Bank
Good
Password
I have to reset my password every single time I use this app. It’s absolutely insane. All because it won’t save the facial scan and it won’t save the password. Terrible app.
Online activity
I’m happy that the online services perform well, I wish the facial recognition was better.
Great bank. Great app
Love the ease of use for this app. The bank is wonderful and very friendly to deal with. Highly recommend.
Substandard quality
Constantly crashes, glitches, and or makes you confirm identity through text messages… freezes frequently. A complete joke of an app for a bank that is already mid tier at best
Works…barely
App loading after login can be very slow and has lots of network connection issues whether connected to wifi or data.
Typically I have to open the app 2-3 times to check charges, deposit checks. Overall it does do what it is supposed to do but is buggy.
Typically I have to open the app 2-3 times to check charges, deposit checks. Overall it does do what it is supposed to do but is buggy.
Takes so long to transfer
takes a long time to do a transfer. You wait forever for the info to come through
UCB online
I use the online system all the time , whether to pay my bills or transfer money from one acct to another and it’s very easy to navigate UCB’s online system. If I have to go to the bank all the employees from the tellers to the bankers are all extremely nice and helpful!!UCB is an excellent bank.
fraud
i received a check that i was up front with them about. they threaten to cancel my account saying i committed fraud. i did not commit any fraud
Favorite Bank
Customer Service is outstanding.
Mobile Deposit
So fast, so easy! Great feature!
Awesome
This is the BEST BANK!!! They have always been on their promises!! I’ve had a few close calls with fraud and always on top of it!! They do and have always put us customers first!! Appreciate you always!!
Makes life a little easier
This app has saved us so much money over the years! It’s an easy way to keep track of our accounts and sends me a text message if an account gets below a certain amount, thus saving me from getting an overdraft or automatic transfer. And I can make transfers between accounts or pay extra on a loan any time of the day or night.
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Great people
They have always been super to me and very friendly. When I have had a problem they have helped me
Helpful
So nice to have the easy to do everything by your phone
So convenient
It’s so convenient and easy to use!!
Bank app
They seem to have a lot of problems with the app I think they need to upgrade to a different app like what Chase uses
Very User Friendly!
Easy to use app. Quickly updates balances on all accounts. Zelle is such a useful feature between my wife and I!
Convenient
Managing my account and payments when traveling away from home.
Very limited
Limited options, it’s not very efficient.
