operating system.