Horrendous Customer Service
I will reiterate what has been said recently from people, customer service is AWFUL. They replaced my original ring which had an issue because it was within the year warranty period (I’m convinced this is the only reason why they even responded). The second ring has an issue that they have acknowledged and I have been in the AI loop of doom for almost 3 weeks now on the app and have been in an email purgatory for a week. No one is responding to me anymore, I have 5 different case/ticket numbers, and even the AI robot on the chat is just spewing the same response to me. It is a JOKE.
The app is also confusing and not user friendly, in my opinion.
The app is also confusing and not user friendly, in my opinion.
Show more
Best product for health
It’s far better than any other products in similar category
Do Not Buy
Do not buy products from this company. They are poorly built and fall apart. They replaced my ring once and the replacement died 2 months later. Multiple attempts to reach their support led to no response other than their AI agent, which is no help and just puts you in a doom loop of new cases for the same issue.
Show more
Tracking isn’t accurate
I wear my ring much more than my Apple Watch, they are also worn on the same hand yet my watch reads DOUBLE the amount of steps VS the ring. At this point it’s junk and I’m regretting the purchase.
Please don’t install the app.
I ordered the M1 from them and it has been problems ever since. The AI in the app that responds to your questions cannot locate your order even with the order number. It sends you to a senior specialist who should respond in 48 hours but doesn’t for 6-7 days. Even when they respond, they can’t find your order. When they finally do, in the same email, they will write “the order is on its way” and “we will send you an email when it is shipped”. In the follow up email, they again cant find your order. Please use my email address to find the order. I placed an order 10 days ago and still dont know if it has been shipped or not. They wont cancel your order or ship it so we are stuck. Hopefully this review wakes up someone to tell me what is going on.
Looks like they only want to sell expensive things like the ring or their ultrahumanx memberships.
Looks like they only want to sell expensive things like the ring or their ultrahumanx memberships.
Show more
Response from developer
Hey! We're here to help. Could you please connect with us directly via email at ultrahuman-care@ultrahuman.com and mention your Ticket ID: 83543701? This will help us review your case in detail and get this resolved for you as quickly as possible.
Great ring tracker
I love my Ultrahuman ring. It has all the data and like others have said without the subscription like the Oura ring. The battery last a long time and my cycle tracker has been really helpful. I do wish you could connect with friends on the app that have the Ultrahuman similar to the Oura.
Be careful
I was so excited for this ring, and while I love it, I’ve only had it for 6 months and it malfunctions left/right.
When I addressed the issue I was told to update, which fixed nothing. I was originally told I would receive a replacement if the issue kept occurring…. 5 days later they are telling me they will not issue a replacement and my only “fix” is to buy a new ring, even though I spent $500 on my original one.
To have your consumer spend $500 on a ring for it to barely last 6 months is CRAZY, and to refuse to help me simply due to where I live is even more disappointing.
At this point, I’m convinced this company is fraud.
When I addressed the issue I was told to update, which fixed nothing. I was originally told I would receive a replacement if the issue kept occurring…. 5 days later they are telling me they will not issue a replacement and my only “fix” is to buy a new ring, even though I spent $500 on my original one.
To have your consumer spend $500 on a ring for it to barely last 6 months is CRAZY, and to refuse to help me simply due to where I live is even more disappointing.
At this point, I’m convinced this company is fraud.
Show more
Bad Trade-in Value. Not Pleased with AI Customer Service + Actual Customer Service from Human
Ring worked well until updates. I purchased end of November 2024, it worked fine until beginning of January 2026. Now I'm constantly having battery and hardware issues despite the app saying everything is working properly. Contacted customer support numerous times and the only solution is for a $85 trade in for the pro version.
I paid approximately $400 for this ring, it should not be dying after a few hours and it can never connect to the app. Always dropping connection and once the connection drops, no data is captured. Even after putting the ring onto the charger when it claims it's run out of battery, the battery seems to jump to 74% and again no data captured. All of these issues started in 2026.
I paid approximately $400 for this ring, it should not be dying after a few hours and it can never connect to the app. Always dropping connection and once the connection drops, no data is captured. Even after putting the ring onto the charger when it claims it's run out of battery, the battery seems to jump to 74% and again no data captured. All of these issues started in 2026.
Show more
AI GARBAGE
There is no way to turn off AI features. I don’t want to see what Chat GPT says about my biometrics I just want the biometrics. Useless, uninstalled, ring thrown out good riddance
Junk
Don’t buy from this company. My ring lasted a little over a year and the second I reach out to customer support they ignore me and then they finally respond with an offer for me to buy their newest ring. No attempt to support my current ring.
