Complete Scam!! Avoid at all costs
Scammers run this company to charge as many service and late fees to honest customers. They need to be held accountable.
App took over 10 days to take my payment, I tried calling and paying over the phone but then more service fees are added. TEP would say my payment went through. I took screen shots etc of both the app and my bank to show them. After the third time TEP blocked me from using the app, I tried calling and instead of assisting me in resolving the issue, they spent 20 minutes yelling at me how I should get a new bank, and then went on to restrict my account from using any other payment other than cash.
Unfortunately, they run a monopoly on power so unless customers want to sit in the dark, locals have no other choice but to be taken advantage of and treated like dirt. Avoid living in Tucson if you are able.
App took over 10 days to take my payment, I tried calling and paying over the phone but then more service fees are added. TEP would say my payment went through. I took screen shots etc of both the app and my bank to show them. After the third time TEP blocked me from using the app, I tried calling and instead of assisting me in resolving the issue, they spent 20 minutes yelling at me how I should get a new bank, and then went on to restrict my account from using any other payment other than cash.
Unfortunately, they run a monopoly on power so unless customers want to sit in the dark, locals have no other choice but to be taken advantage of and treated like dirt. Avoid living in Tucson if you are able.
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Amazingly bad
Hopelessly bad. I’m sure that I know my own name , SSN, and address but I can’t get past the signup page.
Useful app
The app is good. Easy to see daily usage details. Outage reports on the map are easy to track.
Interface
The app has terrible interface, links that aren’t actually links, phone numbers that you can’t even click to call as intended because it puts in a number for another country. Lack of payment options or information if you are doing anything other than paying through the app. Frustrating to use in all aspects.
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Unusable
App is bugged to the point of not opening. Haven’t been able to use this app for months. Deleted and redownloaded several times, etc, nothing works. App is just broken, and they don’t seem to care to fix it. Won’t let me put 0 stars
Out dated
App is old and won’t let me sign in with my username or change my email or password grrrr
Good features, bad service
I like how it’ll breakdown my usage and some other features, but the app has been out of service for days when I need to pay my bill! I’m literally trying to give them money and the app doesn’t work.
Unable to login
I tried logging in with the app. App claims it can’t find my valid email as a customer. Changed password, still doesn’t let me log in. This app is horrible. Needs to be fixed and maintained properly. There is no reason for this app if it doesn’t work properly.
New update brings many enhancements
4.0.0 brought some great updates. App works for what it is intended to do.
HORRIBLE
They are selling out the people who pay them to allow an AI corporation in to ruin our water. Corrupt company
Bad app
Clicking on things gets you nowhere. For example “ efficient home” program, clicking on “ learn more “ gets me nowhere. It’s not really a useful app, just a page with same thing you get on a web…
App not working
Unable to access the home, energy report for nearly a month.
App not working
I registered my account it keep saying not matching even all informations are correct. This app is useless !
Terrible
I don’t understand why there hasn’t been an update on this app. I have an account but it keeps giving an error that I don’t have a login.
Just loading
It’s been DAYS of me trying to see my account with just a loading screen and nothing more. Tried everything, even restarting my phone and deleting my app but nothing. Please don’t issue an app to pay bills if it’s not going to work half the time.
Poor app
I’m sure this app would be better if I could create an account. It doesn’t even give me the option to use my account number.
App fails to sign in with Face ID and doesn’t let you use a password manager to fill password
App is poorly designed it fails to sign in with Face ID and doesn’t let you use a password manager to fill in your password, you can’t even copy and paste it. So if you have a long password, good luck signing in every time to pay your bills, you’re better off using the website to pay.
Let me sign up with my account number!
It’s impossible for me to register my account through the app. You have to type in your address and hope it matches whatever they have you registered for in order to sign up. WHY CANT I USE MY ACCOUNT NUMBER THAT I ALREADY HAVE?!
Practical
The app it’s so easy to access with face recognition. No need to mail or drive around to find a payment process store. With this app I am able to see all the essentials of my account and balance. Being able to make arrangements when needed it’s great. I love to get notifications during monsoon season when my neighborhood has power outages.Definitely, it will benefit from having one time payment option to pay a balance with my credit card not just my bank account.
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Terrible
Can’t log in on the app but on my computer it’s fine. How is this app so bad?
