Easily book flights, manage your travel plans, and access essential flight information. Check in online, download boarding passes for offline access, and book extras like luggage or rental cars.
What We Love
- ✈️ Reliable airline service and flight operations
- 👍 Easy booking and reservation process
- 📱 Practical app for travel information
- 🌍 Good value for international travel
- 😊 Friendly and welcoming crew
Room to Improve
- 🐛 App frequently crashes and displays errors
- 🌐 Language settings default to Dutch/French and revert repeatedly
- ❌ Booking retrieval fails with 'unsupported' or 'cancelled' messages
- 📵 Check-in functionality broken or redirects to non-functional web pages
- 🔗 Mobile ticket download links don't work
- 🚫 App incompatible with bookings from certain TUI websites (e.g., tui.co.uk)
- 📍 Airport selection limited - missing UK airports
- 🔐 Difficult to retrieve reservation numbers within app
- 💬 Poor customer service responsiveness via email and phone
- ⏰ Online check-in unavailable 48 hours before departure
- 🎫 Boarding pass retrieval unnecessarily complicated
- 🔄 Inconsistent data display based on user region/country selection
