Awful
Most frustrating app ever. It still hasn’t gotten any better.
Horrible App
The app is very slow and sometimes nonresponsive. App has consistently closed just after trying to sign in.
DETEST THIS AWFUL APP
I HATE THIS APP. Why does it suck so bad? Beyond frustrating. It’s been years and I legitimately am thinking of switching companies just because of this.
TXU customer
The app is not user friendly. You cannot have an online chat and offers no help for elderly or SNAP/Medicare assistance
Customer
Extremely not user friendly trying to add payment method keeps going to the main page and opening area to input info
No good
No good to expensive n higher every month
Doesn’t work
Can’t create an account, seems buggy and not secure.
Great app, predatory services
Be warned when signing up for this electrical provider. When I first signed up it was shown that I was suppose to pay for services from June 2025-June 2026. Somewhere in early May of 2026 they sent me only an email saying that my services will now be on a month-to-month plan. If you're going to switch plan you should at least let the customer know what is the best means of reaching them. During the month of May I was extremely busy setting up moves to a new apartment and I was constantly bombarded with emails from the new apartments and other services for it as well. So it was a very easy thing to miss. If they would've just called me as I preferred, I could've caught this. So, as a result, electricity was running throughout the entire month of July of this year and was slapped with a $220 bill. I called to negotiate and after that call they bumped my bill up to $330. I tried to call and negotiate again, and they told me there was nothing they can do. Spare yourselves the headache and find a more honest energy provider.
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Terrible
Terrible. Expensive.
Only 2 stars LOL
STAY AWAY! When was the last time you did business with an app rated 2 stars? Don’t do it. Pick a different electric company. If they won’t invest here, they won’t invest in your customer experience anywhere. No dark mode app icon. Can’t update payment method. Shows the wrong plan on My Energy. Can’t even show me my correct plan. Are you serious rn! It don’t even fill the full iPhone screen on the new bigger iPhones. The most basic app stuff. Insanity.
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statement ready, pay app not
title says it all.
bad app
always having issues txu it self is just a bad company in general
Stay as far away as possible
Terrible company. They will try and manipulate your words even when. You have a clear recording. Stay as far away as possible. If negative star where possible it would give -5 stars.
Great App
Loads easily. No issues in navigating through menu options. Very informative as to usage patterns.
Deletes Info
I’ve tried to pay my bill multiple times over the last few days, the amount I owe is there, but when I go to make the payment all the banking info is no longer there and the app will not let me add it back in. And I’ve had to change my username and password multiple times, due to the app losing the communication/info. I’ve had TXU for many years, but this is getting to be exasperating.
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App not as good as it used to be
The app used to show more and give better options. This appears to try to hide info. Very expensive also.
App very unstable. Frequent glitches
App very unstable. Frequent glitches
Ecard
Horrible e-card
Messed up
App needs work. Won’t stay on payment page just skips it and can’t make payments on line through the app.
Please Fix App Algorithms for Data
First bill has been paid. Usage history, current & past, should be visible, but it’s not.
This app would be great if it functioned as intended.
App developer should be revising the app based on user/client feedback.
This app would be great if it functioned as intended.
App developer should be revising the app based on user/client feedback.
It’s not working on Sunday!!!!
I’m trying to pay my bill. I click to pay my bill, and that screen flashes for a second, then it just shows how much I owe. There is no way to pay the bill from that second screen. I guess it’s messing up. I’ll try tomorrow. Annoying!!!
