Update
Woke up to their update and it is absolutely horrible. Hate the way it looks hate how it is not the same as the old one really prefer it. Horrible update.
Response from developer
Hey there! Thank you for bringing this to our attention. We appreciate you taking the time to share your feedback. Could you please reach out to us directly at ultrahuman-care@ultrahuman.com and mention Ticket ID: 89018049? We'll take the conversation forward from there, better understand your feedback on the new app experience, and ensure it is shared with the relevant team for review.
Unusable redesigned app — absolute downgrade
The latest interface overhaul completely ruined what used to be a great application. The new UI is an absolute mess and practically unusable for daily tracking.
The font is way too small, thin, and hard to read. The faint gray text on black/white backgrounds creates awful contrast that strains the eyes.
The app completely ignores standard iOS Accessibility settings, changing text size or toggling bold font in system settings has zero effect inside the app.
Essential metrics and charts that were right in front of you on the home screen are now buried deep inside unintuitive sub-menus. The screen feels cluttered yet displays less useful information at a glance.
I’ve been using the ring for almost a year and was perfectly happy until this update dropped. Right now, reading basic metrics is a struggle. Please bring back normal text contrast, enable dynamic system font scaling, or give us an option to switch to the legacy layout.
The font is way too small, thin, and hard to read. The faint gray text on black/white backgrounds creates awful contrast that strains the eyes.
The app completely ignores standard iOS Accessibility settings, changing text size or toggling bold font in system settings has zero effect inside the app.
Essential metrics and charts that were right in front of you on the home screen are now buried deep inside unintuitive sub-menus. The screen feels cluttered yet displays less useful information at a glance.
I’ve been using the ring for almost a year and was perfectly happy until this update dropped. Right now, reading basic metrics is a struggle. Please bring back normal text contrast, enable dynamic system font scaling, or give us an option to switch to the legacy layout.
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Non-existent support and no Health Integration
Been trying to get to sync with Apple health for the last few days. Looks to be a bug will the app as it has never asked for permissions. Support has been terrible. Only AI. Cases get closed after suggesting the same basic troubleshooting again and again. It’s a shame as the actual Ring Air is really good
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Horrible experience
This app feels like a scam I brought the ring brand new and it never even connected they had me go through multiple different troubleshooting through their ai app chat. Never received help from an actual person to fix the problem. Very disappointing and a big waste of money
App Update Confusing
The app interface has been completely overhauled. The original interface wasn’t anything spectacular, but at least I could find my data and understand it. The data is now more difficult to understand and interpret, not to mention with everything in capital letters it’s hard to distinguish what is important in terms of health hierarchy. The “world” icon on load is cool, but it truly doesn’t serve any health purpose. The data now seems to be a bit more disorganized instead of getting an overall snapshot upon logging in each morning. Love the ring and the data, but it’s just more difficult to interpret now.
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Better options out there
I’ve had a ring for a few years now and I can say honestly at this point, I wouldn’t recommend them.
Things started off pretty good in the first year. The ring had no issues connecting. My stats were consistent and I was really able to use them to improve. The customer service was pretty good when I needed something.
Fast forward to today. The customer service is horrible. They use a chatAI responder that just recommends the same unhelpful responses. I had my ring replaced in February and it’s August and my stats aren’t showing. It doesn’t connect so most of my stats are pretty unless. I have an Apple Watch at this point, it is better than the ring which sucks because I truly wanted to replace my watch but this ring cannot do that.
Do yourself a favor and pick another option. The stats aren’t worth the headache of it not connecting (which is literally the whole point) or having to manually input your sunlight or workouts regularly.
Things started off pretty good in the first year. The ring had no issues connecting. My stats were consistent and I was really able to use them to improve. The customer service was pretty good when I needed something.
Fast forward to today. The customer service is horrible. They use a chatAI responder that just recommends the same unhelpful responses. I had my ring replaced in February and it’s August and my stats aren’t showing. It doesn’t connect so most of my stats are pretty unless. I have an Apple Watch at this point, it is better than the ring which sucks because I truly wanted to replace my watch but this ring cannot do that.
Do yourself a favor and pick another option. The stats aren’t worth the headache of it not connecting (which is literally the whole point) or having to manually input your sunlight or workouts regularly.
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GARBAGE disguised as a $400 smart ring
Developer Response: Stop with the b.s. responses just so it looks like you care. “Just write us and we’ll take care of it”….What do you think I’ve been trying to do? I’ve emailed 3 times and have a case open with the AI support and still no response.
