Ultium PowerUP User Reviews

Name: Ultium PowerUP
Rating: 1 (1 reviews)

Ultium PowerUP

General Motors

🔧 Utilities

🌟 Lifestyle

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Total failure

Yeah I reinstalled it still crashes on start

marianne nix

6 months ago

Response from developer

We understand how frustrating it can be when the app isn’t working, Marianne. Our team would like the opportunity to assist with your concerns and get your app up and running again. To get started, please send us an email with these details to socialmedia@gm.com and “ATTN: Ultium PowerUP app/marianne nix” in the subject line. We hope to hear from you soon. ~Audrey

Total failure

App crashes on start

marianne nix

8 months ago

Response from developer

Hello, Marianne. At this time, we kindly ask that you uninstall/reinstall your mobile app. This will ensure that you have the latest, most up-to-date version of the app installed. If this does not resolve your concerns, please email socialmedia@gm.com. We would be happy to look further into this on our end. ~Jordan

Won’t add to GMC app

Charger is installed and paired with the Ultium app. But when you attempt to add it to the MyGMC app, it tells you to add with the Ultium app and you’re stuck in a loop.

Chob

a year ago

Response from developer

We understand how frustrating it can be when the app is not operating as it should. As an initial troubleshooting step, please uninstall/reinstall your app. If you continue to have concerns after that, email us at socialmedia@gm.com with "ATTN: Ultium PowerUP APP/Chob" in the subject line so we can assist. ~Alyssa

Super basic

The app only has 2 features. Brightness adjustment for charger lights and adjustments to power output to vehicle.

Jadenkc

a year ago

Response from developer

We appreciate your honest feedback regarding your app experience and have documented your sentiments for further review. If you have any additional questions or concerns, please feel free to email us at socialmedia@gm.com with “ATTN: UltiumPowerUP app/Jadenkc” in the subject line. We’re always happy to help. ~ Jack

Dumb charger and software

Needs to interface and report to other software and hardware to allow control of charging and to report data

rgmichel

a year ago

Response from developer

Thank you for sharing your thoughts regarding the charger and software interface. We appreciate your feedback and have documented your sentiments for further review. Should you have any additional questions or concerns, please feel free to reach out to us via email at socialmedia@gm.com, including “ATTN: Ultium PowerUP app/rgmichel” in the subject line. We’re always here to assist you. ~Charly

Pretty blah app

For the price of the Ultium Level 2 charger, I expected it to be more than just a “dumb” charger. There’s no stats, no how much electricity was used, no start/stop time. Nothing. The charger is even hooked up to my WiFi and gets great signal but not even sure what’s the point of it even using WiFi if it doesn’t tell me anything. It seems it’s just for GM purposes only. I hope that there’s a way that GM could do an update over WiFi to gives us some sort of functionality and stats.

smrivera3

a year ago

Response from developer

We understand how frustrating it can be when the app isn’t working. Our team would like the opportunity to assist with your concerns and get your app up and running again. To get started, please send us an email with these details to socialmedia@gm.com and “ATTN: smrivera3” in the subject line. We hope to hear from you soon. ~ Ashley

App is awful

I am going to have to agree with the other reviewers that this app is only good for setting up the charger. Even the connection to the vehicle apps tell you nothing except that the vehicle is charging and when it will stop. No stats on electricity usage or anything else that will help you to manage the cost of your EV lifestyle. The planning tools are there but are not simple and user friendly. This is a miss on what could be a very efficient linkage between vehicle, charger and human.

Tecistoo

a year ago

Response from developer

Thank you for your review. This is certainly not the experience we want you to have with the app. When you can, please send us an email with more details to socialmedia@gm.com and “ATTN: Ultium PowerUP/Tecistoo” in the subject line. We would like to look into things further with you. ~Jada

Great Charger, Useless App – Did GM Forget to Hire Developers?

The Ultium PowerUp+ charger delivers solid speed, no complaints there. But the app? It’s basically vaporware with a login screen. It asks you to connect to WiFi to avoid re-pairing—then makes you re-pair every single time you open it. That’s not a bug. That’s a failure of basic product management.

Functionality is laughable. You can adjust the electrical current output, and… that’s it. No charge speed. No session tracking. No kWh used. No scheduling. No smart integrations. For a company selling six-figure EVs, this bare-minimum software experience is borderline insulting.

