Great Customer Sevice
After ordering my ring, the shipping date, unfortunately changed multiple times due to a delay in manufacturing. When I emailed customer service about it, they were extremely helpful and responsive. I did get my ring and I am loving it so far!!
Conveniently won’t connect to my phone anymore
I have never had any issues with my ring. Randomly it disconnects from my phone and will not reconnect. I do all the troubleshooting and then contact support. Support tells me I can’t get a replacement because my warranty expired in January, but I can purchase their new ring that comes out in October. Find it very odd that my perfectly fine ring stops working just a few weeks before they release a new one that’s 130 dollars more and they can offer me no other solutions except to buy a new one. I don’t want to have to buy a brand new smart ring every couple of years. This was over 300 dollars so it should last more than a couple of years. It’s very odd to me the way the timeline worked out on this. Very Shady. Will just buy a different brand instead.
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SCAM
The UH is a scam and a waste of money please go with the Oura ring. In the two years I’ve had this ring they have had to send me 3 replacements bc the ring will suddenly stop connecting to my phone. There are no ways to make it reconnect it like it’s dropped dead all of a sudden. On top of that when I requested a refund they sent it to the card without confirming my payment information was up to date and Its to a closed account. Now they refuse to assist me further or reissue a refund knowing FULL WELL that the unclaimed funds will just be routed back to them. THEY ARE A SCAM COMPANY
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One star because I had to
Ultrahuman is one of the most frustrating and dissatisfying experiences I’ve ever had with a tracker. Constant disconnects, is off by more than half on my steps every day. Battery is lucky to last for two days. Customer service is completely non existent. I’ve been on with their AI chat for several months and it says they have a case number and someone will get back to me in a couple of days and it’s crickets for months now. DO NOT BUY ONE! Save your money and save your sanity.
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Look Elsewhere
The ring stopped working after about a year and a half. I wore it religiously and always took it off before contact with water or lotion. Data sync stopped entirely, and it only connected once after being placed on the charger.
I reached out through the app and got looped through AI responses before finally reaching a human on tech support. Once I did, they were responsive, but since the ring was out of warranty, they couldn't offer a replacement, so I'm out the nearly $400 I spent. Their one offer was the Ultrahuman Ring Pro, with me covering only the upgrade cost.
I understand the legal limitations, but I'm genuinely disappointed in how my case, and apparently others', have been handled. UH support can and should do better. I'd look elsewhere before spending your money here.
I reached out through the app and got looped through AI responses before finally reaching a human on tech support. Once I did, they were responsive, but since the ring was out of warranty, they couldn't offer a replacement, so I'm out the nearly $400 I spent. Their one offer was the Ultrahuman Ring Pro, with me covering only the upgrade cost.
I understand the legal limitations, but I'm genuinely disappointed in how my case, and apparently others', have been handled. UH support can and should do better. I'd look elsewhere before spending your money here.
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Awful new app
Awful new app. Tech team don’t respond to you. Massively overestimate my calories. 600 calories for a 30 min walk and 5000 calorie day total, impossible. SHOCKING
New UI is awful
The new UI is bulky for no reason and I dislike that you have to scroll so much just to find some features. I used to be able to swipe between days to compare my sleep scores, now I have to change the date and scroll back down again. The new aesthetic brings down the UX and it makes me not want to open the app.
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User Experience
I honestly loved the insights, features, UX design, actual comfort of the physical ring, and the ability to schedule different blood exams for a lower cost.
However…
After about a year my battery gave out, I had tried contacting customer support however they only offered me $80 to trade in the ring and “upgrade to the pro”. The pro retails for almost $500!
The app is constantly changing its UX design which makes its hard to navigate the previous features without getting frustrated.
Anyways I doubt I upgrade but I wish the customer support was better and the app remained the same it was a year ago.
However…
After about a year my battery gave out, I had tried contacting customer support however they only offered me $80 to trade in the ring and “upgrade to the pro”. The pro retails for almost $500!
The app is constantly changing its UX design which makes its hard to navigate the previous features without getting frustrated.
