Absolutely Amazing
Incredible insights, great customer support and you only pay for the extras if you want them. It keeps getting better and better with the updates, i would recommend it to everyone.
Beyond Frustrated
I’m beyond frustrated with the hardware and software of Ultrahuman. I’ve had the ring for a little over a year and already needed a replacement and two firmware resets. I started off having a good experience and even recommended the product to multiple family members.
Additionally, about a month ago my ring just stopped working and support made me do a battery drain and checked on things and ultimately I was approved for another ring. While waiting for my new ring to arrive, all my data has been lost with no response to why and no resolution. I asked for a tracking number on my shipment and was told it was shipped to the wrong address and now my case is being circulated again for review because apparently there is no real tracking of support cases and no accountability.
Lastly, the basic period tracking is terrible. There is a paid version that apparently has all the features that I would expect for a product like this. While I understand that premium features can help support product development, I don’t think women’s health insights should require an additional fee. This feature addresses a biological need that only women experience, so placing it behind a paywall means only one segment of your user base is asked to pay extra for health information that is fundamental to understanding their bodies. That doesn’t feel like an equitable approach.
Overall I would not recommend this product, app, or company and I wish I had never chosen to purchase Ultrahuman or refer the product to family.
Additionally, about a month ago my ring just stopped working and support made me do a battery drain and checked on things and ultimately I was approved for another ring. While waiting for my new ring to arrive, all my data has been lost with no response to why and no resolution. I asked for a tracking number on my shipment and was told it was shipped to the wrong address and now my case is being circulated again for review because apparently there is no real tracking of support cases and no accountability.
Lastly, the basic period tracking is terrible. There is a paid version that apparently has all the features that I would expect for a product like this. While I understand that premium features can help support product development, I don’t think women’s health insights should require an additional fee. This feature addresses a biological need that only women experience, so placing it behind a paywall means only one segment of your user base is asked to pay extra for health information that is fundamental to understanding their bodies. That doesn’t feel like an equitable approach.
Overall I would not recommend this product, app, or company and I wish I had never chosen to purchase Ultrahuman or refer the product to family.
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UI is terrible
Good product, app used to be good but this new UI is terrible. Font is tacky, hard to navigate looks more like game stats rather than health.
They have no support services
I contacted support months ago about batter issues and could only go through their AI support. Finally the AI support said an actual person would contact me in 24-48 hours. No one did. Then I reached out again and it said they escalate the matter and someone would contact me in 24-48 hours. That was 5 days ago. I reached out again and they said my case was resolved but that they’d open a new case and would be contacted in 24-48 hours. They have no direct support line or contact services. I’m stuck with a broken product that we paid hundreds of dollars for.
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Great until battery issues started
I loved this ring so much. As a night shift worker it helped track my sleep stats and gave me tips to improve. The app is very organized and easy to understand. I will say I’ve had the ring a little less than 1.5 years and it already started to have battery issues. My ring won’t last 8 hrs now my sleep isn’t being track as accurate. I talked to the team and they can’t issue a replacement anymore. If you do decide to try it out definitely get the insurance or look into other rings without so many battery issues
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Incorrect sleep tracking
The ring does not correctly detect when I go to sleep, which makes the sleep data inaccurate. I contacted customer support, but unfortunately they were unable to resolve the issue. Very disappointing for such an expensive device.
Targeted and Useful Data
This APP is truly wonderful,provides meaningful and usable data. Service is also one of the best I have seen.
Awful quality👎🏻
The ring itself does very poor job - the data is often inaccurate and missed. The app isn’t handy, counterintuitive and lacks handy features. AI is just nonsense. Worst fitness item I’ve ever had.
Response from developer
Hey! We're here to help. Could you please connect with us directly via email at ultrahuman-care@ultrahuman.com and mention your Ticket Id: 85884073? This will help us review your case in detail and get this resolved for you as quickly as possible.
Not sold in the US
I did all the research and right at time of placing order the AI tells me the item is not sold in the US. This would be really helpful to disclose when the website specially has an area for the US. Very frustrating.
terrible customer service, ring only works half the time
I have had the ultra human ring now for a little over a year and when it works it’s great. But it works about 50% of the time on a good day. Customer service is just a bot who will give you no answers, they spew out the same response no matter what I say or ask. It is impossible to get a hold of a real person with customer service I’ve been trying for weeks. Started with ultra human becuase it was a little cheaper and had no monthly fee but I now Plan to switch to the oura ring as at least it works majority of the time and they have actual customer service.