Buy a different ring
I bought my ring when they kind of first came out. I liked that this ring didn’t require a subscription to use and the data was insightful and updates were unreal. Then I started to have connection issues a few months in. They replaced the ring and it worked for a while. Then the charge has been declining. I’ve reached out to customer service for them to keep telling me to reset to factory settings. I do it helps a little for a few hours then I’m charging my ring multiple times a day for it to die overnight still. The chat bot said they won’t replace the ring because it isn’t under warranty. Now there is no point to wearing this ring. I’ve heard great things about the RingConn brand. I’ll be buying that ring this week.
Show more
Please don’t waste your money!
Battery issues and completely lack of customer service are abysmal.
I got my ring in November of 2025 and it worked really well for a few months. The battery would last about four days between each charge. By May the battery couldn’t go more than a day or two without a charge and in June it completely died and can’t hold a charge for even one minute after being taken off the charger.
It is absolutely impossible to get in touch with customer service. They are now using a chatbot for all support issues, which just reiterates the same suggestions on repeat while telling you that someone from customer service will follow up in 24-48 hours (no one does).
I got my ring in November of 2025 and it worked really well for a few months. The battery would last about four days between each charge. By May the battery couldn’t go more than a day or two without a charge and in June it completely died and can’t hold a charge for even one minute after being taken off the charger.
It is absolutely impossible to get in touch with customer service. They are now using a chatbot for all support issues, which just reiterates the same suggestions on repeat while telling you that someone from customer service will follow up in 24-48 hours (no one does).
Show more
Don’t buy this ring
It’s always running out of battery life. I keep doing the updates hoping that this one will work. It has good binge toons just 0 battery life. There is no customer service either/ no one to help.
Response from developer
Hey! We're here to help. Could you please connect with us directly via email at ultrahuman-care@ultrahuman.com and mention your Ticket Id: 82328981? This will help us review your case in detail and get this resolved for you as quickly as possible.
App and ring simply do not work
It sees the ring but won’t connect, ever. I can connect to everything else. Now a ‘senior tech’ will contact me. Yeah right
Good - but too many extra payments
The ring is good and high quality, and the ap works well. The only thing that annoys me is spending hundreds of dollars on a ring then being asked to pay EXTRA to access some of the data. It should be all inclusive without any ongoing costs or subscriptions.
Worst customer service
At first I loved this ring and how much data it provided. However, the longevity of the ring is not acceptable for the price. Battery life, inaccurate sleep data, not collecting steps or exercises were constant but my biggest issue is the customer service. They are unreliable and even if you have cases that are escalated, they don’t get back to you. Id recommend any other smart ring for this reason alone as technical issues happen but lack of support makes this brand not reliable.
Show more
Battery health & data synchronization
I’ve had my Ultrahuman Ring for about a year, and my experience has been extremely disappointing.
Just four days after the warranty expired, the ring started having issues. First, it stopped syncing properly, and then the battery began draining much faster than normal. I contacted support, and it was a frustrating process just to get a replacement approved. When they finally sent one, it appeared to be a used replacement unit, and that one broke after only three weeks.
I contacted support again, and they sent another replacement. Unfortunately, the most recent ring lasted only three days before failing as well.
What’s been most frustrating is the lack of proper follow-up from the company. Every time I reach out, a case is opened and I’m told someone will contact me within 48–72 hours, but that follow-up never happens. At this point, I’m simply trying to get a working product or a real solution, and the company has been unresponsive.
Based on my experience, both the product reliability and after-sales support have been very poor. All proofs are available upon request.
Just four days after the warranty expired, the ring started having issues. First, it stopped syncing properly, and then the battery began draining much faster than normal. I contacted support, and it was a frustrating process just to get a replacement approved. When they finally sent one, it appeared to be a used replacement unit, and that one broke after only three weeks.
I contacted support again, and they sent another replacement. Unfortunately, the most recent ring lasted only three days before failing as well.
What’s been most frustrating is the lack of proper follow-up from the company. Every time I reach out, a case is opened and I’m told someone will contact me within 48–72 hours, but that follow-up never happens. At this point, I’m simply trying to get a working product or a real solution, and the company has been unresponsive.
Based on my experience, both the product reliability and after-sales support have been very poor. All proofs are available upon request.
Show more
Response from developer
Hey! We're here to help. Could you please connect with us directly via email at ultrahuman-care@ultrahuman.com and mention your Ticket Id: 81363541? This will help us review your case in detail and get this resolved for you as quickly as possible.
Paid for UltrahumanX, Benefits Refused
Received an “eligibility extended” offer, purchased UltrahumanX, payment was accepted, subscription activated, and then I was told the main hardware protection benefits did not apply to my account.
I received an in-app notification stating that my eligibility for UltrahumanX had been extended and that I had a limited time to accept the offer. As someone who has lost a significant amount of weight, the replacement and protection benefits were particularly valuable to me, so I purchased the subscription immediately.
Only after payment had been taken and the subscription activated was I informed that the principal hardware protection benefits could not be applied because of a separate eligibility rule.