Anyways I doubt I upgrade but I wish the customer support was better and the app remained the same it was a year ago.
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Do not buy their gear
It will die right after the 1 year warranty, and their customer support will refuse to replace it.
The app updated in 2026 and now has a terrible UI that looks like someone’s first webpage in the 90s. They also fill the app with ads upselling more of their junk hardware.
I regret my purchase.
The app updated in 2026 and now has a terrible UI that looks like someone’s first webpage in the 90s. They also fill the app with ads upselling more of their junk hardware.
I regret my purchase.
Saved My Literal Life - Love It!!
I have had my ring for just over a year. It accurately predicts my cycle down to a T. I have been dealing with healing from surgery and having a blood clot in my leg - the ring fully predicted and was able to alert me of concerning symptoms that lead to it being diagnosed very quickly. I absolutely trust this system 100% and will be a lifelong supporter of UltraHuman. Thank you for creating a system so well tuned for women’s health and wellbeing and general health.
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Seamless app
Love it, I’m constantly checking it for my data and I’m obsessed with all the developments and ease.
Ring is good, New App Sucks!!!
I got this ring about a year ago & was thoroughly impressed…. Until they released a totally different app interface a few months ago!! It really really sucks!! Hard to read!! Hard to find the data I’m looking for!! And I’m a software engineer!! Bring the old app interface back please!!
Useless
Waste of your time and effort. Battery stops recharging in less than a year, no customer support, just a bot. But they keep sending inspirational message “move more, take less coffee “… nice but useless
Response from developer
Hey! We're here to help. Could you please connect with us directly via email at ultrahuman-care@ultrahuman.com and mention your Ticket Id: 93128306? This will help us review your case in detail and get this resolved for you as quickly as possible.
I <3 my ring!
My rink had a crack and costumer service support was able to resolve my issue in less than 30 mins and send me a new ring!
Out of your mind
Will only let you create an account with Apple or google login. This is insane.
Loved it until this year
I’m not sure if it’s just me, but with the newer app update I can’t even use my ring anymore. I constantly have to troubleshoot and re sync my ring, so I just stopped using it all together. Even when I go through the trouble on re-pairing the ring, it won’t update with any insights and just says awaiting data. I also can’t stand the new layout. The top is such a waste of space. I can’t see when data is on the calendar — it used to show your rings closed or progress on the days you wore it. I’m ordering an Oura ring when I see it on sale. I just bought this new UH ring at the end of last year after losing my other one and I have barely even been able to use it since the update.
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Once good, now not
Zero customer service. Actually -1. They've made it increasingly difficult to actually reach a human over the last 2.5 years, and now even when you do, they simply gaslight you. Had to CC UH leadership on my emails to even get a response. And the response I got was simply upselling me to their new product lol.
What you won't see or hear is that most of their rings have a problem within a year or so, and they make it extremely difficult to get a replacement. Had to stop promoting them.
What a joke
What you won't see or hear is that most of their rings have a problem within a year or so, and they make it extremely difficult to get a replacement. Had to stop promoting them.
What a joke
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App View
I hate the new app update. It takes so long to load everything now. I turned off my pulse age on the old app version but not you literally cannot get rid of it. Please go back to the other app version this is not it.
Not collecting data
Aren’t you guys collecting cycle data? I already stopped and enabled and nothing!
Response from developer
Hey! We’d be happy to assist you further, and we’ve reached out to you via email to help resolve this.
Don’t purchase if intended for long wear.
I purchased my Ultrahuman Ring a couple of years ago, and unfortunately, it no longer stays connected once it’s off the charger. Customer service told me there was nothing they could do because it’s out of warranty. Very disappointing for such an expensive product. I expected it to last longer than a couple of years💔
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![[solidcore]](https://cdn3.appshunter.io/i/Purple211/3ab7264c36ebf6db18966ed3f3d58b70/AppIcon-0-0-1x_U007ephone-0-1-85-220.png/128x128bb-75.webp "[solidcore]")