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Excellent response time & customer service.
I had reached out to UltraHuman support for help with my ring, within 10 minutes I had a very helpful response that solved my issue entirely as they immediately offered to replace the ring at no cost because of safety concerns.
10/10 response time, 10/10 Communication, 10/10 Customer Service &
100/10 on the Customer Satisfaction scale!!
10/10 response time, 10/10 Communication, 10/10 Customer Service &
100/10 on the Customer Satisfaction scale!!
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STAY CLEAR
I’ve tried to get help with a refund for over a month now and nothing! It’s all bots and no rep actually gets back to you. It’s beyond frustrating! This is my 4th replacement ring and all have stopped working. It’s ridiculous!!! Please steer clear of this product!!
The app works well, customer service is a different story.
It is absolutely impossible to get in touch with the customer service Incase India. They email after 3-5 days and when you respond, they take another 3-5 days to respond. Absolutely pathetic to deal with.
Horrendous Customer Service
I will reiterate what has been said recently from people, customer service is AWFUL. They replaced my original ring which had an issue because it was within the year warranty period (I’m convinced this is the only reason why they even responded). The second ring has an issue that they have acknowledged and I have been in the AI loop of doom for almost 3 weeks now on the app and have been in an email purgatory for a week. No one is responding to me anymore, I have 5 different case/ticket numbers, and even the AI robot on the chat is just spewing the same response to me. It is a JOKE.
The app is also confusing and not user friendly, in my opinion.
The app is also confusing and not user friendly, in my opinion.
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Best product for health
It’s far better than any other products in similar category
Do Not Buy
Do not buy products from this company. They are poorly built and fall apart. They replaced my ring once and the replacement died 2 months later. Multiple attempts to reach their support led to no response other than their AI agent, which is no help and just puts you in a doom loop of new cases for the same issue.
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Tracking isn’t accurate
I wear my ring much more than my Apple Watch, they are also worn on the same hand yet my watch reads DOUBLE the amount of steps VS the ring. At this point it’s junk and I’m regretting the purchase.
Please don’t install the app.
I ordered the M1 from them and it has been problems ever since. The AI in the app that responds to your questions cannot locate your order even with the order number. It sends you to a senior specialist who should respond in 48 hours but doesn’t for 6-7 days. Even when they respond, they can’t find your order. When they finally do, in the same email, they will write “the order is on its way” and “we will send you an email when it is shipped”. In the follow up email, they again cant find your order. Please use my email address to find the order. I placed an order 10 days ago and still dont know if it has been shipped or not. They wont cancel your order or ship it so we are stuck. Hopefully this review wakes up someone to tell me what is going on.
Looks like they only want to sell expensive things like the ring or their ultrahumanx memberships.
Looks like they only want to sell expensive things like the ring or their ultrahumanx memberships.
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Response from developer
Hey! We're here to help. Could you please connect with us directly via email at ultrahuman-care@ultrahuman.com and mention your Ticket ID: 83543701? This will help us review your case in detail and get this resolved for you as quickly as possible.
Great ring tracker
I love my Ultrahuman ring. It has all the data and like others have said without the subscription like the Oura ring. The battery last a long time and my cycle tracker has been really helpful. I do wish you could connect with friends on the app that have the Ultrahuman similar to the Oura.
Be careful
I was so excited for this ring, and while I love it, I’ve only had it for 6 months and it malfunctions left/right.
When I addressed the issue I was told to update, which fixed nothing. I was originally told I would receive a replacement if the issue kept occurring…. 5 days later they are telling me they will not issue a replacement and my only “fix” is to buy a new ring, even though I spent $500 on my original one.
To have your consumer spend $500 on a ring for it to barely last 6 months is CRAZY, and to refuse to help me simply due to where I live is even more disappointing.
At this point, I’m convinced this company is fraud.
When I addressed the issue I was told to update, which fixed nothing. I was originally told I would receive a replacement if the issue kept occurring…. 5 days later they are telling me they will not issue a replacement and my only “fix” is to buy a new ring, even though I spent $500 on my original one.
To have your consumer spend $500 on a ring for it to barely last 6 months is CRAZY, and to refuse to help me simply due to where I live is even more disappointing.
At this point, I’m convinced this company is fraud.
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