Review: If I could give it 0 stars I would. Tried with 2 different rings. App won’t connect to the ring. Tried every troubleshooting suggestion they give, still nothing. It says to make sure location is shared but location doesn’t even show up as an option for the app. On top of it you can’t actually get any support. AI that takes your case number and tells you to wait 2 days. Even with the membership that’s supposed to give “priority support” still can’t get an actual human to answer me within 24 hours. DO NOT BUY there are plenty of rings out there that actually work and have a working app. All these 5 start reviews are fake. Look at all the 1 star reviews. 20 of the 35 reviews from 2026 are 1 or 2 stars. Yet it’s a 4.5 star product. Ya right!
Update: It’s been 5 days and still no response from support. Not that it matters I’ve already returned ring #2 and will be buying an Oura or Samsung.
Review: If I could give it 0 stars I would. Tried with 2 different rings. App won’t connect to the ring. Tried every troubleshooting suggestion they give, still nothing. It says to make sure location is shared but location doesn’t even show up as an option for the app. On top of it you can’t actually get any support. AI that takes your case number and tells you to wait 2 days. Even with the membership that’s supposed to give “priority support” still can’t get an actual human to answer me within 24 hours. DO NOT BUY there are plenty of rings out there that actually work and have a working app. All these 5 start reviews are fake. Look at all the 1 star reviews. 20 of the 35 reviews from 2026 are 1 or 2 stars. Yet it’s a 4.5 star product. Ya right!
Update: It’s been 5 days and still no response from support. Not that it matters I’ve already returned ring #2 and will be buying an Oura or Samsung.
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Response from developer
Hey there, We regret that your experience with our support and the Ring has left you frustrated. We understand that being asked to reach out again can feel repetitive when you’ve already made multiple attempts to get help. We’d still like the opportunity to review your case and understand what happened with the connectivity issue. Please write to us at ultrahuman-care@ultrahuman.com with your case details, and we’ll have the team look into this further.
Updated App
Updated app is just terrible. Cannot access data from previous days, just very simplified info. What a shame, will be switching to Oura
Revert the app please!
I’ve had a Ultrahuman Ring Air and used the app since May 2025. The app has had a few updates between then and now. But each of those updates felt like the app was adding features or trying to add more ways to see and use your data (of which there is a lot!) in a that felt helpful. With the except of “Jade” which is near useless.
The newest version of the app is terrible. The UI looks very dated and the gimmicky Sphere is pointless, you spin it to show the numbers that are directly below it. Taking up screen real estate for no gains. And all the data that use to be visible at a glance you now have to dig to find. It’s so frustrating!
Even the ability to speak with an AI agent for customer support has been very useful in the past. It even pushed firmware update to my ring when something got stuck. It also connected me to a customer representative on another issue that they were able to resolve. It all felt very smooth.
You can’t even find the help option in this new version.
You cant change the nav bar to only show the icons for the areas you’re interested in anymore.
I use the caffeine plugin daily. It’s been very useful, until this new update. What exactly is the new graphic showing me? It doesn’t show where or when my caffeine intact tapers off like it use to.
I have used and enjoyed the ring and app for over a year but this new version needs a complete overhaul or reverting.
Was this user tested? It feels so clunky and ugly to use.
Your QA team must surely have flagged these concerns?
The newest version of the app is terrible. The UI looks very dated and the gimmicky Sphere is pointless, you spin it to show the numbers that are directly below it. Taking up screen real estate for no gains. And all the data that use to be visible at a glance you now have to dig to find. It’s so frustrating!
Even the ability to speak with an AI agent for customer support has been very useful in the past. It even pushed firmware update to my ring when something got stuck. It also connected me to a customer representative on another issue that they were able to resolve. It all felt very smooth.
You can’t even find the help option in this new version.
You cant change the nav bar to only show the icons for the areas you’re interested in anymore.
I use the caffeine plugin daily. It’s been very useful, until this new update. What exactly is the new graphic showing me? It doesn’t show where or when my caffeine intact tapers off like it use to.
I have used and enjoyed the ring and app for over a year but this new version needs a complete overhaul or reverting.
Was this user tested? It feels so clunky and ugly to use.
Your QA team must surely have flagged these concerns?
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Customer Service
This app has a great layout and functionality to see everything and it explains what the data actually means. The standout of this app and company is the support AI program in the app that solves all the issues basically instantly and instantly flags issues with team members/company to confirm information. I had lost my ring and it was able to connect me immediately to someone to approve the one off replacement with my UHX membership and within 3 days the new ring had shipped. I then found my old ring and the support AI was able to add case notes on and confirmed that I can keep both rings.
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Response from developer
Hey there! Thank you so much for sharing your experience with us! We're delighted to hear that you're enjoying the app and that our support team was able to help resolve your issue quickly. It's great to know everything was sorted out smoothly and that you had a positive experience. If you ever need any further assistance, please don't hesitate to reach out. We're always here and happy to help!
Absolutely Amazing
Incredible insights, great customer support and you only pay for the extras if you want them. It keeps getting better and better with the updates, i would recommend it to everyone.