They eventually offered a refund. However, that is not really the issue. The issue is that a customer should not be presented with an “eligibility extended” offer, encouraged to purchase a protection plan, and then be told that the key benefits are unavailable.
Until this experience I was a strong advocate for Ultrahuman and fully expected to remain a customer for many years. Unfortunately, this situation has seriously damaged my trust in the company and raised concerns about its transparency and customer service practices.
Update: In response to the developers comments - you’re are being anything but clear I was offered an extension in app after the 30 days were up offering me the same benefits - please explain exactly what cover was actually purchased if not the benefits offered. I already have a formal complaint open. I am frankly appalled by the lack of transparency and the refusal to give an unambiguous answer
I received an in-app notification stating that my eligibility for UltrahumanX had been extended and that I had a limited time to accept the offer. As someone who has lost a significant amount of weight, the replacement and protection benefits were particularly valuable to me, so I purchased the subscription immediately.
Only after payment had been taken and the subscription activated was I informed that the principal hardware protection benefits could not be applied because of a separate eligibility rule.
They eventually offered a refund. However, that is not really the issue. The issue is that a customer should not be presented with an “eligibility extended” offer, encouraged to purchase a protection plan, and then be told that the key benefits are unavailable.
Until this experience I was a strong advocate for Ultrahuman and fully expected to remain a customer for many years. Unfortunately, this situation has seriously damaged my trust in the company and raised concerns about its transparency and customer service practices.
Update: In response to the developers comments - you’re are being anything but clear I was offered an extension in app after the 30 days were up offering me the same benefits - please explain exactly what cover was actually purchased if not the benefits offered. I already have a formal complaint open. I am frankly appalled by the lack of transparency and the refusal to give an unambiguous answer
Show more
Response from developer
Hi there, Thank you for reaching out to us. We completely understand your concern, and this is truly not the kind of experience we want you to have. We are absolutely looking into your case to get this sorted out for you. To help us do that, could you please share your Ultrahuman account details with us via ultrahuman-care@ultrahuman.com? Once you send those details through, our team will jump right on it and assist you as a priority!
Paid for UltrahumanX, Benefits Refused
Received an “eligibility extended” offer, purchased UltrahumanX, payment was accepted, subscription activated, and then I was told the main hardware protection benefits did not apply to my account.
I received an in-app notification stating that my eligibility for UltrahumanX had been extended and that I had a limited time to accept the offer. As someone who has lost a significant amount of weight, the replacement and protection benefits were particularly valuable to me, so I purchased the subscription immediately.
Only after payment had been taken and the subscription activated was I informed that the principal hardware protection benefits could not be applied because of a separate eligibility rule.
They eventually offered a refund. However, that is not really the issue. The issue is that a customer should not be presented with an “eligibility extended” offer, encouraged to purchase a protection plan, and then be told that the key benefits are unavailable.
Until this experience I was a strong advocate for Ultrahuman and fully expected to remain a customer for many years. Unfortunately, this situation has seriously damaged my trust in the company and raised concerns about its transparency and customer service practices.
I received an in-app notification stating that my eligibility for UltrahumanX had been extended and that I had a limited time to accept the offer. As someone who has lost a significant amount of weight, the replacement and protection benefits were particularly valuable to me, so I purchased the subscription immediately.
Only after payment had been taken and the subscription activated was I informed that the principal hardware protection benefits could not be applied because of a separate eligibility rule.
They eventually offered a refund. However, that is not really the issue. The issue is that a customer should not be presented with an “eligibility extended” offer, encouraged to purchase a protection plan, and then be told that the key benefits are unavailable.
Until this experience I was a strong advocate for Ultrahuman and fully expected to remain a customer for many years. Unfortunately, this situation has seriously damaged my trust in the company and raised concerns about its transparency and customer service practices.
Show more
Good but needs improvement
I love the Ultrahuman data, and that’s why I selected this brand over the competitors after doing a ton of research, but their equipment needs serious improvement. I’ve been with UH for 10 months and have gone through 4 rings now. With no fault to me, the wearer, the rings sensors or batteries only last ~2 months each. I simply wear my ring 24/7 to track my workouts, recovery, sleep, and body temperature. I lose roughly a week of data every time my ring sensors or battery starts to go due to charging multiple times a day or dying before the replacement arrives. This consistently interrupts my tracking, which is frustrating considering I need to wear to get full insight. The customer service is great, and I always get replacements, but they can never answer what they are doing to improve their ring function and performance. If this continues on this trend with no improvement, I will unfortunately be looking into other ring brands.
Show more
Response from developer
Hey there! We completely understand where you are coming from. Rest assured, we have just reached out to you via email to better understand the situation and clarify everything for you. Please take a look at your inbox and reply to our email whenever you can, and we will take the conversation forward from there to get this sorted out!
