Horrible
How can it be so difficult to build a functional application that has a WORKING facial recognition? It works perfectly for the iPhone, Chase, USAA, CITIBank, Fidelity, State Farm & a dozen other apps I routinely use, and the ONLY app the has an issue with constantly kicking me out and forcing a password login, is TXU! It’s 2026, not 2014. Hire a kindergarten that knows how to code. This is ridiculous!
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TXU employees
Are true to their word, what they say they can help, they make sure they get it done as fast as possible.
Outage display info
Would be helpful to display outage info - est. time, etc
App only works 10% of the time
Absolutely hate this app. And txu punishes people that use less than 1000kw with ridiculous rates and then doubled the bill when going over that threshold 3 months of the year
Logging In
It won’t accept my password so I updated my password and it tells me it can’t update at this time. It has been doing this to me for months.
Don’t use
App hardly works. Their service and customer service is abysmal.
My experience
This app is so useful it saves me a lot of time and energy when playing light bill, best way to pay and save time definitely recommend 100%
Frequent log in issues
Every other time I try to log in, it shows invalid password
Support
All support numbers go straight to voicemail and no emails are provided. It makes cancelling impossible when you move. I still have not found a way to get in contact with TXU support. Even the numbers on their website are not working
TXU app works like their phone services they sucks
The TXU app works exactly like their phone services. They suck.
The newest app shows the grid usage and the solar to grid information.
The new information in the app is greatly appreciated.
Needs work
It’s nice you can check your bill/usage and pay on the app. However there is no way to contact customer support on here when there is a problem.
TXU Energy
I’ve had zero issues using the app and it’s super convenient to make my payments and the prices are what keep me with TXU as long as they continue to give very competitive rates I will never leave, I’m extremely satisfied!
Keeps showing error
When biometrics is turned on it works for the first few attempts but then is says something failed and you have to log in with password again.
Terribly hard App to use!!!
Awful
Not dependable
Doesn’t work half the time!
Expensive
Ridiculous expensive
Frequently doesn’t work.
This is the worst app I have ever used. It consistently forgets your biometrics for simple and quick login. You have to change your password just to see your usage. TXU also sends messages stating your next month bill will be between 100.00 and 500.00 and the bill is always 500.00. Do not use this app.
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App
The App doesn’t work and doesn’t recognize password or username. I have to consistently go to the website.
MMM
We are very satisfied with this company never had an issue my bill is always lower then what I would pay with other companies .
