Conveniently won’t connect to my phone anymore
I have never had any issues with my ring. Randomly it disconnects from my phone and will not reconnect. I do all the troubleshooting and then contact support. Support tells me I can’t get a replacement because my warranty expired in January, but I can purchase their new ring that comes out in October. Find it very odd that my perfectly fine ring stops working just a few weeks before they release a new one that’s 130 dollars more and they can offer me no other solutions except to buy a new one. I don’t want to have to buy a brand new smart ring every couple of years. This was over 300 dollars so it should last more than a couple of years. It’s very odd to me the way the timeline worked out on this. Very Shady. Will just buy a different brand instead.
Show more
SCAM
The UH is a scam and a waste of money please go with the Oura ring. In the two years I’ve had this ring they have had to send me 3 replacements bc the ring will suddenly stop connecting to my phone. There are no ways to make it reconnect it like it’s dropped dead all of a sudden. On top of that when I requested a refund they sent it to the card without confirming my payment information was up to date and Its to a closed account. Now they refuse to assist me further or reissue a refund knowing FULL WELL that the unclaimed funds will just be routed back to them. THEY ARE A SCAM COMPANY
Show more
One star because I had to
Ultrahuman is one of the most frustrating and dissatisfying experiences I’ve ever had with a tracker. Constant disconnects, is off by more than half on my steps every day. Battery is lucky to last for two days. Customer service is completely non existent. I’ve been on with their AI chat for several months and it says they have a case number and someone will get back to me in a couple of days and it’s crickets for months now. DO NOT BUY ONE! Save your money and save your sanity.
Show more
Look Elsewhere
The ring stopped working after about a year and a half. I wore it religiously and always took it off before contact with water or lotion. Data sync stopped entirely, and it only connected once after being placed on the charger.
I reached out through the app and got looped through AI responses before finally reaching a human on tech support. Once I did, they were responsive, but since the ring was out of warranty, they couldn't offer a replacement, so I'm out the nearly $400 I spent. Their one offer was the Ultrahuman Ring Pro, with me covering only the upgrade cost.
I understand the legal limitations, but I'm genuinely disappointed in how my case, and apparently others', have been handled. UH support can and should do better. I'd look elsewhere before spending your money here.
I reached out through the app and got looped through AI responses before finally reaching a human on tech support. Once I did, they were responsive, but since the ring was out of warranty, they couldn't offer a replacement, so I'm out the nearly $400 I spent. Their one offer was the Ultrahuman Ring Pro, with me covering only the upgrade cost.
I understand the legal limitations, but I'm genuinely disappointed in how my case, and apparently others', have been handled. UH support can and should do better. I'd look elsewhere before spending your money here.
Show more
Awful new app
Awful new app. Tech team don’t respond to you. Massively overestimate my calories. 600 calories for a 30 min walk and 5000 calorie day total, impossible. SHOCKING