Beyond Frustrated
I’m beyond frustrated with the hardware and software of Ultrahuman. I’ve had the ring for a little over a year and already needed a replacement and two firmware resets. I started off having a good experience and even recommended the product to multiple family members.
Additionally, about a month ago my ring just stopped working and support made me do a battery drain and checked on things and ultimately I was approved for another ring. While waiting for my new ring to arrive, all my data has been lost with no response to why and no resolution. I asked for a tracking number on my shipment and was told it was shipped to the wrong address and now my case is being circulated again for review because apparently there is no real tracking of support cases and no accountability.
Lastly, the basic period tracking is terrible. There is a paid version that apparently has all the features that I would expect for a product like this. While I understand that premium features can help support product development, I don’t think women’s health insights should require an additional fee. This feature addresses a biological need that only women experience, so placing it behind a paywall means only one segment of your user base is asked to pay extra for health information that is fundamental to understanding their bodies. That doesn’t feel like an equitable approach.
Overall I would not recommend this product, app, or company and I wish I had never chosen to purchase Ultrahuman or refer the product to family.
Additionally, about a month ago my ring just stopped working and support made me do a battery drain and checked on things and ultimately I was approved for another ring. While waiting for my new ring to arrive, all my data has been lost with no response to why and no resolution. I asked for a tracking number on my shipment and was told it was shipped to the wrong address and now my case is being circulated again for review because apparently there is no real tracking of support cases and no accountability.
Lastly, the basic period tracking is terrible. There is a paid version that apparently has all the features that I would expect for a product like this. While I understand that premium features can help support product development, I don’t think women’s health insights should require an additional fee. This feature addresses a biological need that only women experience, so placing it behind a paywall means only one segment of your user base is asked to pay extra for health information that is fundamental to understanding their bodies. That doesn’t feel like an equitable approach.
Overall I would not recommend this product, app, or company and I wish I had never chosen to purchase Ultrahuman or refer the product to family.
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Response from developer
Hey there, we truly regret to hear about your experience. We’d really like to understand what went wrong and see how we can turn this around. Please email us at ultrahuman-care@ultrahuman.com with your registered email ID, and we’ll look into this for you. Also, our free cycle tracking offers similar core insights without a subscription. We’d be happy to help you with this too!
UI is terrible
Good product, app used to be good but this new UI is terrible. Font is tacky, hard to navigate looks more like game stats rather than health.
They have no support services
I contacted support months ago about batter issues and could only go through their AI support. Finally the AI support said an actual person would contact me in 24-48 hours. No one did. Then I reached out again and it said they escalate the matter and someone would contact me in 24-48 hours. That was 5 days ago. I reached out again and they said my case was resolved but that they’d open a new case and would be contacted in 24-48 hours. They have no direct support line or contact services. I’m stuck with a broken product that we paid hundreds of dollars for.
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Response from developer
Hey! We're here to help. Could you please connect with us directly via email at ultrahuman-care@ultrahuman.com and mention your Ticket Id: 86982959? This will help us review your case in detail and get this resolved for you as quickly as possible.
Great until battery issues started
I loved this ring so much. As a night shift worker it helped track my sleep stats and gave me tips to improve. The app is very organized and easy to understand. I will say I’ve had the ring a little less than 1.5 years and it already started to have battery issues. My ring won’t last 8 hrs now my sleep isn’t being track as accurate. I talked to the team and they can’t issue a replacement anymore. If you do decide to try it out definitely get the insurance or look into other rings without so many battery issues
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Incorrect sleep tracking
The ring does not correctly detect when I go to sleep, which makes the sleep data inaccurate. I contacted customer support, but unfortunately they were unable to resolve the issue. Very disappointing for such an expensive device.
Targeted and Useful Data
This APP is truly wonderful,provides meaningful and usable data. Service is also one of the best I have seen.
Awful quality👎🏻
The ring itself does very poor job - the data is often inaccurate and missed. The app isn’t handy, counterintuitive and lacks handy features. AI is just nonsense. Worst fitness item I’ve ever had.
Response from developer
Hey! We're here to help. Could you please connect with us directly via email at ultrahuman-care@ultrahuman.com and mention your Ticket Id: 85884073? This will help us review your case in detail and get this resolved for you as quickly as possible.
Not sold in the US
I did all the research and right at time of placing order the AI tells me the item is not sold in the US. This would be really helpful to disclose when the website specially has an area for the US. Very frustrating.
terrible customer service, ring only works half the time
I have had the ultra human ring now for a little over a year and when it works it’s great. But it works about 50% of the time on a good day. Customer service is just a bot who will give you no answers, they spew out the same response no matter what I say or ask. It is impossible to get a hold of a real person with customer service I’ve been trying for weeks. Started with ultra human becuase it was a little cheaper and had no monthly fee but I now Plan to switch to the oura ring as at least it works majority of the time and they have actual customer service.
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