TXU app works like their phone services they sucks
The TXU app works exactly like their phone services. They suck.
The newest app shows the grid usage and the solar to grid information.
The new information in the app is greatly appreciated.
Needs work
It’s nice you can check your bill/usage and pay on the app. However there is no way to contact customer support on here when there is a problem.
TXU Energy
I’ve had zero issues using the app and it’s super convenient to make my payments and the prices are what keep me with TXU as long as they continue to give very competitive rates I will never leave, I’m extremely satisfied!
Keeps showing error
When biometrics is turned on it works for the first few attempts but then is says something failed and you have to log in with password again.
Terribly hard App to use!!!
Awful
Not dependable
Doesn’t work half the time!
Expensive
Ridiculous expensive
Frequently doesn’t work.
This is the worst app I have ever used. It consistently forgets your biometrics for simple and quick login. You have to change your password just to see your usage. TXU also sends messages stating your next month bill will be between 100.00 and 500.00 and the bill is always 500.00. Do not use this app.
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App
The App doesn’t work and doesn’t recognize password or username. I have to consistently go to the website.
MMM
We are very satisfied with this company never had an issue my bill is always lower then what I would pay with other companies .
App barely works
Please fix the app!!! It never works when you need it to and it it so glitchy.
Awful
Most frustrating app ever. It still hasn’t gotten any better.
Horrible App
The app is very slow and sometimes nonresponsive. App has consistently closed just after trying to sign in.
DETEST THIS AWFUL APP
I HATE THIS APP. Why does it suck so bad? Beyond frustrating. It’s been years and I legitimately am thinking of switching companies just because of this.
TXU customer
The app is not user friendly. You cannot have an online chat and offers no help for elderly or SNAP/Medicare assistance
Customer
Extremely not user friendly trying to add payment method keeps going to the main page and opening area to input info
No good
No good to expensive n higher every month
Doesn’t work
Can’t create an account, seems buggy and not secure.
Great app, predatory services
Be warned when signing up for this electrical provider. When I first signed up it was shown that I was suppose to pay for services from June 2025-June 2026. Somewhere in early May of 2026 they sent me only an email saying that my services will now be on a month-to-month plan. If you're going to switch plan you should at least let the customer know what is the best means of reaching them. During the month of May I was extremely busy setting up moves to a new apartment and I was constantly bombarded with emails from the new apartments and other services for it as well. So it was a very easy thing to miss. If they would've just called me as I preferred, I could've caught this. So, as a result, electricity was running throughout the entire month of July of this year and was slapped with a $220 bill. I called to negotiate and after that call they bumped my bill up to $330. I tried to call and negotiate again, and they told me there was nothing they can do. Spare yourselves the headache and find a more honest energy provider.
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