There’s so much potential here—GM just needs to stop phoning it in and actually assign some real developers to this thing. Right now, this feels less like “Ultium PowerUp+” and more like “Beta Access to a Science Fair Project.”

stmcclain

a year ago

Response from developer

We're saddened to hear of your frustrations to the Ultium PowerUp app. GM is continuously hard at work exploring new ways to improve the application's overall experience. Nonetheless, we'd like to learn more to the difficulties you're having to assist best. Please send an email to socialmedia@gm.com with "ATTN: PowerUP/stmcclain" in the subject line. We look forward to your outreach. ~Jordan

Useless, can’t setup charger

App just crashes, tried on 2 phones. Unable to setup charger and charge my vehicle leaving me stranded. GM supports suggestion was to get vehicle towed to another charger. What a joke.

Matt_B100

a year ago

Response from developer

This is not what we want to hear, Matt, and our team would like to learn more. Please send an email to us at socialmedia@gm.com with the subject line "ATTN: myBrand app/Matt_B100" so we can further help. ~ Ashley

Why pairing every time ??

May I know why every time I open the app it forces me to pair again?
I thought the app will open on charging settings!
Why do I have to change settings every time instead of saving it?

HagagiaEV

a year ago

Response from developer

Our team understands how frustrating it must be to constantly go through the pairing process. When you have a moment, please reach out to us by emailing socialmedia@gm.com so we may learn more and assist. ~London

Please upgrade or solve the problems this app is completely garbage it’s not working

Please upgrade or solve the problems this app is completely garbage it’s not working added ultium power up many times but after completing every single attempt it’s ask to connect over again

Toor is king

a year ago

Response from developer

We're sorry to hear about the difficulties you are experiencing with the app. Our team asks that you uninstall/reinstall your mobile app as an initial troubleshooting step. If this does not resolve your concerns, please email socialmedia@gm.com. We would like the opportunity to assist you further. ~Jordan

Useless

Why this app exists? Does nothing and you have to set up the app every time you get in the app. This makes GM look bad!

2 years ago

Response from developer

We would like to learn more about your experience so that we can look into this further. When you are able, please send us an email at socialmedia@gm.com to get started. -Jordan

What good is this app?

I love my charger . I paid great money to have an app that actually tracked stats .
With this app it does nothing.
Cheaper chargers have apps that show you how long you’ve charged and the stats to everything. With this app GM is dropping the ball.
Once the app is updated and user friend I will revise my review but until then this is a 1 star for the app . 5 star for charger .

Dc_nike

2 years ago

What is this?

There is not really anything in this app. It doesn’t remember your charger, connecting it to WiFi does absolutely nothing. Doesn’t give details on if it’s working.

gamer t 999

2 years ago

Response from developer

Thanks for your review. This isn’t what we hope to hear. Rest assured, our team is always hard at work finding ways to improve our app. ~Charly

Worthless

This app does absolutely nothing. What is the purpose of even connecting the charger to wifi when it doesn’t give you any information about what’s going on? Literally nothing and worthless.

Djone313

2 years ago

Response from developer

We are sorry to hear that you have had a negative experience with the app. Our team would be happy to look into this. To get started, email us at socialmedia@gm.com with more details. -Jordan

Will not connect any longer

Used to connect. Will not find charger. Deleted app, reinstalled, checked bluetooth, wi fi, restarted phone, tried a different phone, just does not work.

Bueler

2 years ago

Response from developer

Thank you for providing the troubleshooting steps you have already taken. Moving forward, we'd like to take a further look into things on our end and assist. Please send an email to us at socialmedia@gm.com with the subject line "ATTN: Ultium Charge 360/Bueler" so we can help. ~Helen

First time user

I’m having issues to open the app, it just blink and close once I open it.

FAC68

2 years ago

Response from developer

Sorry for the difficulties you've been experiencing. As an initial troubleshooting step, we recommend uninstalling/reinstalling your app to ensure you have the most recent version. If you continue to have trouble, please email socialmedia@gm.com with "ATTN: Ultium Charge APP/FAC68" in the subject line so we can assist. -Jordan

The most basic of basic

The app lets you adjust the charge rate. That is literally it. Nothing else.

Brad011

2 years ago

Response from developer

We appreciate your feedback and will document for our internal departments. -Jordan

How do I unpair from Ultium app

I downloaded the Ultium powerup app, paired the device and prepared for my future unknown EV.
Everything works perfectly. However, now I have a Chevy Ev and I would like to pair this to my Chevy app, but when I try, it tells me the charger is paired to another account.
I would like to delete the Ultium app and have one combined Chevy ev app.
Therefore, I need to know how to unpair this from the Ultium PoweUp app so I pair to myChevy app.

Dirk NYC

2 years ago

Response from developer

Hey, Dirk. Please know that if you have any questions, you can send us more details via email to socialmedia@gm.com and “ATTN: myChevrolet app/Dirk NYC” in the subject line. We'd be happy to review things with you. ~Yaritza