Incorrect sleep tracking
The ring does not correctly detect when I go to sleep, which makes the sleep data inaccurate. I contacted customer support, but unfortunately they were unable to resolve the issue. Very disappointing for such an expensive device.
Targeted and Useful Data
This APP is truly wonderful,provides meaningful and usable data. Service is also one of the best I have seen.
Awful quality👎🏻
The ring itself does very poor job - the data is often inaccurate and missed. The app isn’t handy, counterintuitive and lacks handy features. AI is just nonsense. Worst fitness item I’ve ever had.
Response from developer
Hey! We're here to help. Could you please connect with us directly via email at ultrahuman-care@ultrahuman.com and mention your Ticket Id: 85884073? This will help us review your case in detail and get this resolved for you as quickly as possible.
Not sold in the US
I did all the research and right at time of placing order the AI tells me the item is not sold in the US. This would be really helpful to disclose when the website specially has an area for the US. Very frustrating.
terrible customer service, ring only works half the time
I have had the ultra human ring now for a little over a year and when it works it’s great. But it works about 50% of the time on a good day. Customer service is just a bot who will give you no answers, they spew out the same response no matter what I say or ask. It is impossible to get a hold of a real person with customer service I’ve been trying for weeks. Started with ultra human becuase it was a little cheaper and had no monthly fee but I now Plan to switch to the oura ring as at least it works majority of the time and they have actual customer service.
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