Biometric suuuuuuuuuuuuuuucks
Why is there a biometric option to sign in if IT CONSTANTLY TURNS ITSELF OFF AND DOESNT WORK?!?!?!?
Very hard to navigate
Very hard to navigate
Not working
Always need multiple logins and mostly down
Not working
Im trying to add a new card payment and it doesn’t let me all it says Error Failure to add card. Please verify the information is correct.
The Best
This is the best energy company that I have dealt with. This company doesn’t raise your rates for now reason and when you commit to a plan it remains the same through the contracted time.
NEEDS WORK…TODAY!
So, explain to me why I have to manually sign in (EVERY TIME) after I’ve already enabled biometrics?
What was once an effective app. has now been reduced to a beta level, embarrassment. 🫤
What was once an effective app. has now been reduced to a beta level, embarrassment. 🫤
Bad communication
Do not notify when bill due, only when your disconnection notice comes
Smart Meter
A little over a year ago, I could look up which appliances were used the most energy. At some point, that was feature was removed.
Now I am trying to locate this feature in the website (as I was told by an associate) and cannot figure it. It was very useful; I could make any necessary adjustments before the bill was sent to me. I sent an email to TXU inquiring about assistance and am currently waiting for a response.
Is there any way to replace it with something similar or put it back?
Thank you
Now I am trying to locate this feature in the website (as I was told by an associate) and cannot figure it. It was very useful; I could make any necessary adjustments before the bill was sent to me. I sent an email to TXU inquiring about assistance and am currently waiting for a response.
Is there any way to replace it with something similar or put it back?
Thank you
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Horrible
How can it be so difficult to build a functional application that has a WORKING facial recognition? It works perfectly for the iPhone, Chase, USAA, CITIBank, Fidelity, State Farm & a dozen other apps I routinely use, and the ONLY app the has an issue with constantly kicking me out and forcing a password login, is TXU! It’s 2026, not 2014. Hire a kindergarten that knows how to code. This is ridiculous!
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TXU employees
Are true to their word, what they say they can help, they make sure they get it done as fast as possible.
Outage display info
Would be helpful to display outage info - est. time, etc
App only works 10% of the time
Absolutely hate this app. And txu punishes people that use less than 1000kw with ridiculous rates and then doubled the bill when going over that threshold 3 months of the year
Logging In
It won’t accept my password so I updated my password and it tells me it can’t update at this time. It has been doing this to me for months.
Don’t use
App hardly works. Their service and customer service is abysmal.
My experience
This app is so useful it saves me a lot of time and energy when playing light bill, best way to pay and save time definitely recommend 100%
Frequent log in issues
Every other time I try to log in, it shows invalid password
Support
All support numbers go straight to voicemail and no emails are provided. It makes cancelling impossible when you move. I still have not found a way to get in contact with TXU support. Even the numbers on their website are not working
TXU app works like their phone services they sucks
The TXU app works exactly like their phone services. They suck.
The newest app shows the grid usage and the solar to grid information.
The new information in the app is greatly appreciated.
Needs work
It’s nice you can check your bill/usage and pay on the app. However there is no way to contact customer support on here when there is a problem.
